Ratings based on 516 Verified Reviews
4.1 Room cleanliness
4.2 Service & staff
4.0 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler from Denver, CO
Posted 27 Apr 2020
Unfortunately, a bad experience. Our hotel room was in an unacceptable condition. Various issues including the closet doors, poor AC, drawers coming off, etc, etc. I was told that the hotel was going through remodeling. They offered a refund which they never did after two months of following up with them. Enough said. : (
Comment from Hotel Management
30 Apr 2020 by Customer Care, Hotel Management
Thank you for taking the time to write a review. It saddens us to know that your stay was anything less than pleasing due to the overall condition of the room at that time. While we wish you had a better experience, it is the feedback like this that we learn from and used to improve upon. We work hard to deliver an exceptional guest experience and it's apparent in this case that we fell short during your stay. We hope that you will give us a chance to earn back your trust so that we will have another opportunity to do our best and offer great hotel experience that our guests have grown so fond of.
by A verified traveler
Tru Blu!
Posted 26 Mar 2020 on Hotels Top notch service all around- front desk, restaurant and house keeping. Employees had team chemistry and it showed. A lot of the reviews which refer to the facilities being dated are unfairly harsh. The hotel is as good as they get in say Europe and has an excelent location close to the beach front and V&A.
by A verified traveler
Posted 23 Mar 2020
Location is very good, however the rooms would require a lot of TLC!!! Pool area very dirty because of birds nesting on hotel roof near the pool.
by A verified traveler
Posted 23 Mar 2020 on Wotif
Comment from Hotel Management
24 Mar 2020 by Danielle , Hotel Management
THANK YOU
by A verified traveler
Posted 20 Mar 2020
Comment from Hotel Management
23 Mar 2020 by Danielle Van Rensburg, Hotel Management
Thank you! We look forward to having to back in the future
by A verified traveler from Singapore
Posted 16 Mar 2020
House keeping is very lacking in standards! Didn’t clean my room properly leaving used cup on the table, not replacing new bath gel, removing our toothbrushes from the glass leaving them on the vanity top and lastly my nightmare..removing my face wash packet! The hotel manager in charge helped finally bringing me a replacement but it took more than an hour to sort I’m out as there was no housekeeping manager on duty! Having to check on at 5am didn’t help matter and I needed to have an early night!! I was totally aghast by the rubbish Housekeeping standard of service!!
Comment from Hotel Management
16 Mar 2020 by Danielle , Hotel Management
Dear Valued Client, thank you for taking the time to write a review. It goes without saying that we value your feedback and thank you for the opportunity to enhance our service experience. Yours Sincerely Radisson Blu Le Vendome
by A verified traveler
Posted 15 Mar 2020 on Hotels
Comment from Hotel Management
16 Mar 2020 by Danielle, Hotel Management
THANK YOU
by A verified traveler
Not bad, but could've been better.
Posted 13 Mar 2020 on HotelsWe stayed at Radisson Blu Le Vendrome for our trip down for the Cape Town Cycle Tour. The location was perfect. Unfortunately everything else at the hotel seemed less than perfect.
The hotel is old and shows with wall paper peeling in areas. The aircon works at first but then decides to blow at any temperature it decides on. My wife and I were bitten badly by ticks. We did ask for clean sheets on the bed, but continued to get bites each night we slept.
The morning breakfast spread was great. Service was even better in the breakfast area, with very attentive service staff.
Room service was very slow. The food and drinks that arrived were great, no issues - just a timely process to get room service delivered.
Overall it wasn't bad, but could definitely have been better for a premium hotel.
Comment from Hotel Management
16 Mar 2020 by Danielle , Hotel Management
Dear Valued Client, thank you for taking the time to write a review. It goes without saying that we value your feedback and thank you for the opportunity to enhance our service experience. Radisson Blu Le Vendome is an old and established hotel, and we are renovating the rooms and hope to be complete by the end of 2020. Yours SIncerely Radisson Blu Le Vendome
by A verified traveler
A sleep not to be forgotten
Posted 10 Mar 2020 on HotelsHad too sleep in a so called king size bed which was just two beds pushed together leaving an uncomfortable space.
Comment from Hotel Management
12 Mar 2020 by Danielle Van Rensburg, Hotel Management
Thank you for your feedback. We will be addressing your concerns.
by A verified traveler
Posted 9 Mar 2020 on Hotels
