Ratings based on 64 Verified Reviews
4.3 Room cleanliness
4.3 Service & staff
4.0 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 27 Jul 2024
Will stay here again!
Comment from Hotel Management
29 Jul 2024 by Author, Hotel Management
Dear Michael Hobbs
Thank you for taking the time to complete the survey about your stay at Riviera Suites. We always appreciate hearing feedback about the experience that we provide, and your comments have been taken to heart.
We are so pleased that you enjoyed your stay with us.
We hope to see you at Riviera Suites again soon!
Kind regards, Riviera Suites
by A verified traveler
Posted 19 Feb 2024
There was no generator which was not advertised on the website so we were without electricity for several hours during loadshedding. The room was lovely and spacious but there was no lift an it was on the first floor which made it difficult for my elderly father to access the room and he actually fell down the stairs as they are quite steep
Comment from Hotel Management
26 Feb 2024 by Sonja, Hotel Management
Dear Britt,Thank you for the review, we do appreciate the feedback. We do understand the frustration regarding the lift and the load shedding. We will be installing inverters in July this year to assist with the impact of load shedding.We do look forward to seeing you soon again.RegardsTeam Riviera
by A verified traveler
Posted 5 Jan 2024 on Hotels
Comment from Hotel Management
9 Jan 2024 by Riviera , Hotel Management
Hi RobertThank you for the great review, we appreciate the feedback. Looking forward to seeing you soon again.Kind Regards,Team Riviera Suites
by A verified traveler
Posted 16 Dec 2023 on Hotels
Great place however no parking was available which is a huge bummer
Comment from Hotel Management
9 Jan 2024 by Riviera , Hotel Management
Hi AshlenThank you for the great review, we appreciate the feedback. Looking forward to seeing you soon again.Kind Regards,Team Riviera Suites
by A verified traveler
Posted 27 Nov 2023
Comment from Hotel Management
9 Jan 2024 by Riviera , Hotel Management
Hi Herve,Thank you for your review, we appreciate the feedback.Kind Regards,Team Riviera Suites
by A verified traveler
Posted 16 Oct 2023 on Hotels
The booking was done and approval sent, but when I arrived at the hotel, they were fully booked and didn’t have space for. They helped and made an arrangement of a client who left without checking out. They then called me the next day to tell me to move again without any communication about this prior and then once again made arrangements, I wasn’t informed breakfast was included so didn’t go as I thought it was a self catering unit. The staff are very friendly that work night shift but are very understaffed. One person needs to do it all. They managed to accommodate me and I’m grateful for that, they need to fix their internal system so things run smoothly.
Comment from Hotel Management
17 Oct 2023 by Sonja, Hotel Management
Dear JaniceThank you for the feedback regarding your recent stay at Riviera Suites. Thank you for bringing the concern regarding the miscommunication with your booking and breakfast. This will be addressed with the relevant Team members to ensure that this does not occur again. Please accept my apology for the inconvenience. We look forward to seeing you again.
by A verified traveler
Posted 17 Aug 2023 on Orbitz
I love my view and the atmosphere. The only problem is the parking otherwise I will be back next year
Comment from Hotel Management
18 Aug 2023 by First Family , Hotel Management
Hey DorothyWe are excited to know that you had an amazing stay. We cannot wait to welcome you back soon :)
by A verified traveler
Good stay!
Posted 18 Jul 2023 on HotelsThe unit was good, but there were issues with the master bathroom (when showering water spewed into entire bathroom). In addition, the elevator was not working when we were there - walk up to fifth floor every time!
Comment from Hotel Management
31 Jul 2023 by First Family , Hotel Management
Hi there StephanieWe are sorry to see that you had challenges during your stay. Hoping that the next visit will be nothing but a perfect 10 out of 10
by A verified traveler
Posted 20 Jun 2023 on Hotels
Comment from Hotel Management
21 Jun 2023 by Riviera , Hotel Management
Thank you Abdullah for choosing Riviera Suites as your holiday accommodation.We hope to have you back with us soon.Kind Regards,Team Riviera Suites
by A verified traveler
Posted 17 Jun 2023 on Hotels
The staff were most helpful. We did not like the idea of the bathroom being open to the bedroom. I feel so strongly about it as to say that whoever has designed has no sense of shame or privacy. Othen than this, our stay was excellent. We hope to return to it.
Comment from Hotel Management
19 Jun 2023 by Shan, Hotel Management
Good day,Thank you for your feedback.We are so glad to hear that you had an enjoyable stay and that you will return again considering the bathroom setup.Thank you.
