Ratings based on 952 Verified Reviews
4.3 Room cleanliness
4.1 Service & staff
4.0 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 15 Nov 2024
by A verified traveler
Posted 14 Nov 2024
by A verified traveler
Posted 10 Nov 2024
Love everything from staff to the room. I will be returing back.
Comment from Hotel Management
11 Nov 2024 by Kate Front Office Manager, Hotel Management
Dear Kasanita,Thank you so much for your wonderful review! We’re thrilled to hear you loved every part of your stay, from our team to your room experience. We can’t wait to welcome you back again soon!
by A verified traveler
Posted 10 Nov 2024
Very good location and close to many facilities
Comment from Hotel Management
11 Nov 2024 by Kate Front Office Manager, Hotel Management
Dear Mark,Thank you for sharing your feedback! We’re glad you enjoyed our convenient location and proximity to local amenities. We hope to welcome you back soon for another enjoyable stay.
by A verified traveler
Posted 9 Nov 2024
Spacious clean and modern bedroom. Bar area was clean but decor worn and dated. Breakfast was excellent and plenty of choice.
Leisure facilities were very good but some tiles missing in the pool.
Thoroughly enjoyed our stay.
Thank you.
Comment from Hotel Management
11 Nov 2024 by Kate Front Office Manager, Hotel Management
Dear Paul,Thank you for sharing your review! We’re thrilled you enjoyed the spacious, modern room, as well as the excellent breakfast selection and leisure facilities. We appreciate your comments regarding the bar decor and pool area, as we're always looking to refine our guest experience. We’re glad you had a thoroughly enjoyable stay and hope to welcome you back soon.
by A verified traveler
Posted 6 Nov 2024
Comment from Hotel Management
7 Nov 2024 by Reservation Team, Hotel Management
Dear Sophie , We very much appreciate your comments regarding your stay at the Mercure Cardiff Holland House. We are delighted to hear that you had such an enjoyable stay with us! It is always a pleasure to receive positive feedback. We will share your comments with our team and we are sure that this feedback will serve as an encouragement to all of our staff. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards,Reservation TeamMercure Cardiff Holland House
by A verified traveler
Posted 3 Nov 2024
Comment from Hotel Management
6 Nov 2024 by Kate Front Office Manager, Hotel Management
Dear Zac,Thank you for your review. I'm sorry to see that your experience didn’t meet expectations. If you have any specific feedback or issues you encountered, please feel free to reach out to us directly. We’d appreciate the chance to understand your concerns and make improvements.
by A verified traveler
Posted 2 Nov 2024
Definitely not a 4*
I was happy with absence of slippers and bathrobes (expected for 4*), for the sake of being eco-friendly, but exactly same substance in all refillable bottles, for shampoo, shower gel and hand soap felt like such an ignorance of the guests, like "let's pour whatever liquid to whatever bottles, who really cares, let it be "20 in one" for them". Very far from 4* service. The matrasses also were sagged. We couldn't sleep because someone shouted very loudly till 4am and then someone (else) turned on the hoover at 6-30am. I wish the hotel cared more about noise policy.
On the positive side: we were provided a complimentary spa access (which also expected to be a genuine part of 4* , but it's only available for additional payment or as a compliment ), the room was clean and spacious.
Comment from Hotel Management
6 Nov 2024 by Kate Front Office Manager, Hotel Management
Dear Oleksandra,Thank you for sharing your detailed feedback. I’m very sorry to hear about your experience, especially regarding the noise disturbances and amenities that didn't meet your expectations. Your comments on the toiletries and in-room amenities have been noted, and we’ll be discussing improvements to ensure these meet the standards you expect from a 4-star experience.I'm glad the complimentary spa access and room cleanliness provided some positives to your stay, but I regret we fell short in other areas. We aim to create a comfortable and restful environment, and it’s clear there’s room for us to improve. Thank you again for your honest review, and I hope we’ll have the opportunity to welcome you back for a better experience in the future.
by A verified traveler
Posted 29 Oct 2024
Really lovely stay. Received an upgraded room, it was huge with complimentary treats. Be mindful if you have stayed here before that the spa is chargeable at £10 per person per day. Staff were lovely especially the lady at check-in. We have stayed here 10 times or more and always good. Spa was busy but it's half term.
Comment from Hotel Management
29 Oct 2024 by Reservation Team, Hotel Management
Dear JenneThank you so much for your lovely feedback! We're thrilled to hear you enjoyed your upgraded room and the complimentary treats. It's great to know that our staff, especially at check-in, made a positive impression on your stay. We appreciate your understanding regarding the spa charges, especially during busy times like half term. We look forward to welcoming you back for your next visit!RegardsReservation DepartmentMercure Cardiff Holland House
by A verified traveler
Posted 27 Oct 2024
Very good value for money for the location
Comment from Hotel Management
29 Oct 2024 by Reservation Team, Hotel Management
Dear Sarah ,Thank you for taking a moment to share your experience at the Mercure Holland House and Spa. We are so pleased to hear you found service to your liking. We look forward to welcoming you back again soon. Kind Reservation TeamMercure Cardiff Holland House
