Ratings based on 21 Verified Reviews
4.2 Room cleanliness
4.0 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Le Pommier two night stay
Posted 25 Mar 2024 on HotelsThe view is magnificent. The staff were friendly. The rooms were a bit disappointing they could do with an upgrade.
It would have been nice to have a Nespresso machine in the room and not coffee sachets.
by A verified traveler
Posted 29 Dec 2023
by A verified traveler
Posted 21 Dec 2023 on Hotels
by A verified traveler
Posted 2 Jan 2020 on Hotels
Comment from Hotel Management
4 Jan 2020 by Melanie, Hotel Management
Thank you very much for your review.
by A verified traveler
Terrible experience, still waiting for refund.
Posted 1 Nov 2019 on HotelsI attended a wedding on the farm alongside but when I returned at midnight I was locked out of the property and the remote gate opener they provided did not work. This despite my explaining my plans upon checkin. I had to climb over the security gate in my wedding clothes, but could not find any staff anywhere. Eventually retrieved my luggage from my room, climbed back over the gate with my luggage, and drove home to Cape Town at 1 am.
When I phoned to complain the next day, the managers blamed others and eventually promised to refund me, but I’ve heard nothing since.
Comment from Hotel Management
16 Nov 2019 by Melanie, Hotel Management
Good Afternoon Eric
Thank you for your review.
As per email correspondence to you, we once again apologise for this totally unacceptable situation. We have taken serious actions with both our lodge management as well as the security staff member on duty. As to ensure this not to happen ever again.
As communicated, you paid Expedia (3rd party) direct and we have instructed them to refund your money as a matter of urgency.
Once again accept our apology.
by A verified traveler from Cape Town
Posted 1 Sep 2019
Stunning scenery, comfortable bed, cosy dining area (was lovely to have breakfast by the fireplace).
Comment from Hotel Management
10 Sep 2019 by Melanie, Hotel Management
Thank you for taking the time to review your stay. We are very happy that you enjoyed your time with us!
by A verified traveler
Posted 6 Jul 2019 on Hotels
Comment from Hotel Management
10 Jul 2019 by Melanie, Hotel Management
Thank you for the review.
by A verified traveler from Comox B.C.
Posted 8 Mar 2019
Property and staff wonderful. Such a beautiful setting!
Only disappointment?.. We had incorrectly booked the room for the day we were to depart.. but apon check in were assured it would be taken off our credit card and made right. Dispite many attempts to reach the hotel both directly and through Expedia, we have heard nothing. It’s a shame.
Comment from Hotel Management
1 Apr 2019 by Melanie, Hotel Management
Hi there
Kindly contact us so we can amend and refund part of the payment.
by A verified traveler
Disappointing...
Posted 17 Feb 2019 on HotelsDefinitely not a 4 star experience, sadly. In spite of Jacky, the Estate Managertryimg hard to assist, staff were skeletal and runnif their feet. The door to our room didn’t lock and remained that way throughout in spite of them supposedly trying to fix it! The wine Estate was located right by the road. Restaurant Service was very slow and the food quality erratic. Wine was warm ?! Overta disappointing experience and we would not return.
Comment from Hotel Management
28 Mar 2019 by Melanie, Hotel Management
Good afternoon,
We are very disappointed to see your review. We are sad that your experience did not match that of our other guests and we have immediately taken actions to prevent any future occurrence.
by A verified traveler
Family friendly wine estate in heart of Winelands
Posted 19 Dec 2018 on HotelsQuaint wine estate in lovely surroundings. Big room with sofa area. Restaurant was good. We didn’t have time to try but the wine tastings looked very nice too.
Comment from Hotel Management
15 Jan 2019 by Jacky, Hotel Management
Hi Sarah
Glad to hear that you enjoyed your stay at Le Pommier Wine Estate.
Hope to see you again in the not so far distance.
Thank you.
Kind regards
Jacky
