Ratings based on 466 Verified Reviews
4.4 Room cleanliness
4.4 Service & staff
3.9 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 27 Nov 2024
Great to visit the medieval city by foot. Limited dining options if you don’t have a car.
by A verified traveler
Posted 21 Oct 2024
by A verified traveler
Posted 28 Sep 2024
The property is run down. It could use some upgrades. Air conditioning is shared by 4 rooms so doesn’t work. Decorating could be better. Cheap wall paper to cover old walls. Hallways painted black and carpet is dirty and worn.
by A verified traveler
Posted 26 Sep 2024
We love how close it was to the fortified city. It was so easy just to walk across the street to the gate. Rooms were clean (wallpaper a little outdated but no biggie). We tried the spa as well and enjoyed it. Front desk very helpful
by A verified traveler from Sheriff Hutton
Posted 16 Sep 2024
Nestled in the shadow of the walls of the town of Carcassonne the hotel is the perfect base for exploring.
Check-in was a breeze and, once settled, the staff helped us with directions to find a restaurant for dinner. They provided recommendations and tried to book but the restaurant was not answering.
Breakfast was delicious with freshly boiled eggs to order and a plentiful selection of food.
The only negative was that the car park entrance is potholed making entry difficult. There is a rear entrance that is flat but it would be good if the issues at the front could be fixed.
All in all it was a great place to stay and I'd heartily recommend it.
by A verified traveler
Posted 11 Sep 2024
Besides the helpful staff the location is fantastic.
by A verified traveler
Posted 8 Sep 2024
Love this hotel. Friendly staff and safe and clean. 👍
by A verified traveler
Posted 24 Aug 2024
Premium location: the fortress is right in front. You can walk from the front desk to the front entrance of the fortress in less than 10 minutes--closer to 5. Pool, bar, & parking all good (tight parking). Property consists of 2 hotels main & bldg across the street. I booked 6 mos. in advance for 2 people & still didn't get in main bldg. Add'l bldg rooms very small (even by European studs); you have to sit and pivot to fit onto toilet. Free bathroom amenities are a "community" shampoo/soap bottles in bathroom. Hence, rooms nothing great, but the fact you can get a hotel this close, w/ a pool, w/ a/c, near the airport, & a great view (from bar not your room) makes it worthwhile. Also, great bakery in walking distance. The staff was nice enough, the location is safe, and housekeeping does a great job. If you arrive late, you may not get a parking space so keep that in mind. We did not get the breakfast; we chose to walk to the bakery each day for coffee and pastries. Many nearby restaurants were simply average, but the tapas bar in the Fortress named, "Escargot" was very good. If you stay at Montmorency, take advantage of exploring the fortress in the evening when the crowds are gone. So, overall, I'd give it 4-stars because of its location.
by A verified traveler
Fantastic Hotel
Posted 12 Aug 2024 on HotelsSituated just a couple of minutes walk to the centre. The staff were excellent and very attentive. The outside space dares you to just sit, relax and unwind to soft music and a great cocktail menus.
by A verified traveler
Posted 3 Aug 2024 on Hotels
Nice pleasant hotel, super location for Carcassonne la cité.
Rooms clean and tidy, bathroom towels, plus another set of towels for the swimming pool. Toiletries in the bathroom.
Secure parking at €15 per night.
Swimming pool / jacuzzi area with sun loungers, and deck chairs. A lovely little secluded oasis in fact
Breakfast is set without a choice, and table service.
A small piece of ham, 2 small pieces cheese, a plain yoghurt, boiled egg, bread roll, mini viennoiserie, jam, piece of fruit, and some fruit juice (all with no choice, what you are given is what you are given ) whilst it's not awful, and local produce, for the price of €18 per person, it would be nice to have had a choice.
Some people may like cereal for example, or an orange juice rather than apple juice being given, but it's not offered.
I have a dairy intolerance, but yoghurt, cheese and butter was given to me.
I explained my situation, and was told told no alternative was available.
Mine isn't a lifestyle choice, so much of the breakfast I could not eat.
I'm not alone with having a diet of non dairy, either by choice or not.
I do feel the hotel could give some consideration to breakfast choices, especially for €18 per person
