Ratings based on 8 Verified Reviews
3.4 Room cleanliness
3.6 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 4 Sep 2024
The AC hose was broken which made it almost impossible to keep the second floor apartment cool. The floors and counter were clean, but the walls in the bedroom need a scrub.
Overall not great but I will say the bed was incredibly comfortable.
Comment from Hotel Management
22 Sep 2024 by Author, Hotel Management
Thank you for your candid feedback, Mandy. We're sorry to hear about the issues you encountered with the AC hose and the condition of the bedroom walls. It's great to know that you found the bed incredibly comfortable. We appreciate your input and will work on addressing these concerns to improve future stays.
Cheers,
Lea
Team Hosteeva
by A verified traveler
Posted 3 Aug 2023 on Hotels
Comment from Hotel Management
4 Aug 2023 by Lea, Hotel Management
Hi, Reginald! Thank you for staying with us and giving us a perfect rating. Our place aims to provide a truly unique experience. We hope your next stay is just around the corner. Team Hosteeva
by A verified traveler
Unacceptable
Posted 20 Jul 2023 on HotelsThis property was unacceptable. First of all, it's on the bottom/basement level of an apartment building and quite difficult to access due to steep and uneven walkways. But that would be easy to look past if the space itself looked and felt even remotely as advertised. When we walked in, it smelled bad, and we soon found out why. There were fresh coffee stains on the counter, dirty dishes (old cereal) in the sink, used and wet towels in the kitchen and bathroom, and the floors were filthy. The interior was run down (damaged walls, broken moldings), and there was a large hole in a door next to the bed that presumably led to some kind of garage (the door was locked). The space was advertised as able to sleep 4, with a queen bed and a fold-out couch. There was indeed a queen bed, but the fold-out couch barely expanded to a twin size bed. The door to the outside "courtyard" had a busted lock. Needless to say, we left immediately. Hotels.com was professional and generously offered us a full refund plus a little extra for our troubles. However, I wanted to leave a review in case they don't take down this property. A warning to all: DO NOT RESERVE THIS SPACE.
Comment from Hotel Management
21 Jul 2023 by Lily, Team Hosteeva, Hotel Management
We apologize for the unacceptable experience you had at our property, Angela. Your feedback is valuable to us, and we take your concerns seriously. We deeply regret that the space did not meet your expectations and that you encountered various issues during your stay. Our team will ensure this doesn't happen again. We appreciate your feedback and hope to have the chance to regain your trust in the future.
by A verified traveler
Good location, comfort and cleanliness poor
Posted 10 Mar 2023 on HotelsPositives: The apartment is well located in the vibrant Capitol Hill area with many excellent restaurants and good access to Downtown, grocery store and the Seattle Centre via public transport.
The bed was comfortable and linens were clean. WiFi and TV were good.
Negatives: Check-in was awful. I had not been sent the access codes. It took 2 phone calls, various messages and 45 minutes to get in.
The apartment was not very clean. The oven was filthy! It took 3 days messaging with 3 different agents for housekeeping to come and clean it. The venetian blinds were broken and very dirty.
The hot-air heating was noisy and ineffective as the building is very poorly insulated. There was no heating at all in the bathroom.
The shower pressure was barely more than a trickle
The sofa in the lounge area was so uncomfortable that we had to use pillows and a duvet to sit on.
Access to the apartment is via an external and internal staircase which was difficult with luggage and would not be suitable for anyone with mobility issues.
This is the second time we have stayed in an apartment managed by Hosteeva. On both occasions we have had maintenance and communication issues. We would not stay with them again.
Comment from Hotel Management
10 Mar 2023 by Carrie, Team Hosteeva, Hotel Management
Hi Deborah! Thank you for staying with us and sharing your feedback. We're glad to hear you liked the rental location and appreciated our comfortable beds. We apologize for any inconveniences you experienced during your stay and would like to assure you that we will take all necessary steps to ensure this won't happen again. We do hope to host you again!
by A verified traveler
The best stay ever!
Posted 30 Jan 2023 on HotelsThis property was a wonderful base for my visit to Seattle. Its cleanliness, convenience, safety, security and serviceability were all first rate. The local contact person was knowledgeable, helpful and easy to reach when necessary.
Comment from Hotel Management
30 Jan 2023 by Jack, Team Hosteeva, Hotel Management
Wow! Sounds like you’ve had a wonderful time with us, Robert. It means so much to us when our guests share their experiences. Happy to know we’ve been able to meet your expectations. You're welcome to any of the properties we manage across the country.
by A verified traveler
Posted 12 Sep 2022 on Hotels
Comment from Hotel Management
12 Sep 2022 by Vivien, Team Hosteeva, Hotel Management
We loved hosting you, Andy! Thanks so much for your stellar rating and good vibes. Looking forward to your next visit. Hurry back!
by A verified traveler
Posted 9 Jan 2022
Decent place in a nice area, parking is a challenge so better to use public transit, easy access to food/grocery options.
Comment from Hotel Management
13 Jan 2022 by Vivien, Hotel Management
Thank you, dear Lydia, for choosing Hosteeva! It's been great to have you! Looking forward to hosting you again for another amazing experience!
by A verified traveler from Miami
Posted 1 Dec 2021
I had trouble getting into the condo because the code I was given to the room did not initially worked. It was corrected after I called but this happened two more times. I disliked that because after traveling all day, I was tired and just wanted to relax. Secondly, the residents in the room above were constantly moving and the floor was noisy and disturbing. Overall, my biggest issue was the parking. There was no parking anywhere close to the condo. Sometimes I parked four or five blocks away and it was always raining. I think Hosteeva should have stated that parking was difficult to find in the surrounding areas.
Comment from Hotel Management
2 Dec 2021 by Carrie, Team Hosteeva, Hotel Management
Hey Beverly, thank you for taking the time to share your review with us. We appreciate your valuable feedback as it helps us identify the areas we can improve the guest experience. We are sorry to hear that you faced some inconveniences during your stay. Please note, that all the details about parking and any other amenities are sent with check-in instructions. however, we hope that good outweighed the bad during your stay and we'll see you soon at an of our numerous properties across the US.
