Ratings based on 532 Verified Reviews

4.5 out of 5
88% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler

Posted 10 Feb 2020 on Hotels
The couch, carpet and chair in the lounge were filthy. The place also smelled like it was standing closed for months. We kept the door open constantly for fresh air. The bathrooms can also do with extractor fans. Coffee machine missing, as well as docking station, but there was a used (dirty) espresso cup on the counter when we arrived. Some towels had holes from old age. Only 2 teaspoons in the drawer, and when you needed a normal glass, you had to get one from the bed- or bathroom. The bar is now closed, and you couldn’t even buy a bottle of water at the hotel. All the staff that we dealt with were very friendly and helpful though.
2 out of 5
by A verified traveler

So disappointed I cried

Posted 3 Jan 2020 on Hotels
Not the room we booked, it was a massive New Years treat for us. Waited ages after check in for an alternative, expected more given that the penthouse we booked was ‘unavailable’ . Not impressed with trying to get us to sign for the alternative rooms with NO explanation. Still waiting to hear back from hotels.com!
Comment from Hotel Management
6 Jan 2020 by Gillian, Hotel Management
Dear John, We are so sorry that we did not meet your expectations and that your experience with us was not what you expected. This is not our standard of service and we appreciate the time taken to provide a review so we can make the improvements we need to. We are notifying all departments and implementing changes needed to ensure that this does not happen again. Warm regards, Gillian
1 out of 5
by A verified traveler

Overpriced with maintenance issues

Posted 21 Dec 2019 on Hotels
Not great. This apartment was over priced. We had to move rooms because there were so many things wrong with it. They were quite happy to move us we looked at 2 rooms which also not in good repair. We finally moved to one which we thought was in good working order, which was not. Air conditioning didn’t work, TV you could not watch, WiFi was shocking. Overall I would not come back again.
Comment from Hotel Management
24 Dec 2019 by Gillian, Hotel Management
Good Afternoon, Thank you for taking the time to share your feedback with us. We are so sorry that you had a negative experience and we would like to assure you that this is not our standard. Your feedback helps us to constantly strive to improve our excellence and our service to you, our guests. We are taking steps to revise the process of room checks to ensure that this does not happen again. Once again, thank you for the valuable feedback that allows us to improve. Warm regards, Gillian
1 out of 5
by A verified traveler

Posted 15 Dec 2019
Good location. Terrible housekeeping: cleaners hung wet towel back onto rack, when we requested for change. For any request from housekeeping, one need to call several times. The only good housekeeper is Natalie.
Comment from Hotel Management
16 Dec 2019 by Linda, Hotel Management
Good Evening Thank you for taking the time to write a review. We take all reviews as critical to how we are measuring up to our standards. We clearly did not do a great job during your stay and this I sincerely apologize this is not our standard. Thank you for letting us know that Natalie did a great job in rectifying the problems you encountered. I do hope that this experience did not put you off your visit to Cape Town and I do hope you will come back and I can assure you that we can get it right. Kind Regards
4 out of 5
by A verified traveler

Posted 13 Dec 2019 on Hotels
Comment from Hotel Management
16 Dec 2019 by Linda, Hotel Management
Greetings from Cape Royale. Thank you for taking the time to review the property. We do hope you will come back and visit us again soon. Kind Regards
3 out of 5
by A verified traveler

Posted 6 Dec 2019
Good location, with good restaurants within walking distance and a nearby supermarket. Amenities in room are never complete. Need to keep calling housekeeping to get what you need, and sometimes have to call many times to remind
Comment from Hotel Management
6 Dec 2019 by Linda, Hotel Management
Greetings from the Cape Royale Luxury Suites. Thank you for taking the time to leave us a review. We value this information as it goes a long way in assisting us with training and to ensure that we do keep improving. We are delighted that you found our location and the fact that there are great restaurants near by. We have discussed with Housekeeping your concerns re the amenities and the inconvenience this caused. I can assure you this is not our standard and for this we apologize for our short comings in our service delivery to you. We do hope this does not deter you from coming to stay with us again in the near future. Kind Regards
5 out of 5
by A verified traveler

Posted 3 Dec 2019 on Hotels
Comment from Hotel Management
3 Dec 2019 by Linda, Hotel Management
Greetings from the Cape Royale Luxury Suites. Thank you for taking the time to write a review for the Cape Royale Luxury Suites and thank you for our WONDERFUL score. Please come and see us again soon. Kind Regards Linda
5 out of 5
by A verified traveler

Posted 8 Oct 2019 on Hotels
Comment from Hotel Management
9 Oct 2019 by Linda, Hotel Management
Thank you for our wonderful Score. We really appreciate it.
5 out of 5
by A verified traveler

EXCEPTIONAL HOTEL

Posted 3 Oct 2019 on Hotels
60 birthday preview was amazing and hotel is Excellent especially Philemon who booked us in will come again and again
Comment from Hotel Management
4 Oct 2019 by Linda, Hotel Management
Greetings from the Cape Royale Luxury Suites. Thank you for taking time to do a marvelous review on our property and we are so delighted that you enjoyed your stay and your birthday. Philemon has a bigger smile than normal when we showed him your review. Thank you again. We definitely hope to see you back soon .! Kind Regards Linda
5 out of 5
by A verified traveler

Posted 28 Sep 2019
Great location and spacious. Near v&a harbour, dining near by.
Comment from Hotel Management
28 Sep 2019 by Linda, Hotel Management
Thank you for taking the time to review our property the Cape Royale Luxury Suites. Thank you for the great score too which we will share with the team. We hope to welcome you back in the not too distant future. Kind Regards Linda