Ratings based on 513 Verified Reviews
4.3 Room cleanliness
4.3 Service & staff
4.1 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Comfortable stay on the outskirts of town
Posted 17 Aug 2024 on HotelsThe room was fairly large and the bed was comfortable. The bathroom needed a bit of attention as the shower head didn’t really fit the holder and kept flipping downwards. The shower tray didn’t seem to drain very well and the whole unit could do with being updated. Otherwise it was good. The staff were friendly and the breakfast adequate.
Comment from Hotel Management
21 Aug 2024 by ND, Hotel Management
Thank you for your opinionBest regards
by A verified traveler
Posted 13 Jun 2024
Nice hotel in quiet area. Easy, free parking. WiFi a challenge. Breakfast options.
Comment from Hotel Management
2 Aug 2024 by ND, Hotel Management
Thank you for your opinionbest regards
by A verified traveler
Posted 14 May 2024 on Ebookers
This is not a waterfront property as advertised. It is on a busy roundabout. Nearest public transport is a 10 minute walk away, not a problem, but you have to walk along the side of a road with no pavement & cross over to the big shopping centre. Lots of eateries there. The hotel is next door to an Aldi.
Breakfast is €11pp, you have to book. It is continental which is to be expected, but quite limited.
Rooms are ok, nothing special, no safe or kettle facilities.
by A verified traveler
Posted 16 Aug 2023
Ok for a one night stop, quick check in and clean room but Def needs more pillows. Rubbish night's sleep with a flat pillow.
Comment from Hotel Management
23 Aug 2023 by nd, Hotel Management
Dear guest,Thank you for taking the time to share your experience. We're glad to know that you appreciated our swift check-in service and clean rooms. We have noted your feedback on our pillows and will take it into consideration for future improvements. We look forward to welcoming you back for a more restful stay in the future.Hôtel Pont Rouge The Originals
by A verified traveler
Posted 15 Jun 2023
It was difficult to find using Google
Comment from Hotel Management
17 Jun 2023 by Sandrine Front desk Manager, Hotel Management
Thank you for this feedback. I agree, Google had never been a good guide...best regards
by A verified traveler
Posted 10 Apr 2023
It is available for parking and near the Carcassonne Castle.
Comment from Hotel Management
11 Apr 2023 by Sandrine, Front desk Manager, Hotel Management
Thank you for this feedback. Best regards
by A verified traveler
Posted 31 Jul 2022
We initially had problems finding it due to our Satnav but it's so well located near Carrefour and the main road to the walled city. Excellent value for money.
Comment from Hotel Management
13 Aug 2022 by Sandrine, Front desk Manager, Hotel Management
Many thanks for this kind feedback. It was a pleasure to welcome you.
by A verified traveler
Posted 23 Jun 2022
It had very reasonable prices
Comment from Hotel Management
24 Jun 2022 by Sandrine, Hotel Management
Many thanks for this nice feedback. Kind Regards
by A verified traveler
Nice stay
Posted 9 Jan 2022 on HotelsIt was okay. We got two rooms and one had a little kitchenette. It has security at night, you just call and they open the gate. It’s very close to shops.
Comment from Hotel Management
29 Jan 2022 by Sandrine, Front desk Manager, Hotel Management
Dear guest, we are very pleased to read about your satisfaction. It was a pleasure to welcomeyou.
We are looking forward to welcoming you again.
by A verified traveler
Good price good service
Posted 30 Jun 2021 on HotelsNeeded a quick stop on a long trip and took this hotel as easy to find and park, plus it was well priced. It’s out of town completely so don’t expect any views of the castle. I arrived late and the host was really welcoming, was happy to make me some food which was delicious. Very friendly clean and comfortable
Comment from Hotel Management
5 Jul 2021 by Sandrine, Front desk Manager, Hotel Management
Dear guest, it was a pleasure to welcome you. We are pleased to read about your satisfaction. Best regards
