Ratings based on 104 Verified Reviews
4.5 Room cleanliness
4.3 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 10 Dec 2024
Very safe, very clean, and very beautiful. All the staff are also very kind. I'd like to choose the residences at crystal tower again when I get back this area.
Comment from Hotel Management
11 Dec 2024 by Team at The Residences, Hotel Management
Hello SEUNG, it's always a joy to welcome you back! Thank you for your continued loyalty and for sharing your experience. We're already looking forward to your next stay!
by A verified traveler
Posted 7 Dec 2024
Comment from Hotel Management
9 Dec 2024 by Team at The Residences, Hotel Management
Dear Andre, thank you for the feedback. Saddened to see a review such as yours
by A verified traveler
Posted 5 Nov 2024
I recently stayed at this location and had a fantastic experience! The room was spotless and very comfortable, making it a great place to relax. The location is perfect, just a short walk from a shopping mall, which made it easy to explore and find everything I needed. The staff were incredibly friendly and helpful, always ready to assist with a smile. I highly recommend this hotel for anyone looking for a clean and convenient stay!
Comment from Hotel Management
27 Nov 2024 by Team at The Residences, Hotel Management
Dear Nicole, it's wonderful to hear that you loved the room! We strive for comfort and style, and your feedback is much appreciated. Thanks for highlighting our prime location! Hope to see you again soon!
by A verified traveler
Posted 23 Sep 2024 on Hotels
Comment from Hotel Management
10 Oct 2024 by Management, Hotel Management
Many thanks Matthew - we're thrilled to note you enjoyed your stay with us!
by A verified traveler
Posted 20 Sep 2024 on Hotels
Comment from Hotel Management
10 Oct 2024 by Management, Hotel Management
Thanks so much Clint - we appreciate your feedback.
by A verified traveler
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Posted 9 Sep 2024 on HotelsRoom and Bathroom needs maintenance attendance. Loose floor tiles in room, wash basin clogging
Cleaning service needs to be more thorough
Comment from Hotel Management
10 Oct 2024 by Management, Hotel Management
Dear Samuel, thank you for your feedback. We're really sorry to hear about your experience and are taking your concerns seriously. We'd love the chance to make it right on your next visit.
by A verified traveler
Posted 6 Sep 2024
Comment from Hotel Management
6 Sep 2024 by Management, Hotel Management
Thank you so much, appreciate your feedback!
by A verified traveler
Posted 6 Aug 2024 on Hotels
Comment from Hotel Management
12 Aug 2024 by Management, Hotel Management
Dear Ashwill - we appreciate your feedback.
by A verified traveler
Posted 28 Jul 2024 on Hotels
Comment from Hotel Management
12 Aug 2024 by Management, Hotel Management
Many thanks Johan - your feedback's highly valued
by A verified traveler
Posted 22 Jul 2024
everything was great
Comment from Hotel Management
23 Jul 2024 by Team at KB, Hotel Management
Dear James - We are delighted to know you enjoyed your stay with us! We look forward to welcoming you back in the hopefully not too distant future.
