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The Coal Exchange Hotel

3.5 star property
Hotel with a restaurant, near Principality Stadium

Choose dates to view prices

Photo gallery for The Coal Exchange Hotel

1 bedroom, in-room safe, individually decorated, iron/ironing board
Bathroom
Front of property
Reception
Exterior

Reviews

8.6 out of 10
Excellent

Popular amenities

  • 24/7 front desk
  • Room service
  • Bar
  • Housekeeping

Room options

Available filters for rooms
Showing 8 of 8 rooms

View all photos for Family Room

Bathroom

Family Room

10.0 out of 10
Exceptional
(1 review)

Highlights

Individually decorated
Connecting rooms available
LCD TV
Separate bedroom
Private bathroom
Jetted bathtub
Shower/tub combination
Rainfall showerhead
  • 60 sq m
  • Sleeps 6
  • 3 Double Beds

View all photos for Triple Room

1 bedroom, in-room safe, individually decorated, iron/ironing board

Triple Room

10.0 out of 10
Exceptional
(3 reviews)

Highlights

Individually decorated
Connecting rooms available
Free cribs/infant beds
LCD TV
Separate bedroom
Private bathroom
Jetted bathtub
Shower/tub combination
  • 35 sq m
  • Sleeps 3
  • 1 Twin Bed and 1 Double Bed

View all photos for Triple Room, Accessible

1 bedroom, in-room safe, individually decorated, iron/ironing board

Triple Room, Accessible

8.6 out of 10
Excellent
(4 reviews)

Highlights

Individually decorated
Connecting rooms available
Free cribs/infant beds
LCD TV
Separate bedroom
Hair dryer
Private bathroom
Coffee/tea maker
  • 39 sq m
  • Sleeps 3
  • 1 Twin Bed and 1 Double Bed

View all photos for Quadruple Room

1 bedroom, in-room safe, individually decorated, iron/ironing board

Quadruple Room

8.0 out of 10
Very good
(1 review)

Highlights

Individually decorated
Connecting rooms available
Free cribs/infant beds
LCD TV
Separate bedroom
Private bathroom
Jetted bathtub
Shower/tub combination
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard King Room with Shower

1 bedroom, in-room safe, individually decorated, iron/ironing board

Standard King Room with Shower

10.0 out of 10
Exceptional
(1 review)

Highlights

Individually decorated
Connecting rooms available
LCD TV
Separate bedroom
Hair dryer
Private bathroom
Coffee/tea maker
Electric kettle
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Presidential Suite

1 bedroom, in-room safe, individually decorated, iron/ironing board

Presidential Suite

10.0 out of 10
Exceptional
(1 review)

Highlights

Individually decorated
Connecting rooms available
Free cribs/infant beds
LCD TV
Separate bedroom
Private bathroom
Jetted bathtub
Shower/tub combination
  • 75 sq m
  • Sleeps 2
  • 2 King Beds

View all photos for King Room

1 bedroom, in-room safe, individually decorated, iron/ironing board

King Room

10.0 out of 10
Exceptional
(4 reviews)

Highlights

Individually decorated
Connecting rooms available
Free cribs/infant beds
LCD TV
Separate bedroom
Private bathroom
Jetted bathtub
Shower/tub combination
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Standard Double Room

1 bedroom, in-room safe, individually decorated, iron/ironing board

Standard Double Room

7.4 out of 10
Good
(9 reviews)

Highlights

Individually decorated
Connecting rooms available
Free cribs/infant beds
LCD TV
Separate bedroom
Jetted bathtub
Hair dryer
Rainfall showerhead
  • 27 sq m
  • Sleeps 2
  • 1 Double Bed

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About the neighborhood

Map
The Exchange Bld, Mount Stuart Square, Cardiff, Wales, CF10 5FQ

What's nearby

  • Wales Millennium Centre - 5 min walk - 0.4 km
  • Cardiff Bay Waterfront - 6 min walk - 0.6 km
  • Cardiff Bay - 10 min walk - 0.9 km
  • Principality Stadium - 3 min drive - 3.4 km
  • Cardiff Castle - 4 min drive - 3.7 km

Getting around

  • Cardiff Bay Station - 5 min walk
  • Cardiff International Airport (CWL) - 28 min drive

Restaurants

  • ‪Dock - ‬5 min walk
  • ‪The Eli Jenkins - ‬4 min walk
  • ‪Côte Cardiff Bay - ‬6 min walk
  • ‪Quantum Coffee Roasters - ‬3 min walk
  • ‪Yakitori 1 - ‬5 min walk

About this property

The Coal Exchange Hotel

Hotel near Cardiff Bay
The Coal Exchange Hotel provides amenities like a bar and a restaurant. Stay connected with free in-room WiFi.
Other perks include:
  • Full breakfast (surcharge), express check-out, and multilingual staff
  • Concierge services, an elevator, and a 24-hour front desk
  • Smoke-free premises, a front-desk safe, and luggage storage
  • Guest reviews say great things about the helpful staff
Room features
All 55 individually decorated rooms boast amenities such as late night room service, free WiFi, and safes.
Other amenities include:
  • Free toiletries and hair dryers
  • 30-inch LCD TVs with digital channels
  • Wardrobes/closets, electric kettles, and daily housekeeping

Languages

English, Welsh

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P5,342 total
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • Full breakfast available for a fee 7:00 AM to 10:30 AM on weekdays and 8:00 AM to 10:30 AM on weekends; GBP 15 for adults and GBP 9 for children
  • A bar/lounge
  • A restaurant

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Towels provided

Entertainment

  • 30-inch LCD TV with digital channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Late-night room service

More

  • Connecting rooms available
  • Individual decor
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 1:00 AM
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Guests will receive an email within 48 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from December 23 to December 26:
  • Bar/Lounge
  • Dining venue(s)

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Property payment types

Important information

Optional extras

  • Fee for full breakfast: approximately GBP 15.00 for adults and GBP 9.00 for children
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Exchange Hotel Cardiff
Exchange Hotel
Exchange Cardiff
The Exchange Hotel Cardiff
The Exchange Hotel
The Coal Exchange Hotel Hotel
The Coal Exchange Hotel Cardiff
The Coal Exchange Hotel Hotel Cardiff

Frequently asked questions

Is The Coal Exchange Hotel pet-friendly?

No, only service animals are welcome at the property.

How much is parking at The Coal Exchange Hotel?

The Coal Exchange Hotel doesn't offer parking.

What time is check-in at The Coal Exchange Hotel?

Check-in start time: 3 PM; Check-in end time: 1:00 AM. A fee applies for early check-in (subject to availability). After-hours check-in is not available.

What time is check-out at The Coal Exchange Hotel?

Check-out is at 11 AM. Late check-out is available for a fee (subject to availability).

Where is The Coal Exchange Hotel located?

Located in Butetown, this hotel is within a 15-minute walk of Coal Exchange building and Cardiff Bay. Principality Stadium is 1.4 mi (2.2 km) away. Cardiff Bay Station is only a 5-minute walk and Cardiff Central Station is 23 minutes.

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The Coal Exchange Hotel Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 411 out of 748 reviews
Rating 8 - Good. 187 out of 748 reviews
Rating 6 - Okay. 79 out of 748 reviews
Rating 4 - Poor. 43 out of 748 reviews
Rating 2 - Terrible. 28 out of 748 reviews

8.4/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Michaela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, room was clean and had everything we needed and more
Stayed 1 night in Jun 2025

10/10 Excellent

Kristin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Coal Exchange is a beautiful hotel built in the late 1800s. Original wood floors that creak under your feet with every step, gorgeous brickwork on the outside, and amazing staff. Every staff member went out of their way to assist us and make us feel welcome. This hotel is a gem!
Stayed 1 night in Jul 2025

10/10 Excellent

Mr John

Liked: Cleanliness, staff & service, property conditions & facilities
Great historical building with lots of character and really friendly staff.
Stayed 1 night in May 2025

8/10 Good

Caroline

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very well placed for a stay in Cardiff Bay. Staff very helpful and polite. Quirky hotel with a great vibe.
Stayed 1 night in May 2025

10/10 Excellent

peggy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient , close to the pier. Spacious room
Stayed 2 nights in May 2025

8/10 Good

Amy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a lovely stay overnight, the room was spacious and well thought out, however for a suite it would have been nice to have a few extras such as bathrobes. The room and bathroom were both clean, and the jacuzzi bath is a lovely bonus. Breakfast in the morning was delicious and offered plenty of choice. Would happily stay again, great hotel for strolling around Cardiff Bay.
Stayed 1 night in May 2025

8/10 Good

Joe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good size rooms and excellent restaurant
Stayed 1 night in Feb 2025

10/10 Excellent

catherine

Liked: Cleanliness, staff & service, amenities
Great stay. Reception guy was lovely so friendly. Fab jacquzzi bath. Bed not the best… king size room but just 2 singles pushed together.
Stayed 1 night in May 2025

6/10 Okay

Rachelle

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Pros: The staff was excellent, the location was great, the history and grandure of the building was interesting. Cons: 2 out of 3 rooms air conditioning wasn’t working. 1 out of 3 rooms the tv wasn’t working. The upkeep of the building needs some work.
Stayed 2 nights in Jun 2025

8/10 Good

Julie

Liked: Staff & service
Bedroom was a good size although the bathroom was very small. Good facilities in the room, tv too high on wall made it awkward to watch. Comfy bed, had a good night sleep. Fan in the room was handy as it was warm in the room.
Stayed 2 nights in May 2025

10/10 Excellent

Apeksha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel staff, you’re visiting a piece of history.
Stayed 1 night in Jan 2025

10/10 Excellent

lucy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved our stay staff and hotel excellent
Stayed 1 night in Nov 2024

10/10 Excellent

Bruce

Liked: Cleanliness, staff & service, amenities
Lovely historical building in convenient location for Mermaid Quay, Millennium Centre etc. lovely room and very helpful staff. Would definitely stay again
Stayed 1 night in Dec 2024

10/10 Excellent

Rich

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel. Nice rooms. Tasty breakfast. Pleasant staff.
Stayed 1 night in Oct 2024

4/10 Poor

Hannah

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Poor quality hotel for the price. I stayed at the Coal Exchange as I attended a gig at the Principality stadium and whilst it is a beautiful old building and the staff I encountered were pleasant, my room was inadequate. The bathroom floor was bubbling and peeling, quite the slip hazard, and it was clear the floor had not been cleaned since the last guest. Fabric on the headboard and dressing table chair were stained and peeling away. There was also dust coating the dressing table and wardrobe surfaces. It had not been cleaned. For the inflated price paid, this room was not up to standard. At least the bed was clean and comfortable. Unfortunately I only noticed most of the issues in the morning, once I was back from the gig, in daylight. I spoke to Expedia and hotel staff but was told nothing could be done. Please avoid.
Stayed 1 night in Jun 2025

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel, great stay, lovely rooms.
Stayed 1 night in Sep 2024

10/10 Excellent

Dale

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was helpful and welcoming
Stayed 3 nights in Dec 2024

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good hotel

Lovely comfortable stay. Very convenient for restaurants and theatre.
Stayed 1 night in Nov 2024

10/10 Excellent

Lacey ward

Liked: Cleanliness, staff & service, property conditions & facilities
The property was like walking into a museum, it was very beautiful, a old building with a fascinating history behind it, it was stunning on the outside as well as the inside
Stayed 1 night in Jan 2025

10/10 Excellent

Kristina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

⭐⭐⭐⭐🤩

Our stay was super, the property has so much history. We loved how the hotel offered bottled water and biscuits. The bed was very comfy
Stayed 1 night in Jan 2025

6/10 Okay

Verified traveler

Not the greatest customer service

Actual room, stay etc was great. Unfortunately marred by incredibly rude staff. Sent round in circles and made to feel very uncomfortable about having booked through a third party rather than directly.
Stayed 1 night in Mar 2025

10/10 Excellent

Pamela

Great stay
Stayed 1 night in Jul 2024

8/10 Good

Joanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice stay

Excellent stay, nice and quiet. Would recommend.
Stayed 1 night in Oct 2024

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it, we will be staying again.
Stayed 1 night in Jul 2024

6/10 Okay

Jack

Liked: Cleanliness, property conditions & facilities
Room 137 directly above restaurant/bar - noisy until well after midnight. Great breakfast and comfortable otherwise - just asknif your room is above the bar!
Stayed 1 night in Jan 2025