Ratings based on 476 Verified Reviews
4.7 Room cleanliness
4.6 Service & staff
4.7 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 29 Nov 2024
Exceptional customer service- they truly made our stay so incredible. Not to mention the stunning views!
by A verified traveler
Posted 26 Nov 2024
Staff were extremely attentive, even stopping our cab at the front gate to bring us something via motorbike we’d left in the room following check out. The resort is beautifully designed and allows full relaxation and seclusion.
Comment from Hotel Management
27 Nov 2024 by Sri panwa Team, Hotel Management
Dear Khun Olivia,Thank you so much for your kind words and for sharing your experience with us! We are thrilled to hear that our team’s attentiveness made such a positive impression, especially by ensuring you received your forgotten item promptly. It’s always our pleasure to go above and beyond to assist our guests.We are also delighted to know you enjoyed the resort’s design and the relaxing, secluded atmosphere we strive to provide. Your appreciation means the world to us, and it motivates our team to continue delivering memorable experiences for all our guests.We hope to have the pleasure of welcoming you back to Sri panwa Phuket in the near future for another relaxing and enjoyable stay.Warm regards,Sri panwa Phuket Team.
by A verified traveler
Posted 21 Nov 2024
Comment from Hotel Management
23 Nov 2024 by Sri panwa Team, Hotel Management
Dear Khun Desmund,Thank you for taking the time to share your feedback. We truly value your opinion, as it helps us identify areas where we can improve.We’re sorry to hear that your experience did not fully meet your expectations. If there’s anything specific you’d like to share about what could have made your stay more enjoyable, we’d greatly appreciate the opportunity to learn from your insights.Your comfort and satisfaction are very important to us, and we hope to have the chance to welcome you back for a better experience in the future.Kind regards,Sri panwa Phuket Team.
by A verified traveler
Posted 20 Nov 2024
Room and view was amazing. The hotel had amazing restaurants and facilities all with incredible views of the ocean. The staff were all very kind, respectful, and professional
by A verified traveler
Posted 17 Nov 2024
by A verified traveler
Posted 31 Oct 2024
Comment from Hotel Management
1 Nov 2024 by Sri panwa Team, Hotel Management
Dear Khun Anlie,Thank you very much for taking the time to share your experience and for awarding us a perfect 5/5 rating. We are delighted to hear that you enjoyed your stay and that our services met your expectations.Your kind words inspire us to continue providing exceptional experiences for our guests. Should your travels bring you back to the area, we would be thrilled to welcome you again.Warmest regards,Sri panwa Phuket Team.
by A verified traveler from Riyadh
Posted 29 Oct 2024
They received us well and let us into our room exactly on time, the hotel stay was exceptional and wonderful, during the stay and until check out of the hotel I had these comments:
* There is no cooperation in the possibility of getting an early check-in and they are annoyingly strict with the check-in and check-out policy.
* The food options for breakfast are limited and I hope they will be improved in the future.
* When ordering coffee or eggs during breakfast, you have to wait for about half an hour, and you cannot take the coffee yourself and it is a negative point and I hope it will be improved.
* When checking out at the reception they have an employee named (DEW) she was very rude and refused to serve me herself and did not provide me with the correct information about the subsequent procedures after check-out and did not provide me with a transfer service to the airport even though I had told them that I wanted to get this service upon check-in, all the advantages in this resort have become bad after dealing with this employee, I have never seen such rudeness before.
The overall resort rating is low due to the (DEW) employee’s behavior.
Comment from Hotel Management
29 Oct 2024 by Sri panwa Team, Hotel Management
Dear Khun Saud AlWazzan,Thank you for taking the time to share your experience with us. We are delighted to hear that you enjoyed your stay overall, but we are truly sorry to learn that certain aspects did not meet your expectations.Regarding our check-in and check-out policies, we understand the importance of flexibility for our guests, and we will consider your feedback to explore possible improvements. We also appreciate your comments on the breakfast options and the time it took to serve coffee and eggs. Your feedback is invaluable in helping us enhance both our menu variety and service efficiency, and we will be working closely with our team to make these improvements.We regret that your experience at check-out did not reflect the warm and attentive service we strive to provide. Please rest assured that we are addressing this matter internally to ensure our guests always receive the courteous and professional service they deserve.Thank you again for your feedback. We value your input as it helps us continue to elevate our guest experience, and we hope to have the opportunity to welcome you back and provide an improved experience in the future.Warm regards,Sri panwa Phuket Team.
by A verified traveler from Williamstown
Posted 20 Sep 2024
If you need quiet and just want to spend time with your spouse sir panwa is the place for you but if you looking for the party lifestyle this isn't the place for you. My wife and I enjoyed our stay but everything on the resort closes at 8pm. Also the resort is 30mins for everything and it cheaper taken cap we download the bolt app for cheap cap ride.
Comment from Hotel Management
24 Sep 2024 by Sri panwa Team, Hotel Management
Dear Emmanuel,Thank you for taking the time to share your feedback about your recent stay at Sri panwa. We are delighted to hear that you and your spouse enjoyed your time with us and appreciated the tranquility our resort offers.We acknowledge your comments regarding the early closing times and the distance from other attractions. We strive to provide a peaceful and relaxing environment for our guests, but we understand that preferences vary, and your input is invaluable to us as we work to enhance our services.Thank you also for mentioning the convenience of using the Bolt app for transportation. We will continue to provide recommendations to help our guests have a smooth and enjoyable experience.We truly appreciate your stay and hope to welcome you both back in the future. Please feel free to reach out if there is anything else we can assist you with.Warm regards,Sri panwa Phuket.
by A verified traveler
Posted 10 Sep 2024
Comment from Hotel Management
11 Sep 2024 by Sri panwa Team, Hotel Management
Dear Khun Ayman,Thank you so much for taking the time to share your feedback and for rating our hotel with a perfect 5/5 score. We are thrilled to hear that you enjoyed your stay with us!Providing excellent service is our top priority, and it’s wonderful to know that we met your expectations. If there’s anything more we can do for you in the future, please don’t hesitate to reach out.We look forward to welcoming you back soon!Best regards,Sri panwa Phuket Team
by A verified traveler
Posted 23 Aug 2024
always relaxing, great service and beautiful location to recharge in.
Comment from Hotel Management
24 Aug 2024 by Sri panwa Team, Hotel Management
Dear Khun Jason,Thank you for your kind words! We're delighted to hear that you had a relaxing experience with us and enjoyed our service and location. Your feedback truly means a lot to us.We look forward to welcoming you back soon!Best regards,Sri panwa Phuket Team.
