Ratings based on 730 Verified Reviews
4.8 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 Nov 2024
Wonderful!!!
Comment from Hotel Management
22 Nov 2024 by Xavier Lablaude, Director, Hotel Management
Dear Deborah,Thank you very much for your kind feedback regarding your stay at the Hôtel de la Cité Carcassonne - MGallery.It is a pleasure to know that you appreciated our services. Your compliments will be shared with all of our staff, who are dedicated every day to providing an exceptional experience to our customers.We would be delighted to welcome you again during your next visit to Carcassonne.Sincerely,
by A verified traveler
Posted 20 Nov 2024
Outstanding!
Comment from Hotel Management
22 Nov 2024 by Xavier Lablaude, Director, Hotel Management
Dear Gaetan,We very much appreciate your comments regarding your stay at the Hôtel de la Cité Carcassonne - MGallery.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,
by A verified traveler
Posted 5 Nov 2024
Really goid
Comment from Hotel Management
8 Nov 2024 by Xavier Lablaude, Director, Hotel Management
Dear Mister Pugh,We very much appreciate your comments regarding your stay at the Hôtel de la Cité Carcassonne - MGallery.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,
by A verified traveler
Posted 4 Nov 2024
It was lovely staying in the walled city and the hotel was just perfect
Comment from Hotel Management
5 Nov 2024 by Xavier Lablaude Director, Hotel Management
Dear Madam, Thank you very much for your kind feedback regarding your stay at the Hôtel de la Cité Carcassonne - MGallery.It is a pleasure to know that you appreciated our services. Your compliments will be shared with all of our staff, who are dedicated every day to providing an exceptional experience to our customers.We would be delighted to welcome you again during your next visit to Carcassonne.Sincerely,Xavier Lablaude, Director.
by A verified traveler
Posted 30 Oct 2024
I loved this hotel. The stay made my trip to Carcassonne. Everyone at the hotel, from front desk to room service, was courteous and professional. I want to specially mention Julien at the front desk, who was very helpful. Its location is very convenient for exploring the old castle area. Also I loved the hotel bakery and restaurant Chez Christine, could have eaten there every single day.
Comment from Hotel Management
31 Oct 2024 by Sam Richez, Director, Hotel Management
Dear Xiaowen,We very much appreciate your comments regarding your stay at the Hôtel de la Cité Carcassonne - MGallery.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,
by A verified traveler
Posted 28 Oct 2024
Located within the walls of ancient Carcassone, the hotel offers a unique opportunity to explore the area in the evening. There are nearby restaurants and bistros in case you don't want to go to the expense of eating in the hotel. If budgets are tight, have a drink in the hotel bar and then head down the cobbled streets for a dinner in one of the great restaurants or pubs. We opted for the pizza restaurant two minutes from the hotel. Breakfast was in a nearby bakery and suited us much better than the extravagant, over-the-top breakfast that we ate last year in the hotel. Carcassone is so very special; mysterious and ancient, and serenely beautiful. Enjoy it all. Give yourselves a full day within the walls. Two nights will make it fabulous getaway, or a memorable pause on your vacation in France.
Comment from Hotel Management
31 Oct 2024 by Sam Richez, Director., Hotel Management
Dear Madam Shirley,Thank you very much for your warm review of your stay at the Hôtel de la Cité Carcassonne - MGallery.It's a real pleasure for us to read your compliments and to see that you had an excellent time with us. Your positive comments are the best reward for our dedicated team, and we will share them with enthusiasm.We look forward to welcoming you back to our establishment. Please accept, our warmest regards.Yours sincerely,
by A verified traveler
Posted 25 Oct 2024
An absolutely gorgeous hotel that is in an excellent location and with beautiful gardens right on the walls of the city. It is like an oasis and we had a fantastic time! The restaurant is also excellent, especially great value is the lunch set menu.
Comment from Hotel Management
31 Oct 2024 by Sam Richez, Director., Hotel Management
Dear Madam Laura,Thank you very much for your kind feedback regarding your stay at the Hôtel de la Cité Carcassonne - MGallery.It is a pleasure to know that you appreciated our services. Your compliments will be shared with all of our staff, who are dedicated every day to providing an exceptional experience to our customers.We would be delighted to welcome you again during your next visit to Carcassonne.Sincerely,
by A verified traveler
Posted 20 Oct 2024
Great hotel!
Comment from Hotel Management
24 Oct 2024 by Sam Richez, Director, Hotel Management
Dear Madam Julia,We very much appreciate your comments regarding your stay at the Hôtel de la Cité Carcassonne - MGallery.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,
by A verified traveler
Posted 18 Oct 2024
The staff were amazing and so kind. We loved every moment at the hotel and we only wished that we stayed longe r
Comment from Hotel Management
23 Oct 2024 by Sam Richez Director, Hotel Management
Dear Madam Anne,Thank you very much for your kind feedback regarding your stay at the Hôtel de la Cité Carcassonne - MGallery.It is a pleasure to know that you appreciated our services. Your compliments will be shared with all of our staff, who are dedicated every day to providing an exceptional experience to our customers.We would be delighted to welcome you again during your next visit to Carcassonne.Sincerely,Sam Richez,Director.
by A verified traveler
Posted 12 Oct 2024
Fabulous!
Before we can even begin to compliment the hotel, the location, the staff and the service we must compliment Jerome who helped us navigate getting in and out of the old cite and again to the train station with massive luggage! We had just completed a 7 day tour on the Canal du Midi with 7 friends. It was such a pleasure to stay at the hotel for the night for a good rest and beautiful view before we begin our voyage back to the US.
Jerome is a tour guide, historian, athletic guy with a wonderful sense of humor, he truly made our stay magical! We will be back again someday!
Inga & Murray Reynolds,
Temecula California
Comment from Hotel Management
13 Oct 2024 by Sam Richez Director, Hotel Management
Dear Mrs. Reynolds, We very much appreciate your comments regarding your stay at the Hôtel de la Cité Carcassonne - MGallery.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Sam Richez, Director.
