Ratings based on 222 Verified Reviews
4.6 Room cleanliness
4.6 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 24 Nov 2024
All smooth. First time staying. Excellent
Comment from Hotel Management
25 Nov 2024 by Richard Beattie, Hotel Management
Thank you for your kind review, Glad everything went smoothly , we look forward to seeing you again in the future. Kind Regards, Richard Beattie, Accommodation Manager
by A verified traveler
Posted 5 Nov 2024
The property location is fantastic, it's a lovely walk into the city and at the right end of the city for eating etc. The property is spacious and well laid out and you get a lot of amenities.
However we walked into the property and there were dirty towels on the floor, the beds were twins put together when it was advertised as a double and it was incredibly uncomfortable. The shower tray didn't drain making it extremely difficult to have a shower, we complained about this via email and whatsapp and the only response was on the sunday 15 minuets check out on the Sunday. They do say no one mans reception on the weekend which is fine, but the correspondence does say emails and whatsapp will be monitored.
The parking, there are 7 spaces we were in space 7. This was without a doubt the most difficult car park I have ever had to navigate. It's so tight its a joke the only way we could get in our space was due to thankfully no one being in space 5 and 6. If I didn't use these spaces I would not have been able to get in at all.
Comment from Hotel Management
7 Nov 2024 by Richard Beattie, Hotel Management
Thank you for your honest feedback and for highlighting our convenient location. We're glad it made your visit to the area easier and more enjoyable. Your positive remarks about our amenities are also much appreciated. I do apologize about the towels being left on the floor. By way of explanation, our team was sorting through the used linen/towels and preparing for the next day- we will be more careful next time. All of our beds are zip and link to ensure our guests have an option to split when visiting with friends/family members and so on. However, we do use mattress toppers to ensure the comfort of all- I do apologize if you found it insufficient. Moreover, I am very sorry about the shower and the lack of communication. Our What's App messages and emails are being closely monitored within office hours while after 5pm and over the weekend you have to call our emergency phone line for any urgent issues as per the email sent prior to arrival. Lastly, we have 10 parking spaces on site and they are of standard British size. I am very sorry about the problems you have encountered though. Thank you again for taking the time to post a review, we hope you will give us another chance in the future!Kind Regards, Richard Beattie, Accommodation Manager
by A verified traveler
Posted 13 Oct 2024
Lovely clean apartment. Great location for city centre. Excellent communication from owner. Cannot fault.
Comment from Hotel Management
14 Oct 2024 by Ewelina, Hotel Management
Dear Ian,We're thrilled to hear that our staff made a great impression on you and that our efforts to maintain a clean and welcoming environment were noticeable during your stay. Your kind words will be shared with the team as a testament to their hard work.We are looking forward to your next visit!Kind Regards,Ewelina PasternakAdmin Support
by A verified traveler
Posted 27 Sep 2024
Easy check in/out.
Comment from Hotel Management
27 Sep 2024 by Richard Beattie, Hotel Management
Thank you for your kind review, We are delighted you enjoyed your stay, We look forward to welcoming you back again in the future, Kind Regards, Richard Beattie,Accommodation Manager
by A verified traveler
Posted 19 Sep 2024
Can't give a full review as although we booked in May, our booking was cancelled by The Spires the day before. We were provided with alternative accommodation which we hhad no real choice to take due to thr short notice. This was very nice but a lot smaller and was a room only - not the apartment services we had originally booked. It is my guess is that the hotel, realising that there was international cricket on, found they could make more money from the room, so cancelled our booking.
Comment from Hotel Management
23 Sep 2024 by Richard Beattie, Hotel Management
Good Afternoon,Thank you for taking the time and posting a review. I am very sorry about the fact we had to relocate your booking. Please be assured, that we did not take another reservation to have any financial gain. As explained over the phone this was due to a system error that we could not have predicted hence the phone call the day before. In fact, the relocation cost The Spires more than your original rate, and we covered the difference in price. Considering that Cricket was on we wanted to make sure you were in the same location as The Spires. I am very sorry about any inconvenience this has caused you. Kind Regards, Richard Beattie, Accommodation Manager
by A verified traveler
Posted 17 Sep 2024
What a beautiful place to stay, the hotel and the town is wonderful. The only thing that disappointed us is we were not staying longer. Our check in was smooth and the gentleman was very pleasant. It is nice and close to lots of shops, food, and local talents. A great experience
Comment from Hotel Management
18 Sep 2024 by Richard Beattie, Hotel Management
Thank you for your kind review,We are delighted you enjoyed your stayIt was lovely to meet you both, My housekeepers and myself would like to thank you for the Canadian sweets, that was very thoughtful and kind. If you come back to Cardiff again we would love to see you again. Kind Regards, Richard Beattie, Accommodation Manager
by A verified traveler
Posted 15 Sep 2024 on Wotif
Great location
Comment from Hotel Management
16 Sep 2024 by Richard Beattie, Hotel Management
Thank you for your kind review, We are delighted you enjoyed yourselves and that the location worked well for you, We hope we will see you again in the future, Kind Regards, Richard Beattie, Accommodation Manager
by A verified traveler
Posted 13 Sep 2024 on Hotels
Comment from Hotel Management
16 Sep 2024 by Richard Beattie, Hotel Management
Thank you for your kind review, Looks you had a lovely visit to Cardiff, We are delighted you enjoyed the apartment and your trip to Cardiff, We hope to see you again in the future, Kind Regards, Richard Beattie, Accommodation Manager
by A verified traveler
Excellent apartment
Posted 12 Sep 2024 on HotelsMy apartment was perfect. Comfy bed, great shower, plenty of space. Everything you could need including iron, coffee, tea etc. Only a 10 minute walk into the city centre. I will definitely stay here again
Only two things meant this wasn't a 5 star review. Hotels.com did not advise that the car park had to be booked separately. And the communal areas didn't smell very nice.
Comment from Hotel Management
13 Sep 2024 by Richard Beattie, Hotel Management
Thank you for your kind review, We are so pleased you enjoyed your stayWe do try very hard to keep communal areas clean and fresh , thank for that feedback, we shall look at how we can improve this, We hope to see you again in the future, Kind Regards,Richard Beattie, Accommodation Manager
by A verified traveler
Posted 1 Sep 2024
Comment from Hotel Management
5 Sep 2024 by Richard Beattie, Hotel Management
Thank you for your lovely review, Looks like an enjoyable stay, We look forward to Welcoming you back again in the future, Kind Regards, Richard Beattie, Accommodation Manager
