Ratings based on 976 Verified Reviews
4.3 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 27 Nov 2024
Great place
by A verified traveler
Posted 14 Nov 2024
Good hotel and service.
Comment from Hotel Management
18 Nov 2024 by FR, Hotel Management
Thank you Edward, we hope to welcome you back very soon.Best wishesFelicity
by A verified traveler
Posted 2 Nov 2024
Hotel was conveniently situated from the motorway and close to amenities. Was full of screaming children and drunk adults. Witnessed a male urinating outside the front doors and in full view of the lobby. You couldn’t make it up!!! I did not feel it was worth the money paid and didn’t appreciate the constant shouting in the hallways at 1,2 and 3am!!!! Not a great stay. Disappointed. Could have saved half the money and had a better stay at the budget hotel along the M4.
Comment from Hotel Management
18 Nov 2024 by FR, Hotel Management
Dear CharlesI would like to sincerely apologise for the issues that you experienced and please be assured that this not a normal occurance and your feedback will be shared with our senior team. Our apologies again, best wishes
by A verified traveler
Posted 29 Oct 2024
Peaceful. Excellent room and helpful. Lovely pool.
Comment from Hotel Management
30 Oct 2024 by FR, Hotel Management
Thank you for the review and rating! Please come back again soon.Best wishesFelicity
by A verified traveler
Posted 19 Oct 2024
Overall the dining experience was good but the actual hotel has issues which needs attention.
I requested for a room with a bath, unfortunately there was an issue with the water pressure for the bath, after 20 minutes the bath was only 1 inch filled. Maintenance visited but wasn’t able to resolve it. I decided to have a shower, the water pressure was far worse and the temperature was too hot even at the coldest setting. This is a safety issue which I raised with the receptionist. The basic housekeeping wasn’t maintained as hair was found in the bath upon arrival and the kettle was full of limescale.
The beds were far too firm so this can be an issue for those with back problems as it causes pressure and trying to sleep whilst getting comfortable is difficult.
I've had to wait 20 minutes for a replacement kettle..
I just felt my stay there was a unpleasant and stressful one. Very disappointed with the level of services offered. For these issues mentioned the receptionist decided to minus the £10 for parking which I think isn't fair & reasonable.
Overall very disappointed.
Comment from Hotel Management
22 Oct 2024 by FR, Hotel Management
Thank you for the review and our apologies again for your disappointments, I understand that you have been in contact with our front desk team and a resolution has been found. Thank you again and we hope to welcome you back in the future.Best wishes
by A verified traveler
Posted 8 Oct 2024
Having to pay £10 to park the car
Comment from Hotel Management
15 Oct 2024 by FR, Hotel Management
Thanks for your feedback, it will be shared with our senior team.We hope to welcome you back very soon.
by A verified traveler
Posted 7 Oct 2024
by A verified traveler
Posted 6 Oct 2024
by A verified traveler
Posted 6 Oct 2024
by A verified traveler
Posted 27 Sep 2024
The hotel has a nice relaxed feel about it. will stay again
Comment from Hotel Management
2 Oct 2024 by FR, Hotel Management
Thank you Sam, we hope to welcome you back very soon.Best wishesFelicity
