Ratings based on 105 Verified Reviews
4.7 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 27 Dec 2024
by A verified traveler
Posted 11 Sep 2024
What a fantastic location. Our welcome could not have been better with friendly staff throughout our stay. Our room was very clean, comfortable and well appointed. Both restaurant and brasserie restaurant offered good value with varied menus. I would certainly look forward to staying there again
by A verified traveler
Luxury stay let down by poor attention to detail
Posted 24 Aug 2024 on HotelsI had contacted the hotel more than a month before to request a complimentary upgrade if available. I was told at the time that if they have availability on the day they will upgrade us. On arrival I asked again. We were told that a room is available, however it will cost R6000 (approximately €300) for the night. I declined.
The room we were given was beautiful. The hotel did put out a bottle of alcohol-free bubbly, a slice of cake, some cookies and a balloon as we were celebrating an anniversary. We really appreciated this gesture. However, there was dirty crockery and cutlery in the room (clearly used and not washed). Unacceptable.
The bathroom door had an issue where the door kept getting stuck in the frame. My wife used the bathroom and the door got jammed, she was locked in for a while. I called management who sent a maintenance person, who then wanted to sand and grind the door with us there, creating noise and dust. I refused and requested management come to speak to me.
We were subsequently moved to another room. This second room, whilst having a sea view, was certainly not as nice as the first room. Things did work there.
Breakfast was an anti-climax. I ordered the salmon Benedict. It was a single poached egg on half an English muffin. Everywhere else in the world it would be 2. Croissants were not crispy and pastries were disappointing.
Overall, I expected much better from a place of this calibre. I was rather perplexed by the lack of attention to detail here.
by A verified traveler
Posted 19 Aug 2024
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Comment from Hotel Management
23 Aug 2024 by Emmy, Hotel Management
Dear JanWarm greetings from The Twelve Apostles Hotel and Spa. Thanks for taking the time to leave us a review. We are very pleased to read that you enjoyed your recent stay with us. We look forward to welcoming you back in the not-too-distant future. Warm regards Team 12A
by A verified traveler
Posted 28 Jul 2024 on Hotels
Comment from Hotel Management
23 Aug 2024 by Emmy, Hotel Management
Dear Laure,Warm greetings from The Twelve Apostles Hotel and Spa. Thanks for taking the time to leave us a review. We are very pleased to read that you enjoyed your recent stay with us. We look forward to welcoming you back in the not-too-distant future. Warm regards Team 12A
by A verified traveler
Posted 23 Jul 2024
We had a sea facing room and the views were stunning on the sunny day we were most fortunate to have. Dinner and breakfast both were very disappointing. Chicken curry wasn't up to Woolworths standards, breakfast buffet was lovely, but hot breakfast order left a lot to be desired. Chef needs to get out and about and visit other places to reacquaint themselves with great food and higher standards.
Comment from Hotel Management
26 Jul 2024 by Johan, Hotel Management
Dear Mr. DiplockWarm Greetings from The Twelve Apostles and thank you ever so kindly for your constructive feedback, it is truly appreciated. We are investigating the same with our kitchen brigade of course in order to strive to perfection and will action the same. Truly appreciated and we will be reaching out soonest with further feedback.
by A verified traveler
Posted 8 Jun 2024
Comment from Hotel Management
4 Jul 2024 by The Twelve Apostles Hotel and Spa, Hotel Management
Dear Pam, Greetings from The Twelve Apostles Hotel and Spa. Thank you for your review received and we are delighted to hear you had a lovely stay with us. We do hope to be able to welcome you back to stay with us in the future. Warm regards The Twelve Apostles Hotel and Spa
by A verified traveler
Posted 6 Jun 2024
The hotel is far away from the city center,which is what we wanted. The sunset views are amazing , and the rooms are very well apointed and beautiful. The shuttle to and from v&a is very useful to go to the city, ubers are also very available. Breakfast is out of this world!!
Comment from Hotel Management
11 Jun 2024 by The Twelve Apostles Hotel and Spa, Hotel Management
Dear Jose, Greetings from The Twelve Apostles Hotel and Spa. Thank you for your review received and we are delighted to hear you had a lovely stay with us. We do hope to be able to welcome you back to stay with us in the future. Warm regards The Twelve Apostles Hotel and Spa
by A verified traveler
Posted 27 May 2024
Far away from the hustle and bustle, but if you want a quiet place with beautiful sunsets and amazing breakfast look no further.
Comment from Hotel Management
11 Jun 2024 by The Twelve Apostles Hotel and Spa, Hotel Management
Dear Jose, Greetings from The Twelve Apostles Hotel and Spa. Thank you again for another lovely review and we are very glad to hear your stay was great with us.Warm regards The Twelve Apostles Hotel and Spa
by A verified traveler
Posted 12 Apr 2024
The view is sublime
Comment from Hotel Management
18 Apr 2024 by The Twelve Apostles Hotel and Spa, Hotel Management
Dear Ronald,Greetings from The Twelve Apostles Hotel and Spa.Thank you for your review received and we are delighted to hear you had a lovely stay with us.We do hope to be able to welcome you back to stay with us in the future.Warm regardsThe Twelve Apostles Hotel and Spa
