Ratings based on 958 Verified Reviews
4.1 Room cleanliness
4.2 Service & staff
4.0 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 28 Sep 2024
Wouldn’t stay again - not value for money
by A verified traveler
Posted 26 Sep 2024
Comment from Hotel Management
26 Sep 2024 by Peter Hughes - Front Office Manager, Hotel Management
Thank you Jerry for your comments following your stay. I am happy you had a good time an hope to welcome you back soon.
by A verified traveler
Posted 17 Sep 2024
Good quality hotel, room warm and comfortable. Lovely breakfast and very friendly and helpful breakfast staff.
Comment from Hotel Management
25 Sep 2024 by Peter Hughes - Front Office Manager, Hotel Management
Thank you Andy for your comments following your recent stay. I am delighted you had a lovely time, were comfortable in your room and enjoyed our full buffet breakfast. We all hope to see you again soon.
by A verified traveler
Posted 15 Sep 2024
A
Comment from Hotel Management
23 Sep 2024 by Peter Hughes - Front Office Manager, Hotel Management
Thank you Neel for your comments following your stay. I am happy you had a great time and hope to welcome you back soon.
by A verified traveler
Posted 15 Sep 2024
The gym wasn’t as advertised and had no cardio machines in at all.
The bathroom absolutely stank of dirty drains.
Comment from Hotel Management
23 Sep 2024 by Peter Hughes - Front Office Manager, Hotel Management
Thank you Krista for your comments following your stay. The 'Cardio Gym 'is next to the changing facilities with a large sign above the door, I am sorry you missed this. Apologies for any bad odour in the bathroom, this is not the standard of cleanliness we strive towards.
by A verified traveler
Posted 15 Sep 2024
Check in was a poor experience - ignored until the staff member completed her task on the computer and then there seemed to be some communication/language barriers?. Paying £10 for parking was another negative. Positives- Rooms were clean and spacious and quiet
Comment from Hotel Management
23 Sep 2024 by Peter Hughes - Front Office Manager, Hotel Management
Thank you Paul for your comments following your stay.I am happy you liked your clean, quiet & spacious room. Parking is 10 overnight/24 hours which we think is very reasonable for a city centre hotel. We hope to welcome you back soon.
by A verified traveler
Posted 13 Sep 2024
We had a great stay, room and staff were lovely.
Comment from Hotel Management
23 Sep 2024 by Peter Hughes - Front Office Manager, Hotel Management
Thank you Anthony for your comments following your stay. I am happy you had a great time and our team took such good care of you. We all hope to see you again soon.
by A verified traveler
Posted 10 Sep 2024
My reservation was not accepted initially. Dirty glasses outside our room. Room smelled of cigarettes.
Comment from Hotel Management
23 Sep 2024 by Peter Hughes - Front Office Manager, Hotel Management
Thank you Michelle for your comments following your stay. I am sorry to read that Expedia did not initially accept your reservation but we are glad you were able to stay. Apologies for the unpleasant room odour & empty glasses in the hallway, this is not up to the standards we strive towards and I have alerted our housekeeping team for their review & action.
by A verified traveler
Posted 5 Sep 2024
About a 15 minute walk to the stadium and a 10 minute walk to the centre itself. The hotel is your standard big chain affair. The restaurant was nice and reasonably priced. The room was very clean and spacious though there was a strong smell of bleach when we entered, which I guess shows that it was clean. The main issue was the lack of hot water in the morning and the fact the staff did nothing about it apart from directing me to Expedia. Expedia were then saying they couldn’t get the hotel to engage with them about the issue. Lesson learnt, don’t stay at Novotel in the future.
Comment from Hotel Management
23 Sep 2024 by Peter Hughes - Front Office Manager, Hotel Management
Dear Carl, thank you for sharing your feedback with us. We appreciate your compliments about our restaurant and the cleanliness and spaciousness of the room. We sincerely apologize for the inconvenience you experienced with the hot water and the odour upon entering the room. Please rest assured that we take your comments seriously and will address this matter internally to prevent recurrence. Regarding the communication issue with Expedia, we will investigate this further to ensure better cooperation in the future. We hope to have the opportunity to welcome you back for an improved experience.
by A verified traveler
Posted 2 Sep 2024
I had a great family leisure trip while staying in Novotel Cardiff. The location is easy to access the center
Comment from Hotel Management
23 Sep 2024 by Peter Hughes - Front Office Manager, Hotel Management
Thank you Kuk Wah for your 5 out of 5 rating following your recent family stay. We all hope to see you again soon.
