Ratings based on 182 Verified Reviews
4.9 Room cleanliness
4.9 Service & staff
4.6 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
by A verified traveler from New York
Posted 9 Sep 2024
Charming boutique hotel in a wonderful Cape Town neighborhood, the Gardens. The owners were extremely helpful suggesting restaurants and making reservations for us. We had an apartment unit with a full kitchen that was well-stocked I highly recommend.
Comment from Hotel Management
10 Sep 2024 by Derwentowners, Hotel Management
Dear Dana,Thanks so much for your lovely feedback -- we're delighted that the apartment suite your needs so well! It's the preferred choice of many of our regular guests for it's space, privacy and independence -- while still offering all the services and facilities of the hotel next door.It was only a pleasure to assist with your Cape Town visit arrangements -- always happy to help our guests maximise their time in our beautiful city!Thanks again for taking the time to share your experience on this platform with other travellers -- we really appreciate it and so do they .Hope to see you both again on a future visit to Cape Town!From the whole team, warm Cape Town greetings,Anahid
by A verified traveler
Posted 28 Aug 2024 on Hotels
Comment from Hotel Management
28 Aug 2024 by Derwentowners, Hotel Management
Thanks for your great feedback, Warren -- hope to see you back again one day!Warm Cape Town greetings from the whole team,Anahid
by A verified traveler
Posted 1 Aug 2024
Fantastic in all aspects! Highly recommended!
Comment from Hotel Management
3 Aug 2024 by Derwentowners, Hotel Management
Many thanks, Daniel -- we really appreciate your great feedback and look forward to seeing you back again on a future visit to Cape Town!Warm greetings from the whole team,Anahid
by A verified traveler
Amazing hotel - the best!
Posted 23 Jul 2024 on HotelsAbsolutely fabulous hotel - incredible service, superb room, great indoor & outdoor spaces and amazing breakfast. Complimentary tea, coffee and cake in the afternoon as well as well stocked honesty bar. I am struggling to think of a better place that we have stayed at around the world - it is the staff in particular that go the extra mile with everything that really differentiates this hotel from others. A truly 6 star experience. Thank you so so much - you are all superstars
Comment from Hotel Management
24 Jul 2024 by Derwentowners, Hotel Management
Dear Justin,Many thanks for your rave review: we're all thrilled that you so enjoyed your stay with us! You've touched on many of the service points that we've conceived over time to refine our guest experience, so it's really gratifying to get such wonderful feedback from such discerning guests . . . It was really a pleasure to host you, but thanks as well for your special recognition of our team: "extra mile" is truly what they're all about.Please do come back and see us again on a future visit to Cape Town!Warm Cape Town greetings from the whole team,Anahid
by A verified traveler
Posted 30 Mar 2024
Comment from Hotel Management
3 Apr 2024 by Derwentowners, Hotel Management
Thanks for your positive feedback, Victoria! We're delighted that you enjoyed your stay--please come back again!From the whole team, warm Cape Town greetings,Anahid
by A verified traveler
Posted 18 Feb 2024
An excellent small boutique hotel. All of the staff we met were helpful and friendly. The rooms were clean and really comfortable. Thoroughly enjoyable stay.
Comment from Hotel Management
19 Feb 2024 by Derwentowners, Hotel Management
Thanks for your lovely feedback, Kevin--you've made everyone's day today . It was such a pleasure hosting you two--such enthusiastic, curious and energetic guests! Hope that we helped make your Cape Town visit special and that you'll be back again soon--the Black Sheep awaits and we promise you an even-better Derwent House next time . . .Sunny greetings to you both from the whole team,Anahid
by A verified traveler
Posted 3 Feb 2024
WOW is how I would describe this property. Every staff member bent over backwards to make us feel at home. This was an experience I can not wait to redo. I will definitely stay here again.
Comment from Hotel Management
4 Feb 2024 by Derwentowners, Hotel Management
Dear Gregory,From the whole team, thank you so much for this great feedback on your recent stay with us! It was such a great pleasure hosting you all and helping to make the most of your time in Cape Town: delighted that we made you feel at home!And looking forward to welcoming you back on a future visit--any time!Warm Cape Town greetings from all of us,Luca
by A verified traveler from Ann Arbor
Posted 11 Jan 2024
Comment from Hotel Management
12 Jan 2024 by Derwentowners, Hotel Management
Thanks for your great rating, Marianne: it was lovely to host you for your stay! We hope to see you back again on a future visit to Cape Town.Warm greetings from the whole team,Anahid
by A verified traveler
Best hotel in Cape Town
Posted 16 Dec 2023 on HotelsFantastic stay. Perfect location. Staff go out of there to make sure that you have the best possible holiday. Very homely welcoming atmosphere make it special.
Comment from Hotel Management
17 Dec 2023 by Derwentowners, Hotel Management
Wow, Ian -- lovely words: so happy to hear that we helped make your Cape Town visit special . . . It was lovely to have you back with us again and we look forward to many more return visits!Warm holiday greetings to you both,Anahid & the Derwent team
by A verified traveler
Posted 29 Nov 2023
The perfect Boutique hotel. It is in a great location, the staff is very friendly and helpful and the decor is perfect for Africa. The rooms are very clean and the included breakfast was perfect. The experience could not have been better. We will return when we next visit Cape Town.
Comment from Hotel Management
17 Dec 2023 by Derwentowners, Hotel Management
Thank you so much, Larry, for this great feedback on your recent stay with us! "Perfect" is what we're always aspiring to -- so it's incredibly motivating for the whole team when we get comments like yours . And personally so pleased that you appreciated our Afro-chic decor . . . As de facto "decorator-in-chief," I have a lot of fun exploring markets and finding local artisans to show off South African creativity.We'll be very much looking forward to your return visit -- and please send us your family and friends meanwhile!Thank you again for this great endorsement. Warm holiday greetings to you both from the whole team,Anahid
