Ratings based on 970 Verified Reviews
4.1 Room cleanliness
4.1 Service & staff
3.7 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 Nov 2024
Would appreciate if the receptionists would at least smile or greet the customers especially during check in and breakfast
by A verified traveler
Posted 12 Nov 2024
The hotel was close to the center, the room was clean, A bit strange with a large bed & a bunk bed especially with two adult males in one room, Also wasn't happy that you had to pay extra for a kettle,most places have them in the room, also no toilet brush in the bathroom.
by A verified traveler
Posted 11 Nov 2024
Basic accomodation which was clean, all that was needed for one night
Comment from Hotel Management
16 Nov 2024 by Olena, Hotel Management
Dear Colin,Thank you for taking the time to share your feedback. We're pleased to hear that you found our accommodations clean and met your needs for your overnight stay.We strive to provide a comfortable and convenient experience for all our guests, and we hope to have the opportunity to welcome you back in the future. Kind Regardsibis Budget Cardiff Centre
by A verified traveler
Posted 2 Nov 2024
Comment from Hotel Management
5 Nov 2024 by Megan Evans. Guest Service Team Leader., Hotel Management
Dear Joe,Thank you for your amazing 5-star review! We’re so glad to hear that you had a wonderful stay with us. Your positive feedback means a lot to our team, and we truly appreciate you taking the time to share your experience.
by A verified traveler
Posted 20 Oct 2024
Was a good a property, nice and clean apart from problems with my key card everytime time i used it , no matter how many changed it, toilet wouldn't flush property . And why do you have to pay for tea and coffee in your room .
Comment from Hotel Management
5 Nov 2024 by Megan Evans. Guest Service Team Leader., Hotel Management
Dear Gareth Alan,Thank you for taking the time to share your feedback. We're glad to hear that you found the property nice and clean, but we’re sorry to learn about the issues you experienced with your key card and the toilet. This is certainly not the experience we want our guests to have, and we’ll be sure to look into these issues to ensure they are addressed for future stays.We also understand your concern about the charge for tea and coffee in the room. We strive to offer a range of options to suit different preferences, and your feedback is important as we continue to evaluate our services and amenities.Sincerely,
by A verified traveler
Posted 17 Oct 2024
yes enjoyed my stay. no issues and great value for the money. 9/10 Thank you 😀👍
Comment from Hotel Management
19 Oct 2024 by Olena, Hotel Management
Dear Jason,hank you so much for your wonderful review! We're delighted to hear that you enjoyed your stay and found great value during your time with us. It was our pleasure to provide a seamless experience, and we're thrilled you had no issues. Your feedback is greatly appreciated, and we look forward to welcoming you back for an even better experience next time!Kind RegardsIbis Budget Cardiff Centre
by A verified traveler
Posted 15 Oct 2024
shame no tea and coffee otherwise brilliant
Comment from Hotel Management
5 Nov 2024 by Megan Evans. Guest Service Team Leader., Hotel Management
Dear Catrin,Thank you for your review! We’re so glad to hear you had a brilliant stay overall. We understand that having tea and coffee available in the room is an important part of the experience, and we’re sorry that this wasn’t the case during your visit. Your feedback is invaluable, and we will definitely take it into account as we look to improve our amenities.We hope to welcome you back in the future and provide an even better stay with all the comforts you’re looking for. Thank you again for sharing your thoughts.
by A verified traveler
Posted 15 Oct 2024
Comment from Hotel Management
19 Oct 2024 by Olena, Hotel Management
Dear Max,Thank you for your fantastic 5/5 rating! We are thrilled to know that you had such a positive experience during your stay. Look forward to welcoming you back in the future for another wonderful stay.Kind RegardsIbis Budget Cardiff Centre
by A verified traveler
Posted 13 Oct 2024
Unbeatable price
Comment from Hotel Management
19 Oct 2024 by Olena, Hotel Management
Dear Sze Pui,Thank you for your kind review.We're thrilled to hear that you found our pricing unbeatable. Providing great value is something we strive for, and it's wonderful to know that it contributed to your positive experience. We look forward to welcoming you back for another great stay.Kind RegardsIbis Budget Cardiff Centre
by A verified traveler
Posted 10 Oct 2024
The location was great, near the shopping centre and restaurant and near the venue which we were attending!
Comment from Hotel Management
19 Oct 2024 by Olena, Hotel Management
Dear Annette,Thank you for your lovely review.We’re delighted to hear that you enjoyed our convenient location and found it close to the shopping centre, restaurants, and your event venue. It’s wonderful to know that our location added to your overall experience. We hope to have the pleasure of welcoming you back again soon.Kind RegardsIbis Budget Cardiff Centre
