Ratings based on 13 Verified Reviews
4.1 Room cleanliness
4.0 Service & staff
3.7 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 Mar 2024
Staff were extremely friendly and helpful! There is valet service if you need to park your car.
Situated in the CBD, easy to walk around from there, next to the Company’s Garden.
Comment from Hotel Management
26 Mar 2024 by Old Bank Hotel, Hotel Management
Dear Ashleigh. Thank you so much for taking the time to provide us with your valuable feedback. We're overjoyed to know that you had an overall fantastic experience at Old Bank Hotel! It's great to hear that our valet service and secured parking added to your stay and that you enjoyed exploring the heart of Cape Town. Your kind words regarding our friendly and attentive staff truly mean a lot. We'll be sure to pass along your compliments to our team. We hope to welcome you back soon. Kind regards
by A verified traveler
Posted 29 Feb 2024
Very well-maintained property with a courteous, professional staff
Comment from Hotel Management
1 Mar 2024 by Old Bank Hotel, Hotel Management
Hi Damon. Thank you very much for your recent visit to our property and for taking the time to share your experience with us.We're delighted to hear that you found our property well-maintained and that you appreciated our staff's friendly and attentive service. Providing exceptional service and maintaining high standards of cleanliness are always our top priorities, and it's truly rewarding to receive such positive feedback.Your kind words mean a lot to us, and we'll be sure to share your compliments with our team. We look forward to the opportunity to welcome you back in the future and to continue exceeding your expectations.Warm regards,
by A verified traveler
Posted 28 Feb 2024
A very well-maintained property. Rooms are simple yet exquisite. Staff is cordial, professional and prompt
Comment from Hotel Management
28 Feb 2024 by Old Bank Hotel, Hotel Management
Hi Damon. Thank you so much for taking the time to provide us with your valuable feedback on your recent stay with us. It's fantastic to know that you enjoyed your stay with us in the heart of Cape Town. Providing a welcoming and comfortable environment is a top priority and we're delighted to know that we met your expectations in this area. Your kind words regarding our staff's exceptional service truly warm our hearts and we'll be sure to pass along your compliments. We hope to welcome you back soon.Warm regards,
by A verified traveler
Posted 6 Feb 2024
Comment from Hotel Management
9 Feb 2024 by Old Bank Hotel, Hotel Management
Thank you very much, Corrin. :)
by A verified traveler
A relaxing weekend
Posted 30 Jan 2024 on HotelsReally beautiful hotel, great deal and great comfort. Near everything. Doormen and guard and reception staff were super nice. Hotel has everything you need.
That ironing board was a bit dangerous so maybe get a new one ( fell twice while ironing but thats what you get for ironing on vacation :) ). Really just a hidden Gem in my opinion. If you're visiting the CBD areas , and want a bit of the nightlife... this is really up there in terms of value for service. Loved it :D. I spent most of the weekend out but it was relaxing stay for when i was there.Thanks for the stay
Comment from Hotel Management
30 Jan 2024 by Old Bank Hotel, Hotel Management
Hi Mark. Thank you for sharing your wonderful experience with us! We're thrilled to hear that you found our central location perfect for exploring Cape Town's vibrant nightlife.Offering great comfort and excellent value for service is a priority and we're delighted to know that we met your expectations in this regard. We truly appreciate your kind words regarding our staff's friendliness. Our team takes great pride in providing exceptional service and it's fantastic to know that their efforts contributed to making your stay enjoyable.We appreciate your feedback about the ironing board, and we'll promptly address this concern to ensure the safety and comfort of our guests.We look forward to welcoming you back for another relaxing and enjoyable stay.Warm regards,
by A verified traveler
Posted 27 Jan 2024 on Hotels
Comment from Hotel Management
30 Jan 2024 by Old Bank Hotel, Hotel Management
Hi Izak. Thank you for taking the time to share your feedback. We sincerely apologise for any disappointment you experienced during your stay. It's disheartening to hear that we did not meet your expectations.To better understand your specific concerns and address them appropriately, could you please provide us with more details about the issues you encountered? Your feedback is crucial to our ongoing efforts to improve and ensure a positive experience for all our guests.We value your input, and we are committed to making things right. If there's anything specific you'd like to discuss or if there are ways we can address your concerns, please feel free to reach out to our team directly.We appreciate your feedback and hope for the opportunity to regain your trust in the future.Warm regards,
by A verified traveler
Posted 8 Jan 2024 on Hotels
Comment from Hotel Management
19 Jan 2024 by Old Bank Hotel, Hotel Management
Thank you very much. :)
by A verified traveler
Posted 10 Oct 2022 on Ebookers
Stayed 20 minutes and left. Bad customer service. Broken amenities. No WiFi. No support from Desk
Comment from Hotel Management
12 Oct 2022 by Shavonne Coetzer - General Manager, Hotel Management
Dear Bilal, Thank you for taking the time to provide your feedback, thus assisting us in continually improving our standards. I would like to take this opportunity to apologise for the disappointment you experienced due to the poor internet connection, quality of the amenities and service received. I would like to assure you that this is not our normal standard. All guests are very important to us and everything possible is done by the hotel team to ensure that all of our guests feel as special and valued as they are. I appreciate your bringing the shortcomings and problems you experienced to my attention and the constructive way in which this was done. I can assure you that your comments have been taken to heart and addressed with the people concerned, and that corrective action is being taken.We continually strive to deliver excellent guest service and ongoing training will be done with all of our staff to address these matters. I do hope you will have a future opportunity to return to enjoy the hospitality that Old Bank Hotel is usually proud to offer. Yours in service,Shavonne CoetzerGeneral Manager
by A verified traveler
Posted 11 Feb 2024 on Hotels
Comment from Hotel Management
12 Feb 2024 by Old Bank Hotel, Hotel Management
Hi Felix. Thank you for sharing your rating with us. We're sorry to hear that your experience fell short of expectations, and we appreciate you taking the time to provide us with feedback.Your rating of 6/10 indicates that there were areas where we could have improved, and we would value the opportunity to understand more about your experience. If you have any specific feedback or concerns you'd like to share, please don't hesitate to reach out to us directly. Your insights will help us identify areas for improvement and ensure that we continue to provide excellent service to our guests.Thank you again for your feedback, and we hope to have the opportunity to better serve you in the future.Warm regards,
by A verified traveler
Posted 29 Jan 2024
Sehr schöne Unterkunft und extrem freundliche Mitarbeiter
Comment from Hotel Management
30 Jan 2024 by Old Bank Hotel, Hotel Management
Thank you, Sandra. :)
