Ratings based on 957 Verified Reviews
4.3 Room cleanliness
4.1 Service & staff
4.0 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 27 Sep 2024
Very good
by A verified traveler
Posted 24 Sep 2024
3 star
Comment from Hotel Management
27 Sep 2024 by Reservation Team, Hotel Management
Dear FionaThank you for taking the time to share your experience at the Mercure Cardiff Holland House Hotel & Spa. We are truly sorry to hear that your stay did not meet your expectations, and we sincerely apologize for any inconvenience you encountered.At Mercure, our goal is to provide a superior service experience for every guest, and your feedback is invaluable in helping us achieve that. Please be assured that we are taking the necessary steps to address the issues you raised and to prevent them from happening in the future.We appreciate your bringing this to our attention, and we hope you will give us another opportunity to provide you with a better experience during your next visit.Kind regards,Reservation TeamMercure Cardiff Holland House Hotel & Spa
by A verified traveler
Posted 23 Sep 2024
Comment from Hotel Management
24 Sep 2024 by Kate Front Office Manager, Hotel Management
Dear Thomas,Thank you for your 5/5 rating! We're pleased to know you had a positive experience with us. If you have any further feedback or suggestions, we’d love to hear it, as we're always looking for ways to improve.We hope to welcome you back soon!
by A verified traveler
Posted 20 Sep 2024
Dirty, old and run down. The pool was an extra charge, that really annoyed me after spending 120 for a night at a spa place. I refused and went for a walk.
Room service came with no cutlery or sauce. All in all it was very bad. I won’t be going back.
Comment from Hotel Management
24 Sep 2024 by Kate Front Office Manager, Hotel Management
Dear Rhys,Thank you for taking the time to share your feedback, and I sincerely apologize for the disappointing experience you had during your stay. It’s clear that the condition of the hotel and the additional charge for the pool left you frustrated, especially considering your expectations for a spa stay. I’m also sorry to hear about the issue with room service not providing cutlery or sauces—this is certainly not the standard we aim for.Your comments will be shared with the team to address these issues and improve the guest experience moving forward. I regret that we were unable to meet your expectations, but we do appreciate your feedback.
by A verified traveler
Posted 18 Sep 2024
Wonderful stay at the Hotel. Room was superior to many & very clean. Staff were professional & very hflpful. Only disappointment was the layout if tables for our event. Tables were far too close together which made it very difficult. Couldnt enjoy the meal due to being squashed in. There was socmuch space at the back of the room, so i dont understand why room was set up like that. Waiting staff dealt with this extremely well - must have been difficult gor them. If you hild ab event there, please check table layout. Really appreciated the ambience created throughout the hotel - seems a lot of thought went into it. Pictures throughout of historical figures holding sporting equipment were exceptional. Think the comany should sell merchandise with them on. Breakfast was superb - fresh, plenty of choice. Highly recommend this hotel.
by A verified traveler
Posted 7 Sep 2024
Comment from Hotel Management
9 Sep 2024 by Reservation Team, Hotel Management
Dear BinduThank you for taking the time to share your thoughts about your stay at the Mercure Cardiff Holland House. We are thrilled to hear that you had such an enjoyable experience with us!Your positive feedback is very much appreciated, and we will be sure to share your kind words with our entire team. Knowing that our guests have had a pleasant stay is always a great motivation for all of us.We look forward to welcoming you back, and we hope your next visit will be just as delightful.Kind regards,Reservation TeamMercure Cardiff Holland House
by A verified traveler
Posted 4 Sep 2024
Comment from Hotel Management
5 Sep 2024 by Reservation Team, Hotel Management
Dear BleonaThank you for taking the time to share your thoughts about your stay at the Mercure Cardiff Holland House. We are thrilled to hear that you had such an enjoyable experience with us!Your positive feedback is very much appreciated, and we will be sure to share your kind words with our entire team. Knowing that our guests have had a pleasant stay is always a great motivation for all of us.We look forward to welcoming you back, and we hope your next visit will be just as delightful.Kind regards,Reservation TeamMercure Cardiff Holland House
by A verified traveler
Posted 21 Aug 2024
Thank you for the upgrade. I loved the room and the deep bath 🙂
Comment from Hotel Management
22 Aug 2024 by Reservation Team, Hotel Management
Dear Mark, We very much appreciate your comments regarding your stay at the Mercure Cardiff Holland House. We are delighted to hear that you had such an enjoyable stay with us! It is always a pleasure to receive positive feedback. We will share your comments with our team and we are sure that this feedback will serve as an encouragement to all of our staff. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards,Reservation TeamMercure Cardiff Holland House
by A verified traveler
Posted 16 Aug 2024
This is our second time staying in this hotel. The customer service is always friendly and helpful. If you’re looking for a hotel with lovely views and a nice swimming pool I definitely recommend.
Comment from Hotel Management
19 Aug 2024 by Reservation Team, Hotel Management
Dear AyeshaThank you for taking the time to share your thoughts about your stay at the Mercure Cardiff Holland House. We are thrilled to hear that you had such an enjoyable experience with us!Your positive feedback is very much appreciated, and we will be sure to share your kind words with our entire team. Knowing that our guests have had a pleasant stay is always a great motivation for all of us.We look forward to welcoming you back, and we hope your next visit will be just as delightful.Kind regards,Reservation TeamMercure Cardiff Holland House
by A verified traveler
Posted 11 Aug 2024
Nice hotel friendly staff room was too warm ac not working
Comment from Hotel Management
12 Aug 2024 by Reservation Team, Hotel Management
Dear Scott Thank you for taking the time to share your experience at the Mercure Cardiff Holland House Hotel & Spa. We are truly sorry to hear that your stay did not meet your expectations, and we sincerely apologize for any inconvenience you encountered.At Mercure, our goal is to provide a superior service experience for every guest, and your feedback is invaluable in helping us achieve that. Please be assured that we are taking the necessary steps to address the issues you raised and to prevent them from happening in the future.We appreciate your bringing this to our attention, and we hope you will give us another opportunity to provide you with a better experience during your next visit.Kind regards,Reservation TeamMercure Cardiff Holland House Hotel & Spa
