Ratings based on 14 Verified Reviews
5.0 Room cleanliness
5.0 Service & staff
5.0 Room comfort
4.9 Hotel condition
Expedia Verified Reviews
by A verified traveler from Houston, TX
Posted 24 Jul 2018
This was THE BEST EXPERIENCE IN OUR LIVES!!! if you really want to feel like a million dollars and be treated like a King, PLEASE PLEASE and if you make it to Caracas, YOU HAVE TO GO TO THIS HOTEL... The staff I can say hands down is the best I have ever seen in my life, even in movies... the Outstanding treatment we got from the moment we arrived was again out of this world, the facilities are nothing but incredible, the attention to detail has no words.. But make sure to stay more than one night because you will definitely want to enjoy the hotel.. My wife and I had plans to stay only one night but after the first day we decided to stay 3 additional nights. There are no words to express the food in the restaurant, the again outstanding treatment of the staff and great place this hotel is. 1 Million points to everyone working there!.. and Thank you!!..
Recommended
for Everyoneby A verified traveler from USA
Excellent service, great location, awesome food
Posted 8 Dec 2017Excellent staff
Great locatiom
Awesome food
Rooms neat and clean
Upscale
Privacy
by Richard
World class hotel
Posted 7 Oct 2017 on HotelsIncredible hotel, the staff is unbelievably capable and attentive to every detail.
Recommended
for Everyoneby A verified traveler from Tobagp Caribbean
Confy and safe
Posted 17 Mar 2017 on OrbitzSpent 3 days inside with all what was needed. Great attentive service, quality of the products, beautiful enviroment for meetings.
by A verified traveler
The best hotel in Caracas
Posted 1 Oct 2016 on HotelsIf you are looking for privacy and an excellent service, Cayena is the place to stay. Beautiful decoration. Excellent amenities. Is like a bubble in a trouble city.
by shellie from Midland Texas
Posted 9 Aug 2016 on Hotels
Front desk went out of way to help us on our stay!!!
by Adolfo
Posted 14 May 2016 on Hotels
It was excellent
by Art from California
Great privacy and comfort
Posted 3 Aug 2015 on HotelsGreat hotel with great service and maximum privacy
by A verified traveler
Great!
Posted 26 Jul 2015 on HotelsGood hotel.
by A verified traveler
Posted 14 Dec 2018
Excelente servicio. buena comida. Hotel seguro. La locación es buena. las habitaciones son cómodas.
Uno de los mejores hoteles en los que he estado
Comment from Hotel Management
20 Dec 2018 by Quisqueya Garcia, Gerente de Servicio al Huésped, Hotel Management
Muchísimas gracias por su comentario. Es un honor tenerlo entre nuestros distinguidos huéspedes. Somos un hotel siempre dispuesto a dar un servicio de calidad en Venezuela
