Ratings based on 952 Verified Reviews
4.2 Room cleanliness
4.1 Service & staff
4.0 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 5 Jan 2025
No atmosphere in bar. Additional payment for use of pool not expected. Will not stay there again
by A verified traveler
Posted 5 Jan 2025
by A verified traveler
Posted 20 Dec 2024
Not much we didn't like. Handy to trains ( our preferred method of transport), to Cardiff central, and easy to get in and out. Lifts are confusing and can leave before you get to the door. Dining room very good, commend the chef. And the more than adequate room had a bath! A rarity in hotels these days but very welcome. We've never stayed in a bad Mercure, that remains the case.
Comment from Hotel Management
27 Dec 2024 by Reservation Team, Hotel Management
Dear PatrickThank you for sharing such a detailed and thoughtful review! We’re delighted to hear that you enjoyed your stay and found our location convenient for train travel, as well as for getting to and from Cardiff Central. It’s also wonderful to know you appreciated the dining experience and our chef’s efforts—your kind words will certainly be shared with the team!We’re glad you found your room comfortable and appreciated the inclusion of a bath—an amenity we know many guests value. We're always aiming to make stays memorable and relaxing.We do acknowledge the feedback about the lifts, and we will look into ways to make the system clearer for our guests. Thank you for highlighting this, as it helps us improve.Your loyalty to Mercure hotels is greatly appreciated, and we’re thrilled to have maintained the high standards you’ve come to expect. We look forward to welcoming you back for another excellent experience in the future!Warm regards,Reservation TeamMercure Holland House Cardiff
by A verified traveler
Posted 17 Dec 2024
The hotel was very freshly decorated, with some lovely but not excessive amounts of Xmas decs. The room was generously sized, warm and had everything we needed. However on the second day no room service happened, so we had to ask for the minimum of towels and tea tray top up. Staff were all very pleasant and breakfast was very good too. All in all a very good, reasonably priced place to stay.
Comment from Hotel Management
17 Dec 2024 by Reservation Team, Hotel Management
Dear LindaThank you for your feedback! We're so glad to hear that you enjoyed the fresh decorations, spacious room, and the warmth of the hotel. We also appreciate your kind words about our staff and breakfast. We apologize for the lapse in room service on your second day and will make sure to address this with our team to ensure consistency. We look forward to welcoming you back for another stay in the future!RegardsReservation TeamMercure Cardiff Holland House Hotel & Spa
by A verified traveler
Posted 17 Dec 2024
Reception staff and parking good, room terrible.
Shower was cold and sink blocked.
Tv had 3 working channels, room was like an oven and would not cool down. Lifts noisy next to the room.
Will stay in the easy hotel next door in future.
Comment from Hotel Management
17 Dec 2024 by Reservation Team, Hotel Management
Dear LeeThank you for sharing your feedback. We're glad to hear you found the reception staff and parking convenient. However, we sincerely apologize for the issues you experienced with your room, including the cold shower, blocked sink, limited TV channels, and the uncomfortable temperature. Your comments about the noisy lifts are also noted. We understand how these factors impacted your stay, and we will address them with the relevant teams to ensure future improvements. We hope you'll consider giving us another chance in the future.RegardsReservation TeamMercure Cardiff Holland House Hotel & Spa
by A verified traveler
Posted 13 Dec 2024
Great stay once again! Lovely facilities, big rooms, I’ve always enjoyed my stays here
Comment from Hotel Management
14 Dec 2024 by Kate Front Office Manager, Hotel Management
Dear Natalie,Thank you for your wonderful feedback! I’m thrilled to hear you had another great stay with us and enjoyed the facilities and spacious rooms. It’s always a pleasure to welcome you back, and we’re delighted you continue to enjoy your visits.We look forward to hosting you again soon!Best regards,
by A verified traveler
Posted 8 Dec 2024
very spacious room and bathroom. Comfortable pillows and good quality decor/fittings.
Didn't use the bar or restaurant so can't comment there.
Staff friendly.
Comment from Hotel Management
10 Dec 2024 by Reservation Team, Hotel Management
Dear FionaThank you for sharing your experience with us. We're so glad to hear that you found the room and bathroom spacious, and that you enjoyed the comfort of the pillows and the quality of the decor and fittings. It's wonderful to know that our staff made a positive impression on you as well. We hope to have the pleasure of welcoming you again soon, and perhaps you’ll have the chance to try our bar and restaurant next time!Kind regards,Reservation TeamMercure Cardiff Holland House
by A verified traveler
Posted 8 Dec 2024
Comment from Hotel Management
10 Dec 2024 by Reservation Team, Hotel Management
Dear Jason, We very much appreciate your comments regarding your stay at the Mercure Cardiff Holland House. We are delighted to hear that you had such an enjoyable stay with us! It is always a pleasure to receive positive feedback. We will share your comments with our team and we are sure that this feedback will serve as an encouragement to all of our staff. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards,Reservation TeamMercure Cardiff Holland House
by A verified traveler
Posted 8 Dec 2024
Lovely hotel and staff
Comment from Hotel Management
10 Dec 2024 by Reservation Team, Hotel Management
Dear EmmaThank you for your kind words! We’re so pleased to hear that you enjoyed your stay and had a positive experience with our team. We truly appreciate your feedback and look forward to welcoming you back to the hotel in the future!Kind regards,Reservation TeamMercure Cardiff Holland House
by A verified traveler
Posted 7 Dec 2024
Room wasnt cleaned properly, The bins wasnt emptied, it was cold in room we had 2 little plug in heaters, the kettle didnt work
Comment from Hotel Management
10 Dec 2024 by Reservation Team, Hotel Management
Dear Tony.Thank you for taking the time to share your feedback. We sincerely apologize for the issues you encountered during your stay. This is not the standard we strive to uphold, and we regret that your experience did not meet expectations. Please know that your concerns have been shared with our housekeeping and maintenance teams to ensure this is addressed. We hope you will consider giving us another opportunity to provide you with a more comfortable and seamless stay in the future.Kind regards,Reservation TeamMercure Cardiff Holland House
