Ratings based on 183 Verified Reviews
3.4 Room cleanliness
3.4 Service & staff
3.7 Room comfort
3.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 5 Jan 2025
Comment from Hotel Management
7 Jan 2025 by General Manager, Hotel Management
Dear Feyi,It is wonderful to know you enjoyed everything about your visit and that we exceeded your expectations. We strive to provide everything needed for the perfect getaway, business stay, or family vacation. We truly appreciate your kind rating, and we hope you will be able to stay with us again soon.Kind RegardsGeneral Manager
by A verified traveler
Posted 12 Dec 2024
Comment from Hotel Management
13 Dec 2024 by General Manager, Hotel Management
Dear Neambi,We are disappointed if your stay was not perfect. We value hearing from our guests, as this lets us better improve our guest experience. We hope we will have the pleasure of welcoming you again when your travels bring you this way.Kind Regards,General Manager
by A verified traveler
Posted 30 Nov 2024
They were never at the desk, and never did any housekeeping. We would leave for the day and come back and our sheets hasn't been changed and old towels would still be outside the door. I get that it was the holidays, but thats no reason not to do your job with excellence. It wasnt a terrible experience but it wasn't quality either.
Comment from Hotel Management
1 Dec 2024 by Lvs, Hotel Management
Thank you for your feedback, and I’m sorry to hear about the issues you experienced during your stay. We strive to provide excellent service, and it seems we fell short during your visit. I understand your concerns regarding housekeeping and the timing of service, especially during the busy holiday season. Please know that this is not the standard we aim for. We’ll be reviewing our procedures to ensure that all guests receive the quality service they expect and deserve. Your comments are valuable, and we hope to provide a better experience for you in the future.
by A verified traveler
Posted 11 Nov 2024
There was a bunch of drunk people wandering in the parking lot and sitting on the stairs. The breakfast had the same stale couple of bagels that we there when we checked in. The toilet did not flush well. Kept getting clogged for no reason. The floor was slimy and sticky. Had to wear shoes the entire time. Because the floor was so nasty. The coffee pot was full of coffee grounds and old coffee from someone not knowing how to use it so there was no coffee. Could not find a person that actually was in the entire place so I could show them the issues. The room smelled like old cigarettes and stale beer. Very bad
Comment from Hotel Management
11 Nov 2024 by General Manager, Hotel Management
Dear Amanda,It is disappointing to learn we let you down during your stay. Thank you for sharing your observations so we may have the chance to improve our guest experience. While we know this does not affect your time with us, we are very grateful for your patience, and we hope you will accept our apologies for any frustration and inconvenience caused to you. We regret that your stay was anything other than perfect, and we hope to have another opportunity to provide you with the outstanding hospitality you should have received this visit.Kind Regards,General Manager
by A verified traveler
Posted 2 Nov 2024
Comment from Hotel Management
4 Nov 2024 by General Manager, Hotel Management
Dear Terrance,We are glad that we could exceed all of your expectations and that you loved your visit to our hotel. We appreciate you taking the time to let us know about your experience, and we look forward to many more visits with you.Kind Regards,General Manager
by A verified traveler
Posted 29 Oct 2024
Nothing particularly but please clean the floor as it feels wet and greasy to walk on and feel dirty inside the room. I would recommend putting a lock on the back door before unwanted people walking in and rob or disturb the guest. My wife doesn’t feel safe staying there.
Comment from Hotel Management
30 Oct 2024 by General Manager, Hotel Management
Dear Tim,Our guests' comfort is always our top priority; therefore, we apologize for the housekeeping oversights you experienced. We are confident you will have the outstanding visit you deserve the next time you stay with us. Thank you for being our guest, and we look forward to your return.Kind Regards,General Manager
by A verified traveler
Posted 20 Oct 2024
This place needs a lot of attention and updated
Comment from Hotel Management
20 Oct 2024 by Kaneda, Hotel Management
If you would have brought these concerns to our attention during your stay, we would have happily accommodated you! We work diligently every day to ensure that our guests have a comfortable and relaxing stay. Come back and see us and watch it improve each time!
by A verified traveler
Na!
Posted 7 Oct 2024 on HotelsJust an overnight stay. Won't be coming back. Checkin was at a kiosk talking to a guy, who knows where he was at. Only one employee seen while we were there, he was cleaning our room. Only good thing was the bed was actually comfortable. View out the window was the abandoned part of the hotel, all boardedup.
Comment from Hotel Management
8 Oct 2024 by General Manager, Hotel Management
Dear Richard,We know how small details add up to make a significant impact on our hotel's overall impression. Therefore, we would like to apologize that your stay was not theseamless visit you deserve. We would love another opportunity to bestow the hospitality we customarily provide. Thank you again for your feedback, and we hopeto see you soonKind RegardGeneral Manager
by A verified traveler
Posted 3 Oct 2024 on Hotels
Comment from Hotel Management
3 Oct 2024 by Jessica, Hotel Management
Im saddened by your review, If you would of expressed your cares or concerns while you were here at the property I personally would of made sure you had a more pleasant stay. We continue to strive on the betterment of the property. So if in the area again I hope you give us another chance to make sure you have a better experience then the last.
by A verified traveler
Posted 3 Oct 2024
Accessible room: no closet, TV was difficult to turn on (input issue), floor was slippery, in room coffee maker could only be plugged in the bathroom (grounded plug), breakfast area was not clean/well tended. I did not like the kiosk check in. Property looked run down, although it was well lit.
Comment from Hotel Management
4 Oct 2024 by General Manager, Hotel Management
Dear Nancy,We are sorry we did not meet your expectations during your stay. Please accept our sincere apologies for the issues you experienced with TV , no closet . We will address these appropriately, and we are very grateful for your patience. We hope you will consider giving us another chance to show you our commitment to providingexcellent service and accommodations.Kind RegardGeneral Manager
