Ratings based on 180 Verified Reviews
4.0 Room cleanliness
4.2 Service & staff
3.9 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 31 Oct 2024
Th
by A verified traveler
2 thumbs Up
Posted 19 May 2024 on HotelsVery nice stay, no complaints…
by A verified traveler
Posted 16 Apr 2024
Extremely dirty doesnt start to explain it. We showed up to scum in the toilet and after a 6 day stay and repeated room cleans they did not clean it. Our bathroom sink did not drain. We showed up to no lights to be told AFTER we went to our room and cpulsnt figure out why we didnt have them that the generator was down. The room was full of bugs and we left covered in bites. At night we got little to no sleep because of the noise from the upstairs runnings around banging on the floors there appears to be no time rules in this hotel. Literally a nightmare. Friends stayed down the road with a lovely experience.
Comment from Hotel Management
18 Apr 2024 by Mauro , Hotel Management
Dear Guest,We sincerely apologize for the terrible experience you had during your stay at our hotel. It's extremely disappointing to hear that your room was not cleaned properly, there were issues with the sink drainage, the lights were not working, and you had to deal with nighttime disturbances from guests upstairs. We take these matters very seriously and will conduct thorough checks to prevent such incidents from happening again in the future. Your satisfaction is of paramount importance to us, and we will do our best to ensure that your future experiences with us are much better. Thank you for sharing your feedback with us.Best regards.The Management and Staff of Novotel Caserta Sud
by A verified traveler
Posted 9 Apr 2024
It was advertise with a bath for an extra 10€ cost but actually any was available because in restauration. Then, the electric column it seems was not working and the staff had not knowledge of it functionality. They could have better taken track of those two considering that it was at exclusive use of the Hotel. At the end I had to figure out myself how to make it work. A brochure in the website should be mandatory to explain how to use them and to solve any technical issue.
The breakfast was of poor quality considering it is a 4 stars hotel. Coffe or capuccino were really to any decent standard. They could do much bettter.
Comment from Hotel Management
13 Apr 2024 by Mauro , Hotel Management
Dear Customer,Thank you for sharing your feedback with us. We regret to learn that something unfortunately did not work out as expected. We apologize for any inconvenience regarding the rooms with a bathtub; unfortunately, we do not have any available, and it surprises us to hear that someone informed you otherwise, including a possible supplement. As for the electric charging station in the parking lot, we have recently received a new brochure that explains its operation.We hope to have the opportunity to welcome you back soon to regain your trust.Warm regards,The Management and Staff of Novotel Caserta Sud
by A verified traveler
Posted 4 Jun 2023 on Hotels
Everything was perfect, clean and smelling nice
by A verified traveler
Posted 4 Apr 2023 on Hotels
by A verified traveler
Posted 22 Sep 2022 on Orbitz
Ok
by A verified traveler
ood overall
Posted 10 Dec 2020 on HotelsGood location good hotel
by A verified traveler
Posted 12 Aug 2019 on Orbitz
by A verified traveler
Rough as badgers
Posted 26 Aug 2018 on HotelsHotel is simply not a novotel.
Comment from Hotel Management
20 Sep 2018 by Mauro, Hotel Management
Dear Guest,
thank you so much for choosing our hotel.
We apologize if not all was like you expected. In the next mounths we will start with the renovation of our hotel and we hope to meet you again to offer you a better experience in the future.
Best regards.
The Management and Staff of Novotele Caserta Sud
