Sandown Lodge Reviews

How unfortunate that Ronel failed to see the humor in the comment about the rugby. Both my husband and I warmly welcomed Ronel and her family on arrival, joking about South Africa being close to beating New Zealand by one point! We settled them into the room, all the while Ronel telling us about her daughter at Stellenbosch University who was moving to Holland to study next year. Ronel had phoned earlier on route to us, insisting that she had specifically booked the suite with an extra bed in it and that her daughter would be coming to stay with them. I clarified that she had not booked the family suite but it was no problem as I would be able to move a single bed into their room for her daughter before they arrived, which I did. Ronel also insisted that she had paid the deposit when she had not, so I had to phone the booking company to confirm that she still needed to pay the full amount. The booking system error regarding breakfast was most unfortunate - Ronel's booking confirmation said breakfast was included and my booking confirmation said breakfast was excluded. I explained tp Ronel at great length that it seemed to be a system error which I immediately addressed with the booking company, apologized for the confusion, and naturally honored their booking by providing a full breakfast on both mornings to them at no additional cost. I have no idea why she would have felt awkward as we chatted at length about how booking systems sometimes get thing wrong and she even said the same thing had happened to her before. We were most surprised by Ronel's review as her partying words were that she now had my contact details and would be back to stay soon!

Thank you for your feedback Moira we really appreciate it and love having you to stay. Keep well and we hope to see you again in the not to distant future.