Ratings based on 154 Verified Reviews

3.8 out of 5
75% of guests recommend
3.8 Room cleanliness
4.1 Service & staff
3.8 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
5 out of 5
by A verified traveler

Posted 25 Oct 2024
Nice hotel in the city centre. Friendly staff.
Comment from Hotel Management
4 Nov 2024 by Author, Hotel Management
Dear John Amer, Thank you for taking the time to complete the survey about your stay at The Capetonian. We always appreciate hearing feedback about the experience that we provide, and your comments have been taken to heart. [Address comments here] We hope to see you at The Capetonian again soon! Kind regards, The Capetonian
4 out of 5
by A verified traveler

Posted 30 Jul 2024
The rooms were very spacious and clean
4 out of 5
by A verified traveler

Posted 10 Jul 2024
Great location - very close to CTICC for conferences and the Waterfront for dining, entertainment and shopping options. Their restaurant also had a variety of delicious meal options. Staff were mostly pleasant and helpful. They did have a little roach infestation issue though - not severe- but they should really look into that before it gets out of hand. Despite that, I'd stay again.
4 out of 5
by A verified traveler

This traveler left a rating score only Posted 8 Jun 2024 on Hotels
4 out of 5
by A verified traveler

This traveler left a rating score only Posted 6 Jun 2024 on Hotels
5 out of 5
by A verified traveler

Very big Family Room

Posted 26 Apr 2024 on Hotels
The family room was very big with 2 separate bedrooms- one bathroom por both room ( which needs a renovation asap). Except for the bathroom, we really enjoyed our stay!
5 out of 5
by A verified traveler

Posted 21 Apr 2024
It was excellent
2 out of 5
by A verified traveler

This traveler left a rating score only Posted 16 Apr 2024 on Hotels
4 out of 5
by A verified traveler

Posted 6 Apr 2024
Hotel was nice like colonial style but needs a refurbishment. Staff were friendly an helpful.
2 out of 5
by A verified traveler

Posted 2 Apr 2024 on Hotels
I had to deal with a cockroach which was awful . Guest Relations Msnager was defensive when I brought it to his attention saying that it was not unusual for this with rooms that have a balcony. He also side that other hotels had same problem. I told him to take on board my complaint and to address the problem
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