Ratings based on 31 Verified Reviews
5.0 Room cleanliness
4.9 Service & staff
4.9 Room comfort
4.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 27 Jul 2024
Quiet and impressive communication. Would highly recommend. Bed a tad hard, but then that is a personal preference. Do not hesitate to book.
by A verified traveler from Aberdeen
Posted 31 Dec 2023
Property was nice, clean and accessible.
They asked us if OK not to service the room due to lack of resources, which was fine and accepted.
We unfortunately lost the keys for one of the rooms, it must have fallen out of my pocket after parking and walking to a restaurant. The owner freaked out about that, we accepted responsibility and apologised. We understand that security is a great concern in this area and accepted compensation needed to replace locks, a remote and keys. The rules for the property states R200.00 should keys not be returned, they should probably update that to R2,000.00, as we paid around R1,800. We accept responsibility, it was our bad, but it could probably have been handled a bit better.
Great place to stay, just don't lose your keys.
Comment from Hotel Management
3 Jan 2024 by Corrie, Hotel Management
7 Ackermann Place, pride ourselves in our very clean rooms and friendly staff. We do not have a lack of cleaning resources. We asked our guests if we could give our hard working staff a well deserved 1 day break over Christmas and guests were very accommodating regarding this. We would have made alternative arrangements if guests required us to do so. This was well communicated to the guests via email a few days before arrival and also on check in.Safety of our guests is a big priority to us. 7 Ackermann Place is in a very safe, quiet neighbourhood. We have never had any security issues. The guest did not just lose their room key, but also the security gate key, the remote for the electric gate, the front door key. Guests, losing their keys requires lock changing and key replacements and our electric gate remotes to be recalibrated. The keys lost needed to be replaced for all our guests and not just their 1 room. This was a situation out of our control and we handled the issue professionally and urgently. We were very accommodating, assisting the guest after hours, arranging key replacements, obtaining quotes and making sure none of our guests were inconvenienced due to this situation. A poor review, due to circumstances out of our control, seems very unfair.
by A verified traveler
Posted 6 Apr 2023 on Hotels
Comment from Hotel Management
6 Apr 2023 by Lettie, Hotel Management
Thank youHope to accommodate you again
by A verified traveler
Posted 9 Mar 2023 on Hotels
Comment from Hotel Management
6 Apr 2023 by lettie, Hotel Management
Thank youHope to accommodate you again.
by A verified traveler
Great experience
Posted 22 Mar 2021 on HotelsGood experience. Room was neat and clean, the property was located centrally and the host was friendly and welcoming.
by A verified traveler
Just lovely.
Posted 4 Jul 2020 on HotelsLovely pool and the room wa a comfortable with my own little seating area for my morning coffee. Very friendly hosts and super helpful and informative. Very close to the town centre and walkable.
by A verified traveler
Excellent conditions, very clean and comfortable
Posted 22 May 2020 on HotelsThe place was excellent, neat, clean, quiet and very comfortable.
Comment from Hotel Management
26 May 2020 by Lettie, Hotel Management
Dear Madie
Thank you for your feedback. We would love to host you in future. Please stay safe.
Regards
Lettie
by A verified traveler
Posted 2 Jan 2020
Comment from Hotel Management
4 Feb 2020 by Lettie, Hotel Management
Thank you very much. We hope to host you again.
Kind regards
lettie
by A verified traveler
Nothing special but value for money
Posted 5 Jan 2019 on HotelsGood place to stay there for one or two nights. Nothing special but value for money.
Comment from Hotel Management
9 Jan 2019 by Lettie, Hotel Management
Dear Joseph
Thank you for your feedback.
Enjoy the res of your holiday
Kind regards
by A verified traveler
Great place to stay on Stellenbosch!
Posted 16 Dec 2018 on HotelsThis guesthouse was an amazing surprise on our Garden Route car trip.
Very comfortable, clean, close to restaurants area - a short walk, less than 10min - and just 2min walking from the supermarket where you can buy your breakfast.
The services are also great, with full laundry stuff, private parking and a good pool area.
And of course the host - she was so nice and helpful! :-)
Comment from Hotel Management
19 Dec 2018 by Lettie, Hotel Management
Dear Lucas
Thank you for your great responds. We would love to host you again.
Kind regards
Lettie
