Ratings based on 681 Verified Reviews
4.0 Room cleanliness
4.0 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 22 Dec 2024
The service at reception is terrible- you call them from the room they never pick up - the family suites are extremely small for 4 people and at a cost of over 4000 very expensive- bar staff are very good - did one set of laundry was 1300 for a few items - complete rip off - we do whole bag for 400 in the laundry in the strand - completely over priced- your spa is also completely over priced at nearly 1000 for nails ? It’s 500 in joburg ?
Comment from Hotel Management
23 Dec 2024 by PIETER BUITENDAG - General Manager, Hotel Management
Dear Lloyd - Thank you for visiting the Lagoon Beach Hotel and Spa Cape Town. We appreciate your patronage and feedback. We will work through your comments and see where we can make improvements. We hope you will return to experience the improvements we make! Sincere regards,
by A verified traveler
Posted 29 Nov 2024
The property is old! Needs new furniture. Staff is nice and polite, especially the restaurants. The food was excellent, although choice is limited. The travel desk is money hungry. They want to charge R280 for the same adapter for around R50 in the U.S. And most hotels don’t demand that you buy the adapter, either. They charge a trip for $10.0 US that Uber charged around $7.00 US. In addition, one needs a reservation in advance.
Comment from Hotel Management
2 Dec 2024 by PIETER BUITENDAG - General Manager, Hotel Management
Dear William, THANK YOU for staying with us at the Lagoon Beach Hotel and Spa Cape Town. Your feedback is appreciated. We have over the last 3 years since COVID been investing in our property public areas, we plan to do some work inside our guest bedrooms in 2025, I am confident that this will address your comment about the furniture. I have also addressed your concerns about the travel desk with our operator and we will take the required steps to make improvements where we can. Sincere regards,
by A verified traveler
Posted 17 Nov 2024
Comment from Hotel Management
18 Nov 2024 by PIETER BUITENDAG - General Manager, Hotel Management
Dear Jessica Sofia Barros - THANK YOU for visiting the Lagoon Beach Hotel and Spa Cape Town. I am truly sorry that we have not met or exceeded your expectations. Please reach out to me at the Hotel to share more details - I'd love hear more detailed feedback! Sincere regards,
by A verified traveler
Posted 12 Oct 2024
Property was okay but the AC doesn’t work and you will sweat all night. Despite asking for it to be fixed multiple times. We left early because we could not deal with the heat and humidity in the rooms.
Comment from Hotel Management
14 Oct 2024 by PIETER BUITENDAG - General Manager, Hotel Management
Dear Christopher - I am truly sorry for the experience you had. I will immediately take corrective action. Sincere regards,
by A verified traveler
Posted 24 Sep 2024
Comment from Hotel Management
25 Sep 2024 by PIETER BUITENDAG - General Manager, Hotel Management
Thank you for staying with us at the Lagoon Beach Hotel and Spa - we appreciate your patronage, support and feedback and look forward to the pleasure of your company again soon! Sincere regards,
by A verified traveler
Posted 6 Sep 2024
Beautiful property! Although there was a bit of construction taking place within the hotel, it did not impede my stay in the least. Would highly recommend this hotel.to.anyone traveling to Cape Town
Comment from Hotel Management
10 Sep 2024 by PIETER BUITENDAG - General Manager, Hotel Management
Dear Darmetrias - THANK YOU for visiting the Lagoon Beach Hotel and Spa - we truly appreciate your patronage and support and your positive feedback! We look forward to being of service to you again soon! Sincere regards,
by A verified traveler
Posted 26 Aug 2024
Good
Comment from Hotel Management
27 Aug 2024 by PIETER BUITENDAG - General Manager, Hotel Management
Thank you for you visiting the Lagoon Beach Hotel and Spa Cape Town - we sincerely appreciate your patronage, support and feedback and look forward to being of service to you again in the future! Sincere regards,
by A verified traveler
Posted 26 Aug 2024 on Hotels
Comment from Hotel Management
27 Aug 2024 by PIETER BUITENDAG - General Manager, Hotel Management
Dear Take OFF - THANK YOU for visiting the lagoon Beach Hotel and Spa Cape Town - we sincerely appreciate your support and your feedback and we look forward to having the privilege of your company again soon!. Sincere regards,
by A verified traveler
Amazing
Posted 18 Aug 2024 on HotelsComment from Hotel Management
19 Aug 2024 by PIETER BUITENDAG - General Manager, Hotel Management
Thank you for your patronage and support! We sincerely appreciate your feedback and look forward to being of service to you again in the future! Sincere regards,
by A verified traveler
Posted 14 Aug 2024 on Hotels
Comment from Hotel Management
19 Aug 2024 by PIETER BUITENDAG - General Manager, Hotel Management
Thank you for visiting the Lagoon Beach Hotel and Spa Cape Town - we sincerely appreciate your patronage and your valuable feedback! We look forward to being of service to you again in the near future!
