Ratings based on 79 Verified Reviews
3.6 Room cleanliness
3.6 Service & staff
3.7 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 18 Jun 2024 on Hotels
Comment from Hotel Management
18 Jun 2024 by GM, Hotel Management
Thank you for taking the time to rate us much appreciated. We look forward to welcoming you back.
by A verified traveler
Posted 25 Mar 2024 on Hotels
Comment from Hotel Management
25 Mar 2024 by GM, Hotel Management
Thank you for taking the time to review your recent stay. We are thrilled that you enjoyed your stay with us. We look forward to welcoming you back to Garden Court Nelson Mandela Boulevard in the near future.
by A verified traveler
Posted 6 Jan 2024
Central location close to town
Comment from Hotel Management
10 Jan 2024 by GM, Hotel Management
Thank you for taking the time to rate us 5* much appreciated. We look forward to welcoming back soon.
by A verified traveler
Posted 4 Jan 2024 on Orbitz
Comment from Hotel Management
10 Jan 2024 by GM, Hotel Management
Thank you for taking the time to rate us 5* much appreciated. We look forward to welcoming back soon.
by A verified traveler
Posted 1 Jan 2024 on Hotels
Comment from Hotel Management
8 Jan 2024 by GM, Hotel Management
Thank you for taking the time to rate us much appreciated. We look forward to welcoming you back.
by A verified traveler
Posted 27 Dec 2023 on Hotels
Comment from Hotel Management
2 Jan 2024 by GM, Hotel Management
Thank you for taking the time to complete a review. We noticed that you gave a low rating for your visit or stay at Garden Court Nelson Mandela Boulevard. Please could we request some feedback as this is valuable to us as we need to see the service from our guest point of view, as we strive to meet our guest’s expectations. Please send additional feedback us.
by A verified traveler
Eccellence
Posted 4 Dec 2023 on HotelsFantastic
Comment from Hotel Management
5 Dec 2023 by GM, Hotel Management
Thank you for your positive feedback, we are delighted you had great stay with us and look forward to welcoming you back.
by A verified traveler
Posted 3 Nov 2023 on Hotels
Comment from Hotel Management
6 Nov 2023 by GM, Hotel Management
Thank you for taking the time to rate us much appreciated.
by A verified traveler
Posted 29 Oct 2023 on Hotels
Hotel is very tired and condition isn’t great but staff are extremely helpful and eager to please
Comment from Hotel Management
31 Oct 2023 by General Manager, Hotel Management
Thank you for taking the time to review your stay, and for you bringing to our attention your concerns with a few points that you experienced during your stay at the Garden Court Nelson Mandela Boulevard. In response Southern Sun has a 5 year plan which includes various refurbishment we are in the plan, however no dates have been confirmed. Please accept our sincere apology and I will be addressing all the points that you raised and assure you that this is not our usual standard. We appreciate this feedback, as we need to see the service from our guest point of view, as we strive to meet our guest’s expectations. We look forward to welcoming you back to Garden Court Nelson Mandela Boulevard in the future.
by A verified traveler
Posted 15 Sep 2023 on Hotels
Hotel was clean but needs some upgrades .
Comment from Hotel Management
28 Sep 2023 by GM, Hotel Management
Thank you for taking the time to review your stay, and for you bringing to our attention your concerns with a few points that you experienced during your stay at the Garden Court Nelson Mandela Boulevard. In response Southern Sun has a 5 year plan which includes various refurbishment we are in the plan, however no dates have been confirmed. We appreciate this feedback, as we need to see the service from our guest point of view, as we strive to meet our guest’s expectations. We look forward to welcoming you back to Garden Court Nelson Mandela Boulevard in the future.
