Ratings based on 139 Verified Reviews
4.7 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 26 Nov 2024
The staff was very nice and helpful! Location couldn’t be better for accessing the cité. Very clean. The room was awfully small but the larger rooms seemed to have more beds! Breakfast was nice and varied. The bed was comfortable.
by A verified traveler
Posted 23 Oct 2024
Perfect location for exploring the old town - walking distance. Staff are friendly and warm.
by A verified traveler
Posted 15 Oct 2024
Comment from Hotel Management
6 Nov 2024 by l'équipe de l'hotel Mercure Carcassonne , Hotel Management
Bonjour, merci beaucoup d'avoir pris le temps de nous donner cette super note. Cordialement
by A verified traveler
Posted 24 Sep 2024
by A verified traveler
Posted 6 Sep 2024
Great for visiting the old city.
by A verified traveler
Posted 3 Sep 2024
Excellent location but the hotel is somewhat worn. Public areas could be better maintained. Breakfast was average.
by A verified traveler
Posted 31 Aug 2024
The staff here at the hotel are very helpful and friendly and professional. Nothing was too much trouble and I was made to feel welcome and respected at all times.
The hotel both inside and out weee beautifully kept and comfortable.
by A verified traveler
Exceeded expectations
Posted 23 Aug 2024 on HotelsReally exceeded our expectations. The staff were friendly and helpful for checking to our departure. The room was clean, well laid out, comfortable and had a great view. A free soft drink mini bar to welcome you was a nice addition. The view from the bedroom was very nice. The breakfast was full of choice and the pool and garden were a nice place to relax with a good size pool.
by A verified traveler
Lovely hotel very close to the old city.
Posted 14 Aug 2024 on HotelsA lovely hotel with an excellent restaurant. We had a lovely lunch on arrival and an extensive selection at breakfast. The hotel has a good pool and a sunbathing area, with poolside bar, plus a nice lounge and terrace. Good private parking and a short walk to the entrance to the old city.
Comment from Hotel Management
7 Sep 2024 by The Mercure Carcassonne hotel team, Hotel Management
Hello, We are grateful for this glowing review. We are happy to have been able to satisfy you and will continue to do our best to provide the best service to our customers.See you soon.Sincerely.The Mercure Carcassonne hotel team
by A verified traveler
Posted 14 Aug 2024 on Hotels
Comment from Hotel Management
7 Sep 2024 by L'équipe de l'hotel Mercure Carcassonne, Hotel Management
Bonjour, Merci Beaucoup pour cette superbe note. N'hésitez pas a venir nous voir.Cordialement L'équipe de l'hotel Mercure Carcassonne
