Ratings based on 303 Verified Reviews
4.4 Room cleanliness
4.2 Service & staff
4.5 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 Jan 2025
Beautiful property, walk along the private beach, clean room, accommodating staff, excellent breakfast buffet
by A verified traveler
Posted 6 Jan 2025
Great hotel for a luxurious stay. The private beach and numerous dining options made this a very relaxing and wonderful trip. Staff were helpful and kind. Room was spacious and well appointed.
Comment from Hotel Management
9 Jan 2025 by The Managemen, Cape Panwa Hotel Phuket , Hotel Management
Dear Kevin,Thank you for your kind words! We’re thrilled you enjoyed your stay, private beach, dining options, and our service. We hope to welcome you back soon for another relaxing experience.Sincerely yours,
by A verified traveler
Posted 21 Nov 2024
Absolutely lovely!
Comment from Hotel Management
22 Nov 2024 by Cape Panwa, Hotel Management
We do appreciate your kindness. Once again, we want to say thank you.
by A verified traveler
Posted 14 Oct 2024
Everything was great except the shuttle driver, he was so rude and showed inappropriate behavior, I was about to shout at him the way he treated and my wife. We were walking to the shuttle stop he horned at us, rudely gave a gesture to get on the car and abused us in local language. Ruined our whole wonderful stay at hotel
Comment from Hotel Management
15 Oct 2024 by Cape Panwa, Hotel Management
We do appreciate your kindness. Once again, we kindly to say thank you.
by A verified traveler
Posted 19 Jul 2024
The property and location were beautiful. The distance from even the local shops was inconvenient, and getting to the town centre quite expensive. Considering these factors, having the main bar closed for 2 days each week as the restaurants were, on rotation, it would be a good relax for adults but could be a bit difficult with kids
Comment from Hotel Management
19 Jul 2024 by Cape Panwa, Hotel Management
We do appreciate your kindness. Once again, we kindly to say thank you.
by A verified traveler
Posted 17 Jun 2024
Overall great quiet place to stay
Comment from Hotel Management
17 Jun 2024 by Cape Panwa, Hotel Management
We do appreciate your kindness. Once again, we want to say thank you.
by A verified traveler
Posted 4 Jun 2024
Lovely hotel with great beach.
Comment from Hotel Management
4 Jun 2024 by Cape Panwa, Hotel Management
We do appreciate your kindness. Once again, we want to say thank you.
by A verified traveler
Posted 13 May 2024
Comment from Hotel Management
15 May 2024 by Cape Panwa, Hotel Management
We do appreciate your kindness. Once again, we kindly to say thank you.
by A verified traveler
Posted 6 May 2024
Positives
The lobby area is beautiful, rooms are a decent size with a huge comfy bed.
The hotel grounds are lovely & tropical.
The swimming pool is a good size, clean and was never too busy during my stay.
The beach is nice but it’s not like the images you see online.
The hotel staff are nice & approachable, especially the ladies at the front desk.
Good variety of breakfast options.
Frequent free shuttle service to Cape Kantary (sister hotel) & its nearby amenities/ restaurants.
Negatives
It’s not a 5-star luxury resort (perhaps it was when it first opened).
The rooms (& bathrooms) are dated.
The rooms are somewhat clean/ could be cleaner.
Unwanted room guests; on two consecutive days I had a gecko/ lizard lurking in the fridge cupboard.
Hats off to housekeeping who managed to find and catch the gecko/ lizard on both occasions.
I understand that it’s a tropical destination, (& it’s not my first time in a tropical location), but it’s not great that this happened twice within my first 4 nights at Cape Panwa Hotel.
I reached out to Cape Panwa Hotel more formally on the above but I haven’t received a response (and I since checked out).
Unable to accommodate an earlier check-in (I wasn’t the only guest to experience this).
Activities lack authenticity; e.g batik painting.
What guests actually do is ‘colour in’ a pre-batik drawn design using the paints provided. That’s all there was to it.
Comment from Hotel Management
15 May 2024 by Cape Panwa, Hotel Management
We do appreciate your kindness. Once again, we kindly to say thank you.
by A verified traveler
Posted 19 Apr 2024 on Hotels
Comment from Hotel Management
20 Apr 2024 by Cape Panwa, Hotel Management
I do appreciate your kindness. Once again, we want to say thank you.
