Ratings based on 382 Verified Reviews
3.8 Room cleanliness
4.0 Service & staff
3.9 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 25 Nov 2024
by A verified traveler
Posted 23 Nov 2024
Beds were soft and halls quiet Great location
by A verified traveler
Posted 4 Nov 2024
Staff not helpful at all. The complementary breakfast poor quality couldnt eat it. Room no housekeepig done until checkout. Also common areas very rundown not upkept at all.
Comment from Hotel Management
5 Nov 2024 by Guest Relation Management, Hotel Management
Hi Donald,Thank you for your feedback regarding your recent stay at our hotel. Please know that this is not indicative of the level of service we strive to provide, and we will address these concerns with our team to ensure that they are rectified and do not happen again. Thank you for bringing these matters to our attention, and we hope to have the opportunity to provide you with a better experience in the future.
by A verified traveler from benton
Posted 21 Oct 2024
Comment from Hotel Management
22 Oct 2024 by Guest Relation Management, Hotel Management
Hi Rachel,Thank you for taking the time to leave us a 5-star rating! We are delighted to hear that you had an exceptional experience during your stay at Comfort Inn & Suites Carbondale. It's our priority to provide top-notch service and create memorable moments for our guests, and we're thrilled to know we succeeded in doing so for you. We look forward to the opportunity of hosting you again in the future and providing you with another outstanding experience.
by A verified traveler
Posted 14 Oct 2024
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Comment from Hotel Management
15 Oct 2024 by Guest Relation Management, Hotel Management
Hi Christy,Thank you for taking the time to rate your stay at Comfort Inn & Suites Carbondale. Your feedback is highly appreciated as we continuously strive to improve our service. We look forward to another opportunity to host you and provide an even better experience in the near future.
by A verified traveler from Chicago
Posted 14 Oct 2024
He was a black bug on the ceiling she had maintenance to come get it he stood on top of the dresser and got it with a paper towel she told me to throw it away this my first time here and I feel I should get half of my money back for my inconvenience or bug being on the ceiling and it was a bedbug she said it wasn't I looked it up and I have pictures do better I'm African American woman they should do better
Comment from Hotel Management
15 Oct 2024 by Guest Relation Management, Hotel Management
Hi Norma,Thank you for your feedback regarding your recent stay at our hotel. The issues you described are completely unacceptable and do not reflect the standards of our establishment. We take your comments very seriously, and we will thoroughly investigate this and ensure that appropriate measures are taken to prevent similar incidents in the future. Thank you for bringing these matters to our attention, and we hope to have the opportunity to provide you with a better experience in the future.
by A verified traveler
Posted 13 Oct 2024
Comment from Hotel Management
15 Oct 2024 by Guest Relation Management, Hotel Management
Hi Stephanie,Thank you so much for awarding us a 5-star rating! We truly appreciate your positive feedback and are delighted to hear that your experience with us exceeded your expectations. Our team is dedicated to providing excellent service, and it's incredibly rewarding to know that we were successful in making your stay enjoyable. Thank you for choosing Comfort Inn & Suites Carbondale, and we hope to have the pleasure of welcoming you back soon.
by A verified traveler
Posted 13 Oct 2024
Comment from Hotel Management
15 Oct 2024 by Guest Relation Management, Hotel Management
Hi Dwayne,Thank you for taking the time to leave us a 5-star rating! We are delighted to hear that you had an exceptional experience during your stay at Comfort Inn & Suites Carbondale. It's our priority to provide top-notch service and create memorable moments for our guests, and we're thrilled to know we succeeded in doing so for you. We look forward to the opportunity of hosting you again in the future and providing you with another outstanding experience.
by A verified traveler
Posted 10 Oct 2024
The hotel was near the location were i need to be
Comment from Hotel Management
11 Oct 2024 by Guest Relation Management, Hotel Management
Hi Sharon,Thank you for sharing your feedback regarding your recent stay! We’re pleased to hear that our hotel’s location was convenient for your needs. Being close to key destinations is something we strive to provide for our guests, and it’s great to know that we met that expectation for you. Thank you for choosing Comfort Inn & Suites Carbondale, and we hope to have the pleasure of welcoming you back soon.
by A verified traveler from Paris
Posted 7 Oct 2024
My family and I reserved two rooms for a two night stay. The outside of the property was nice and clean. The staff at the front desk were nice. We arrived a little after 3:00. Check-in is at 3:00. We were rushed to get to my son’s rehearsal dinner in the next town over so the plan was to unpack after the rehearsal dinner. Upon entering one of the rooms, we found it had not been cleaned. The beds were stripped, it had not been vacuumed, etc. We quickly went downstairs and told the front desk about the issue. His response was “Oh it’s not clean, let me get you another room”. By the time we got the other room and went back upstairs to drop off our items, we were late to the rehearsal dinner. Never apologized and never offered to give us a discount or give us a free room for the night. The beds are extremely high. My mom couldn’t get on the bed so the staff at the front desk brought her some crates to step on so she could get in and out of the bed. I am 5’4” and had trouble getting on the bed myself. There was a hole in the bathroom door where it looked like someone had hit it or ran into it with something. There was also another hole above the bathroom door. On our second night, the smoke detector in the room started beeping at around 10:00 PM. That was a first! This meant the batteries needed to be changed. We were already in bed and exhausted so we just pushed the button to make it stop and went back to sleep.
Comment from Hotel Management
8 Oct 2024 by Guest Relation Management, Hotel Management
Hi Belinda,Thank you for your feedback regarding your recent stay at our hotel. The issues you described are completely unacceptable and do not reflect the standards of our establishment. We take your comments very seriously, and we will thoroughly investigate this and ensure that appropriate measures are taken to prevent similar incidents in the future. Thank you for bringing these matters to our attention, and we hope to have the opportunity to provide you with a better experience in the future.
