Ratings based on 936 Verified Reviews
4.6 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 13 Jan 2025
Our first stay here, and we will definitely return. A warm welcome from the staff who were very helpful, clean and spacious rooms, facilities were lovely and included in our stay. Breakfast was delicious also. Thank you
Comment from Hotel Management
15 Jan 2025 by James, Hotel Management
Hi Amy,Thank you for taking the time to tell us about your experience at voco ST. DAVID'S CARDIFF.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing voco.Sincerely,James Gil
by A verified traveler
Posted 12 Jan 2025
Bar was ridiculously expensive as was the car park, even more expensive than the council car park a few feet away. Hotel was good though, staff were great, room was lovely, ample breakfast. Would be happy to stay again.
Comment from Hotel Management
15 Jan 2025 by James, Hotel Management
Hi William,Thank you for sharing your feedback with us. We're so glad to hear that you enjoyed your stay overall, and we truly appreciate your kind words about our staff, the room, and the breakfast. We're always thrilled when guests have a positive experience with us, and we are grateful for your support.We also appreciate you bringing up your concerns about the bar prices and parking. We understand that pricing can be an important factor in the overall experience, and we are currently reviewing these costs to ensure we remain competitive and provide good value to our guests.Your comments are invaluable in helping us continue to improve, and we look forward to welcoming you back in the future.Should you have any further suggestions or questions, please don’t hesitate to get in touch.Kind RegardsJames GilGuest Service Manager
by A verified traveler
Posted 6 Jan 2025
Really great stay with 2x 8 year old. Fantastic beds and view through the window. Staff really helpful! Parking could be a little bit cheaper but it is not that important when all experience combined.
Comment from Hotel Management
8 Jan 2025 by James, Hotel Management
Hi Andrius,Thank you for taking the time to tell us about your experience at voco ST. DAVID'S CARDIFF.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing voco.Sincerely,James Gil
by A verified traveler
Posted 30 Dec 2024
Comment from Hotel Management
2 Jan 2025 by Reception Team. , Hotel Management
Dear Megan,Thank you for your feedback! We're delighted you had a great stay and look forward to welcoming you back soon!
by A verified traveler
Posted 29 Dec 2024
The reception staff were excellent. We had a terribly disrupted night by inconsiderate neighbouring guests, and they moved us to an amazing suite as an apology.
Comment from Hotel Management
2 Jan 2025 by Reception Team. , Hotel Management
Dear Colette,Thank you for your kind words about our reception staff! We’re sorry for the disrupted night but glad we could make it right with an upgrade to a suite. We hope to welcome you back for a more peaceful stay in the future!
by A verified traveler
Posted 26 Dec 2024
Excellent stay, fully enjoyed. Thanks
Comment from Hotel Management
29 Dec 2024 by Reception Team. , Hotel Management
Dear Gareth,Thank you for your feedback! We're thrilled to hear everything was great. We hope to welcome you back again soon!
by A verified traveler
Posted 18 Dec 2024
Excellent, I enjoyed my stay
Comment from Hotel Management
21 Dec 2024 by James, Hotel Management
Hi Adetunji,Thank you for taking the time to tell us about your experience at voco ST. DAVID'S CARDIFF.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing voco.Sincerely,James Gil
by A verified traveler
Posted 10 Dec 2024
Comment from Hotel Management
10 Dec 2024 by Reception Team. , Hotel Management
Dear Paul.Thank you for your feedback. We're sorry to hear your stay didn’t meet expectations. Please let us know how we can improve for your next visit!
by A verified traveler
Posted 5 Dec 2024
Lovely hotel - helpful friendly staff - parking a bit expensive, but all inclusive package with stay/breakfast and parking worth considering
Comment from Hotel Management
8 Dec 2024 by James, Hotel Management
Hi Robert,Thank you for taking the time to leave us a review as we are really happy to see you enjoyed your stay with us.We hope we get the chance to welcome you back soon.Kind RegardsJames GilGuest Service Manager
by A verified traveler
Posted 22 Nov 2024
Comment from Hotel Management
27 Nov 2024 by Jacques Duval, Hotel Management
Thank you for choosing voco and for taking the time to provide feedback about your experience at voco ST. DAVID'S CARDIFF.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Kind regards,
