Ratings based on 674 Verified Reviews
4.0 Room cleanliness
4.0 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 12 Oct 2024
Property was okay but the AC doesn’t work and you will sweat all night. Despite asking for it to be fixed multiple times. We left early because we could not deal with the heat and humidity in the rooms.
Comment from Hotel Management
14 Oct 2024 by PIETER BUITENDAG - General Manager, Hotel Management
Dear Christopher - I am truly sorry for the experience you had. I will immediately take corrective action. Sincere regards,
by A verified traveler
Posted 24 Sep 2024
Comment from Hotel Management
25 Sep 2024 by PIETER BUITENDAG - General Manager, Hotel Management
Thank you for staying with us at the Lagoon Beach Hotel and Spa - we appreciate your patronage, support and feedback and look forward to the pleasure of your company again soon! Sincere regards,
by A verified traveler
Posted 6 Sep 2024
Beautiful property! Although there was a bit of construction taking place within the hotel, it did not impede my stay in the least. Would highly recommend this hotel.to.anyone traveling to Cape Town
Comment from Hotel Management
10 Sep 2024 by PIETER BUITENDAG - General Manager, Hotel Management
Dear Darmetrias - THANK YOU for visiting the Lagoon Beach Hotel and Spa - we truly appreciate your patronage and support and your positive feedback! We look forward to being of service to you again soon! Sincere regards,
by A verified traveler
Posted 26 Aug 2024
Good
Comment from Hotel Management
27 Aug 2024 by PIETER BUITENDAG - General Manager, Hotel Management
Thank you for you visiting the Lagoon Beach Hotel and Spa Cape Town - we sincerely appreciate your patronage, support and feedback and look forward to being of service to you again in the future! Sincere regards,
by A verified traveler
Posted 4 Aug 2024 on Hotels
Comment from Hotel Management
5 Aug 2024 by PIETER BUITENDAG - General Manager, Hotel Management
Dear Henri - THANK YOU for visiting the Lagoon Beach Hotel and Spa Cape Town - we sincerely appreciate your support and feedback and hope to welcome you back soon! Sincere regards,
by A verified traveler
Great location, friendly staff, good breakfast
Posted 24 Jul 2024 on HotelsStaff were very friendly and really helpful. Breakfast was really good and there were lots of different options available.
However, the hotel was quite busy when we checked in, and as a result it was noisy even during late evening as people were walking past our room, etc. There was also construction taking place, which would have been nice to know upfront so as to manage expectations. There were cigarette remnants and a discarded bottle of alcohol on our balcony which was never removed. Bottles of drinking water were provided, but tasted smoky. Overall, it was conveniently located and an average stay.
Comment from Hotel Management
25 Jul 2024 by PIETER BUITENDAG - General Manager, Hotel Management
Dear Sashnee - THANK YOU for visiting the Lagoon Beach Hotel and Spa and for taking the time to share your feedback. I noted your comments about the housekeeping lapses on your balcony and the bottled water provided - I will have those dealt with immediately. Thank you for complimenting our staff and our breakfast. We have taken various steps to inform our customers of the renovations - I'm sorry this did not seem to reach you. We are nearing the end of this construction and once complete it will offer our guests more beautiful views, a more spacious restaurant and a beautiful new bar area from where to enjoy our fabulous views of the Atlantic ocean, Table Mountain and the Cape Town city skyline! We hope to welcome you in future to experience these and other improvements in person! Please travel safely and receive our best regards,
by A verified traveler
Posted 8 Jul 2024
Best place if you are looking for a relaxing stay. Gorgeous property on the ocean and breath taking views of Table Mountain. Staff is very pleasant and accommodating.
Comment from Hotel Management
8 Jul 2024 by PIETER BUITENDAG - General Manager, Hotel Management
Dear Samantha - THANK YOU for your support and patronage and this wonderful and positive feedback! We hope to see you again soon! Sincere regards,
by A verified traveler
Posted 27 Jun 2024
Excellent property. Beautiful location overlooking the ocean. Staff was friendly and helpful. Restaurant excellent.
Comment from Hotel Management
1 Jul 2024 by PIETER BUITENDAG - General Manager, Hotel Management
Dear Charles - thank you for visiting the Lagoon Beach Hotel and Spa Cape Town - we sincerely appreciate your support and positive feedback and cannot wait to welcome you back to the Lagoon Beach Hotel when next you travel to Cape Town! Till then - safe travels and our best regards,
by A verified traveler from Oceanside
Posted 20 Jun 2024
They are in the middle of a remodel, so the days were noisy. No warning about the remodel. Lower pool and one restaurant being overhauled. They did change a poor room initially, but miscommunicated the late check out fee. 250Rand per hour was charged, not total as verbally stated to me the day before. The room was spotless daily and many staff members were wonderful.
Comment from Hotel Management
21 Jun 2024 by PIETER BUITENDAG - General Manager, Hotel Management
Dear Elizabeth - THANK YOU for staying at Lagoon Beach Hotel and Spa - I am truly sorry for any inconvenience the renovations caused you - these are limited to Monday to Fridays 8am to 5pm, times when most of our guests are out of the Hotel on tour. I will investigate the issue with the late check out fee and ensure we clear this up with the staff. Thank you for complimenting our room cleanliness and our friendly staff. We hope to welcome you back in future to enjoy our extended bar and restaurant and and our friendly service! Sincere regards,
by A verified traveler
Posted 19 May 2024
We booked this place for the views of Table Mountain.
Our stay was fantastic! The room had a great view and was very clean and quiet.
The staff were all wonderful!!
Comment from Hotel Management
20 May 2024 by PIETER BUITENDAG - General Manager, Hotel Management
THANK YOU for visiting the Lagoon Beach Hotel and Spa Cape Town - we appreciate your patronage and support and hope to welcome you back soon! Sincere regards,
