Ratings based on 967 Verified Reviews

3.8 out of 5
95% of guests recommend
4.0 Room cleanliness
4.1 Service & staff
4.0 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
5 out of 5
by A verified traveler

Posted 1 Dec 2024
The lady on reception was exceptionally amazing at her job All staff were polite and helpful Good experience
Comment from Hotel Management
1 Dec 2024 by Thank you for your feedback, Hotel Management
Dear Liz thank you for your feedback, we are glad you enjoyed your stay here at Village hotel Cardiff and look forward to seeing you again soon.Kind RegardsGM & Team
4 out of 5
by A verified traveler

Posted 28 Nov 2024
Comment from Hotel Management
29 Nov 2024 by GM+ Team, Hotel Management
Hello LisaThank you for staying with us, we hope to see you againKind regards
3 out of 5
by A verified traveler

Posted 25 Nov 2024
Comment from Hotel Management
25 Nov 2024 by GM and Team, Hotel Management
Hello Paul Thank you for your feedbackWe are glad you enjoyed your stay with us at the village hotel Cardiff And look forward to welcoming you back in the near future Kind regards
4 out of 5
by A verified traveler

Posted 23 Nov 2024
Comment from Hotel Management
23 Nov 2024 by GM and Team, Hotel Management
Hello Rachael Thank you for your feedback We look forward to welcoming you back in the near future Kind regards
5 out of 5
by A verified traveler

Posted 17 Nov 2024
Lovely staff always feel super comfortable here
Comment from Hotel Management
19 Nov 2024 by GM+ Team, Hotel Management
Hello AshleyThank you for such lovely feedback, we are so happy to hear that you are comfortable here.Kind regards
5 out of 5
by A verified traveler

Posted 31 Oct 2024
Lovely hotel love the pool, can’t wait to go again
Comment from Hotel Management
6 Nov 2024 by GM+ Team, Hotel Management
Hello AshleyThank you for the lovely feedback, we are glad that you enjoyed our gym and pool facilities.Kind regards
3 out of 5
by A verified traveler

Posted 28 Oct 2024
Took a while to get served at the bar. Breakfast was terrible. Requested vegetarian sausage took over 20 mins to arrive during which time informed couldn’t find chef! Another member of group ordered fried egg again delay of over 10 mins. Scrambled eggs solid , fruit juices appalling how to ask for juice from behind bar. The only saving light at breakfast was the waitressing staff who were brilliant.
Comment from Hotel Management
29 Oct 2024 by Thanks for your feedback, Hotel Management
Dear Julie Thank you for your feedback, we are will be sure to feedback to the relevant departments to investigate and action . Kind RegardsGM + Team
3 out of 5
by A verified traveler

Posted 24 Oct 2024
The hotel is ok. Not luxurious by any means. The pool is nice but the family changing is way too small and quite dirty. The room was ok, carpet was filthy and loads of visible dust on the skirtings. They have everything by QR code which didn’t work from me so had to order room service from the bar! It’s fine, but don’t have too high expectations!
Comment from Hotel Management
24 Oct 2024 by GM and Team, Hotel Management
Hello Carla Thank you for your feedback Sorry to hear your room wasn't clean on arrivalI will inform housekeeping of this issueSorry again and we hope to see you again in the near futureKind regards
5 out of 5
by A verified traveler

Posted 14 Oct 2024
Nice modern room, big comfortable bed, decent sized shower and full free use of the gym and swimming pool. Will definitely stay again
Comment from Hotel Management
15 Oct 2024 by GM, Hotel Management
Thank you for you lovely comments GM and Team
5 out of 5
by A verified traveler

Posted 9 Sep 2024 on Hotels
Comment from Hotel Management
10 Sep 2024 by GM+ Team, Hotel Management
Hello JonathanThank you for your lovely feedback