Ratings based on 274 Verified Reviews
4.2 Room cleanliness
4.3 Service & staff
4.0 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler from Frisco
Posted 10 Dec 2024
The staff was friendly and helpful.
Comment from Hotel Management
11 Dec 2024 by Joanne Duffin, Hotel Management
Thank you so much for your feedback Yanping. I am glad you have an enjoyable stay with us.Kind regards,Joanne DuffinGeneral Manager
by A verified traveler
Posted 25 Nov 2024
Great experience
Comment from Hotel Management
27 Nov 2024 by Joanne Duffin, Hotel Management
Dear Hamilton,So glad to hear you had a great stay. We hope to welcome you back in the near future and appreciate your feedback.Kind regards,Joanne DuffinGeneral Manager
by A verified traveler
Posted 3 Nov 2024
Very courteous and welcoming staff. Convenient location near the promenade. Convenient and comfortable room.
Comment from Hotel Management
8 Nov 2024 by Joanne Duffin, Hotel Management
Dear Kenneth,Lovely to hear you had a wonderful stay and enjoyed the location of the hotel. We appreciate your feedback and hope to welcome you back again in the future.Kind regards,Joanne DuffinGeneral Manager
by A verified traveler from Harare
Posted 6 Oct 2024
We had an issue with the WiFi not connecting but once we reported issue it was sorted out in less than 10 mins. Very friendly staff.
Comment from Hotel Management
8 Oct 2024 by Joanne Duffin, Hotel Management
Dear ErickThank you for your feedback. Always good to hear when staff resolve issues efficiently. So glad you had a good stay with us and hope to welcome you back in the future.Kind regardsJoanne DuffinGeneral Manager
by A verified traveler
Posted 29 Aug 2024
-
Comment from Hotel Management
30 Aug 2024 by Joanne Duffin, Hotel Management
Dear Maximillian,Thank you for the great rating. So glad to hear you had an excellent stay and experience at Premier Hotel Cape Town. We hope to see you again soon.Kind regards,Joanne Duffin,General Manager
by A verified traveler
Posted 20 Aug 2024
Mostly, I liked all the staff, they were very helpful and courteous.
What I did not like was the limited TV viewing options. Example, SkyNews was the only international news. Please consider adding CNN and BBC as well as CNBC for business news.
Comment from Hotel Management
22 Aug 2024 by Joanne Duffin, Hotel Management
Dear Joseph,Thank you for your comments and feedback. Always great to know and hear when the staff have made an impression. It is good to know they have been helpful and courteous.We hope to see you again soon.Kind regardsJoanne DuffinGeneral Manager
by A verified traveler
Posted 10 Jul 2024 on Hotels
Comment from Hotel Management
10 Jul 2024 by Joanne Duffin, Hotel Management
Dear Sean,Thank you for rating your recent stay with us. I am happy to hear you had a great stay and look forward to welcoming you back again in the future.Kind regards,Joanne DuffinGeneral Manager
by A verified traveler
Posted 26 Jun 2024 on Hotels
Comment from Hotel Management
19 Jul 2024 by Joanne Duffin, Hotel Management
Thank you for the great score. So glad you had a superb stay with us.Kind regardsJoanne DuffinGeneral Manager
by A verified traveler
Posted 29 May 2024
The room does not have a fridge. I was told I have to upgrade for that. It is asuch a beautiful place and area not to have a fridge in the room does not make sense
Comment from Hotel Management
30 May 2024 by Joanne Duffin, Hotel Management
Dear Dorethea,Thank you for your rating and comments. So glad to hear you enjoyed the beautiful scenery. Unfortunately our standard rooms do not have a mini fridge in the room. These are only available in our deluxe and larger room categories Thank you for the suggestion.Kind regards,Joanne DuffinGeneral Manager
by A verified traveler
Posted 29 May 2024 on Hotels
Comment from Hotel Management
29 May 2024 by Joanne Duffin, Hotel Management
Thank you for your feedback Manfred. Wonderful to know you had a good stay with us. We hope to welcome you back again soon.Kind regards,Joanne DuffinGeneral Manager
