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Hotel Alex

4.0 star property
Family-friendly Caracas hotel in Centro Sur with a full-service spa

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your current months are October, 2024 and November, 2024.
October 2024
November 2024

Photo gallery for Hotel Alex

Bar (on property)
Exterior
Minibar, in-room safe, individually decorated, desk
Breakfast, lunch, dinner served; barbecue
Lobby

Reviews

7.6 out of 10

Good

Popular amenities

  • Hot Tub
    Hot Tub
  • Bar
    Bar
  • Pool
    Pool
  • Gym
    Gym
  • Spa
    Spa
  • Parking available
    Parking available
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Room options

View all photos for Standard Room

Minibar, in-room safe, individually decorated, desk

Standard Room

Highlights

Soundproofed
Individually decorated
Air conditioning
Connecting rooms available
LCD TV
Cribs/infant beds
Blackout drapes/curtains
Private bathroom
  • Sleeps 3
  • 1 Queen Bed

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Lobby
Hotel President Caracas
Pet friendly
Restaurant
Air conditioning
Business services
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About the neighborhood

Map
Esquina Ferrenquin a La Cruz, Caracas, Capital District, 1080

What's nearby

  • Caracas Cathedral - 11 min walk
  • Libertador Simon Bolivar House - 12 min walk
  • Caracas Square - 4 min drive
  • Caracas Botanical Garden - 6 min drive
  • Centro Comercial Ciudad Tamanaco - 9 min drive

Getting around

  • Parque Carabobo Station - 4 min walk
  • Caracas Station - 14 min drive
  • Caracas (CCS-Simon Bolivar Intl. of Maiquetia) - 37 min drive

Restaurants

  • ‪Pizzeria Pipoka - ‬3 min walk
  • ‪La Cita - ‬3 min walk
  • ‪El Coyuco - ‬3 min walk
  • ‪Kfc - ‬1 min walk
  • ‪Zambo Grill - ‬1 min walk

About this property

Hotel Alex

Upscale family-friendly hotel located in Centro Sur
Take advantage of a terrace, a hair salon, and dry cleaning/laundry services at Hotel Alex. Treat yourself to a facial, a massage, or a body scrub at the onsite spa. The on-site barbecue restaurant, Capoeira Grill, offers breakfast, lunch, dinner, and light fare. Free in-room WiFi is available to all guests, along with a bar and a gym.
You'll also enjoy perks such as:
  • An indoor pool and an outdoor pool
  • Full breakfast (surcharge), valet parking (surcharge), and a roundtrip airport shuttle (surcharge)
  • Babysitting (surcharge), smoke-free premises, and a porter/bellhop
  • Tour/ticket assistance, a computer station, and free newspapers
Room features
All 100 individually decorated rooms offer comforts such as air conditioning, in addition to amenities like late night room service and free WiFi.
Other amenities include:
  • Bathrooms with rainfall showers and bathtubs
  • 25-inch LCD TVs with premium channels
  • Coffee/tea makers, daily housekeeping, and desks

Languages

English, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Roundtrip airport shuttle (surcharge) on request
  • Area shuttle
  • Valet parking on site (VES 56 per day)

Food and drink

  • Daily full breakfast available for a fee: VES 135 per person
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • Capoeira Grill

Things to do

  • Full-service spa
  • Gym
  • Indoor pool
  • Outdoor pool
  • Sauna
  • Spa tub
  • Steam room

Family friendly

  • Babysitting (surcharge)
  • Crib
  • Indoor pool
  • Laundry facilities
  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 24-hour business center
  • Computer station
  • Conference center (291 square feet of space)
  • Meeting room

Outdoors

  • Terrace

Full-service spa

  • Body scrubs
  • Facials
  • Massage

More

  • 14 floors
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Crib

Bathroom

  • Bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead

Entertainment

  • 25-inch LCD TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Late-night room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Individual decor
  • Iron/ironing board
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: noon
Minimum check-in age: 18

Check-out

Check-out before 2:30 PM

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed (service animals welcome)

Children and extra beds

Children are welcome
3 children, up to the age of 6 years, can stay for free if using existing beds when occupying the parent or guardian's room
Cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for full breakfast: approximately VES 135 per person
  • Valet parking fee: VES 56 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards

We should mention

Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Alex Caracas
Hotel Alex Caracas
Alex
Hotel Alex Hotel
Hotel Alex Caracas
Hotel Alex Hotel Caracas

Frequently asked questions

Does Hotel Alex have a pool?

Yes, this property has an indoor pool and an outdoor pool.

Is Hotel Alex pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Hotel Alex?

Valet parking is available for VES 56 per day.

What time is check-in at Hotel Alex?

Check-in start time: 3 PM; Check-in end time: noon.

What time is check-out at Hotel Alex?

Check-out is at 2:30 PM.

Does Hotel Alex provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request.

Where is Hotel Alex located?

Located in the center of Caracas, this family-friendly hotel is within a 10-minute walk of El Palacio de Las Academias, National Art Gallery, and Galería de Arte Nacional. Children's Museum of Caracas and Museo Bolivariano are also within 15 minutes. Parque Carabobo Station is only a 4-minute walk and La Hoyada Station is 8 minutes.

Hotel Alex Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 23 out of 107 reviews" "
Rating 8 - Good. 51 out of 107 reviews" "
Rating 6 - Okay. 19 out of 107 reviews" "
Rating 4 - Poor. 6 out of 107 reviews" "
Rating 2 - Terrible. 8 out of 107 reviews" "

8.6/10

Cleanliness

8.0/10

Staff & service

2.0/10

Amenities

7.8/10

Property conditions & facilities

Reviews

2/10 Terrible

Verified traveler

Disliked: Staff & service, property conditions & facilities
First of all, the water was ration, meaning you get water only twice a day early in the morning 7 -730 am and 4-4-30 pm. After 4-5 days staying at that hotel, i find out that that situation being going on for a long time so i decided to move to another hotel which later i will have to call Expedia about a refund for the hotel charged and other inconvenience i have staying at that hotel.
Stayed 14 nights in Nov 2018

4/10 Poor

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Amenities
The hotel was nice but water restrictions. There was water only from 19:00 to 20:00 and 6:00 to 7:00AM. That was big problem for the stay, other than that was ok.
Stayed 4 nights in Nov 2018

2/10 Terrible

Verified traveler

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 2 nights in Nov 2018

8/10 Good

Pablo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, a great price, in the city downtown. I would go again.
Stayed 4 nights in Oct 2018

6/10 Okay

Verified traveler

Liked: Property conditions & facilities, room comfort
Stayed 1 night in Aug 2018

2/10 Terrible

Verified traveler

Disliked: Staff & service, property conditions & facilities
Terrible
Checking in was good. Dinner was good. Someone was in our room, stole my iphone charger from my suitcase. There was no water to bathe, brush teeth or use toilet. Staff couldnt care less
Stayed 1 night in Jan 2018

2/10 Terrible

Verified traveler

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
One of the worst hotels I have every stayed in
This is a high-rise Faulty Towers. Everything, from checking in to waiting for breakfast coupons to checking out, seemed to take 20 minutes. We were given virtually windowless rooms at first. The only staff at checkout didn't speak English. Very few of the staff at any level seemed competent.

8/10 Good

OSAMA, Amman -Jordan

Liked: Staff & service, property conditions & facilities
Hotel Alex of 4 stars is good , of great location.
I stayed in Hotel Alex with my wife around one week, we where happy in the hotel because itis in the centre of caracas and close to many tourist attractions.the employees at the front disk are frindly and some of them talk english,the try to help aleays.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Nice hotel
Very nice hotel with good, clean room and friendly staff. Nice breakfirst too. However, there are security problems in the neighbourhood to be aware of if you want to go out at night.

10/10 Excellent

Alice, Sweden

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good service
Very nice service!

8/10 Good

viterbo, p

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very convenient, excellent restaurants
Very good, but if you are scared about people probably is not good, but if you like to see then in their daily living is excellent

8/10 Good

Julio V., Aguadilla, Puerto Rico

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good overall general hotel experience.
General good experience although improvable. Better room service (i.e., refrigeration facilities to keep medications in good spahe).

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great rooms and people. Restaurante in the top floor is excellent and cheap. Internet connection is not the best.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
More light.
I enjoyed my stay very much. This a very good hotel.

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Nice facilities, location not so good.
The hotel was nice and with very good facilities however the staff was very dismissive and unhelpful in many ocassions. Location is a bit dodgy and therefore I wouldnt recommend to women to stay here.

8/10 Good

Eastman, Florida USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is nice and clean with a very friendly staff. Pilar is very very good employee with a wonderful personality. The Breakfast at the hotel is Excellent. However there are 2 things at the hotel that needs improving. the temperature in the rooms needs to be reduced a little and there is too much noise from the other rooms when a shower is being taken or the toilet is flushed. Overall i think the Hotel is very nice and i will recommend it to anyone, needing a nice hotel in central Caracas

4/10 Poor

f, California

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Alex Hotel Caracas
The plumbing needs major overhaul. Anytime anyone of your neighbors uses the flush or shower you will hear an exposion in your room. I did not have a complete sleep the two nights I was there.

6/10 Okay

Verified traveler

Liked: Cleanliness

10/10 Excellent

Juventino, Texas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean room, comfortable and clean bed, new hotel
A restaurant on first floor, good food, good service. A gym. on floor one.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel in the middle of caracas
Hotel Alex was a really nice place to stay. The rooftop bar and patio has a great view of the city and a relaxing atmosphere. The staff were all very friendly and helpful, and were patient with my poor spanish. The man on reception who helped check me in was especially nice, he helped me order room service! The only downside to this hotel is that it is in the middle of Caracas, so I would not recommend it to someone travelling alone (as I was), unless they were more familiar with the culture and the language.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel Alex - city centre Caracas
Good hotel and very good price compare to others same category

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
stay in caracas
realy good people,profesional,and caring,room very clean.

8/10 Good

Gus Perez, Miami

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel for the price
This is an excellent hotel for the price. The location is called "La Calendaria" and it's not the best part of town. Nonetheless, the hotel is new and very clean. If you want a similar hotel for the price I recommend "Hotel Shelter Inn Suites" across from the Sambil Mall. Same price, better location.

8/10 Good

DESTINI, TRINIDAD

Liked: Cleanliness, staff & service, room comfort
GREAT HOTEL/ GREAT PRICE
THIS IS A GREAT HOTEL. MY FIANCE' AND I STAYED AT HOTEL ALEX WITH OUR 3 YR OLD DURING A 4DAY DAY TRIP TO CARACAS. THE HOTEL STAFF WHILE NOT ALL BILINGUAL ARE ALL VERY ACCOMADATING. QUITE A FEW ACTUALLY HAVE A COMMAND OF THE ENGLISH LANGUAGE. THEYALL COMMUNICATE WELL ENOUGH THAT WE ALWAYS GOT WHAT WE WANTED OR NEEDED. WE WERE EVEN ABLE TO CHECK IN EARLY WHICH WAS PERFECT BECAUSE WE HAD OUR SON. THAT FOR ME WAS EXCEPTIONAL SERVICE 5/5 THE ROOMS WERE CLEAN AND POLISHED, YOU COULD TELL THAT THE HOTEL WAS RELATIVELY NEW, WE DID EXPERIENCE A LEAK BUT THE STAFF QUICKLY MOVED US (TO A BIGGER ROOM)AFTER THE CLEANER NOTICED THE WATER ON THE FLOOR. THE FOOD IS EXCEPTIONAL!!!!!! 5/5 GREAT BIG PORTIONS.....TASTY...ALWAYS ENJOYABLE :) MY FIANCE' IS ACTUALLY EXCITED TO RETURN TO CARACAS TO STAY AT HOTEL ALEX...AND WE WILL.