Ratings based on 594 Verified Reviews

4.5 out of 5
96% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
4 out of 5
by A verified traveler from Dorchester

This traveler left a rating score only Posted 10 Dec 2024
4 out of 5
by A verified traveler

Posted 27 Nov 2024
Absolutely excellent stay
Comment from Hotel Management
8 Dec 2024 by Stacey, Reception Team , Hotel Management
Hi Sarah, We are so pleased you enjoyed your stay with us. Thank you for your kind words.
5 out of 5
by A verified traveler

Posted 24 Nov 2024
Beautiful place, rooms lovely, staff were amazing definitely return and recommend.
Comment from Hotel Management
24 Nov 2024 by Polina, Reception Team, Hotel Management
Dear Lianne!Thank you so much for your wonderful review! We're thrilled to hear you loved the beautiful surroundings, found the rooms lovely, and had such a positive experience with our amazing staff.It means the world to us that you’d recommend us, and we can’t wait to welcome you back for another fantastic stay. See you again soon!
5 out of 5
by A verified traveler

Posted 22 Nov 2024
Comment from Hotel Management
23 Nov 2024 by Polina, Reception Team, Hotel Management
Thank you so much for your fantastic 5-star review! We're absolutely thrilled to hear that you had such a wonderful experience with us. Your kind words mean a lot to our team, and we're delighted that everything met your expectations.We look forward to welcoming you back for another amazing stay in the future. Thanks again for choosing us and taking the time to share your feedback!
5 out of 5
by A verified traveler

Posted 18 Nov 2024
It wasn't to big, very cosy.
Comment from Hotel Management
23 Nov 2024 by Polina, Reception Team, Hotel Management
Dear Alison!Thank you for your review! We're so glad you found our space cosy and enjoyed the intimate atmosphere. We strive to create a welcoming and comfortable environment for all our guests.We hope to see you again soon for another relaxing visit!
4 out of 5
by A verified traveler

Posted 12 Nov 2024
Comment from Hotel Management
18 Nov 2024 by Sindarmy Vingadassalom, Front of House Manager, Hotel Management
Dear Charles,Thank you for your 4 out of 5 rating! We're delighted you enjoyed your experience with us. If there’s anything we can improve to make your next visit a 5-star one, we’d love to hear your thoughts. Looking forward to welcoming you back soon!
4 out of 5
by A verified traveler

Posted 11 Nov 2024
Quiet, comfortable room. Nice bed. Good pillows. Unfortunately there was a very strong smell in reception due to burning candles and lillies.
Comment from Hotel Management
11 Nov 2024 by Sindarmy Vingadassalom, Front of House Manager, Hotel Management
Dear Ian,We’re glad to hear you enjoyed the comfort of your room, especially the bed and pillows. Your comfort is our priority, and we’re thrilled that you found your space cozy and restful.We apologize for the strong scent in the reception area. We use candles and flowers to create a welcoming atmosphere, but we understand that fragrance preferences vary and sometimes strong scents can be overwhelming. We’ll take your feedback into consideration as we work to ensure a pleasant experience for all our guests.Thank you again for taking the time to share your thoughts. We hope to welcome you back soon!Kind Regards,
3 out of 5
by A verified traveler

Posted 26 Oct 2024
Comment from Hotel Management
1 Nov 2024 by Polina, Reception Team, Hotel Management
Thank you for your feedback. We're sorry to hear that your experience didn't meet your expectations. We value your insights and would love to understand how we can improve for your next visit. Please feel free to reach out with any specific concerns or suggestions.Kindest regards,Polina, Reception Team
5 out of 5
by A verified traveler

Posted 25 Oct 2024
Wow, what a find! Superb hotel. Room was beautifully decorated and cosy. Fantastic meal in BLOK! If you are going to the Royal Mint and need a place to stay - this is it
Comment from Hotel Management
25 Oct 2024 by Polina, Reception Team, Hotel Management
Dear Pam!Thank you so much for the wonderful review! We're thrilled you enjoyed your stay and had a fantastic meal in BLOK. It’s lovely to hear you found the room cosy and beautifully decorated. We’re also pleased to be a convenient spot for those visiting the Royal Mint!Kindest regards,
5 out of 5
by A verified traveler

Posted 22 Oct 2024
Comment from Hotel Management
24 Oct 2024 by Sindarmy Vingadassalom, Front of House Manager, Hotel Management
Dear Claire,Thank you so much for your 5 out of 5 rating! We're thrilled to hear that you had a fantastic experience with us. Your positive feedback means a lot to our team, and we’re delighted that we could make your stay so enjoyable.We look forward to welcoming you back again soon!Kind Regards,