Ratings based on 25 Verified Reviews
3.8 Room cleanliness
4.0 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by J N
Posted 6 Dec 2017 on Hotels
we had a fabulous holiday - this place represents a great deal .... staff super friendly & helpful, great location!
Comment from Hotel Management
12 Dec 2017
Many thanks for your heartfelt review and warm recommendation. We look forward to hosting you again, Marion
Recommended
for Everyoneby A verified traveler from South Africa
Beautiful apartments in an excellent location
Posted 2 Jan 2017
Pros: The apartment was beautiful and really very furnished.
Cons: Maintenance can improve
Location: The apartment was really well located, close to Grand Baie and all necessary amenities. I would however recommend that you hire a car to get around.
We had a wonderful stay at Cape Bay recently. The apartment was beautiful and really well furnished. Challenges experienced with the air conditioner, but these were quickly resolved. Wendy was fantastic and was available for any requests. Cleaning and security staff were great. The residence pool area was fantastic.
Comment from Hotel Management
5 Feb 2017 by Wendy, Hotel Management
Many thanks Navisha for taking the time to share your feedback with other travellers. Hoping to seeing you again soon,
Best regards, Wendy
Recommended
for Everyoneby A verified traveler from Madagascar
Great value compared to hotels
Posted 5 Sep 2016Grand Baie 5 km away. Apartment is right across street from beach park. Grand Baie is nice, but dining out was a disappointment. Thought culinary experience would be higher quality. Had some above average meals; one particularly bad one at La Jonque, reputed to be one of the area's best Chinese restaurants. Ordered 4 dishes, none were even marginally average. If you like to cook, best meals may be at home where kitchen is nicely equipped. Beaches are incredible to walk - sand, volcanic rock, grass paths.
Comment from Hotel Management
25 Oct 2016 by Wendy, Operations Manager, Hotel Management
Dear Mike,
We are happy that you enjoyed your stay with us.
As regards restaurants, our team is always happy to recommend a few options. We also propose to deliver traditional meals at the apartment for those who prefer to choose the best of both worlds!
With best regards, Wendy
by Michel from Saint Denis
Vacances à Bain Boeuf
Posted 12 Aug 2015 on Hotelswe have spent 2 weeks in a 2bedroom apartment with our 5year old grandchild. It was a great stay eventhough the apartment was so dark inside that you need to keep the light switched on all day long.The beach across the street was closed (works on) so he had to drive to an other one. The staff was really nice and we have appreciated everyone.
Comment from Hotel Management
17 Oct 2015 by Marion, Hotel Management
Dear Michel,
Thank you for your generous rating of 5 out of 5 for your stay at Cape Bay.
We are happy to know you had a great time with your family and enjoyed Mauritius.
The Bain Boeuf beach is currently being revamped but our team members can direct you to nearby beaches, especially Serenity beach which is quite secluded and benefits from a stunning view of Le Coin De Mire its around 800 meters from the complex.
Your review has been shared with all,
with warm regards, Marion
by A verified traveler
Lack of care, badly maintained
Posted 8 Oct 2014
Pros: Nothing
Cons: Cleanliness, customer service, maintenance of facilities, ownership of problems
Location: Tricky location as the long walk to anything outside the hotel is along a narrow / busy road. Hard with children. Need a taxi or car hire.
Our time at Cape bay was beyond disappointing. A penthouse apartment with a broken air conditioner for two nights, a unflushable toilet that was not fixed along with a shower that was so clogged the water leaked out into the bedroom which made it also unusable. The unsatisfactory level of customer service from management was very upsetting. The general level of cleanliness in the apartment was so far below average... A filthy kettle that could not be used, complementary condiments that were already opened and half used, stained linen, unkept floor, dirty and dusty all around... It was advertised as a luxury apartment but that name on the sign say beach resort so don't be fooled. It was also advertised as having a private pool which is more like a jaccuzi and so dirty we did not use it once. I would honestly not recommend for anyone to stay here. To come all the way to Mauritius and have the experience at Cape bay taint our whole holiday has been disappointing.
Comment from Hotel Management
6 Jun 2015 by ILOA Mauritius, Hotel Management
Dear guest,
We are sad to read your review today but are not surprised as we already discussed it together during your stay. Nevertheless, we would like to give additional information to future guests.
When you first moved in and mentioned the issue with the toilet flush, we offered you to move to another unit in order for you to fully enjoy your 6-night stay with us. You declined the offer and choose to stay in the same unit (knowing that the issue was linked to the building so would be difficult to fix as it required bigger work).
The air-conditioning was working at 80% and fixed the same day to your satisfaction. The 'complimentary condiments' you mentioned where indeed already opened and half used as the friends staying with you arrived earlier and decided to make use of them. We were not aware of any issue with the shower or the private plunge pool located on your terrace. We did not receive concurring feedback from guests checking-in later on but rest assured that we will check this nonetheless.
On the level of service, we pride ourselves to be attentive to our guests needs and always do our best to ensure that clients make the most of their stay in Mauritius while being with us. However it seems that seeing you everyday and even driving you for some of your errands, offering you an alternative option as regards to your accommodation and a free transfer and late check-out did not meet your expectations.
We were sorry not to have been able to give you the full stay refund you asked for but we believe that we did out utmost to make your stay with us enjoyable. Best regards Marion Guest Relations Manager
Recommended
for Familiesby A verified traveler
Spacious, nicely furnished Appartment
Posted 7 Nov 2013
Pros: Home away from home.
Cons: Signboards - hard to find if you arrive late.
Location: Greatest Beaches in Mauritius in the area of 15 km.
Comment from Hotel Management
28 Mar 2015 by ILOA Mauritius, Hotel Management
Dear guests,
Thank you for your wamr feedback about your stay at Cape Bay Luxury Beach Apartments.
Since your stay with us, we have put together a small maps with detailed instructions on how to find the property more easily for guests travelling for the first time on the island.
We hope to have the pleasure of welcoming you again soon,
With warm regards,
Marion
Guest Relations Manager
by A verified traveler
Posted 17 Feb 2020 on Hotels
Great roms & hotel! Close to beach. Friendly Staff
Comment from Hotel Management
17 Feb 2020 by Marketing Coordinator , Hotel Management
Hello Jeanette, thank you for your review. We are glad that you enjoyed your stay with us. We train our staff in such a way to make you feel at home. We are happy to see the result through your feedback. Looking forward to welcoming you soon.
by A verified traveler
CAPE BAY BY HORIZON HOTEL
Posted 30 Jul 2019 on HotelsVi bodde en vecka och kostade 5600 kr, vi fick en jättelyxig lägenhet där alla i familjen fann sig väl tillrätta. Det negativa var väl att vi fick uppfattningen att alla lägenheter hade en egen liten pool, dock var så inte fallet med vår lägenhet vilket gjorde den minsta i familjen något besviken. Poolen i området är snygg men man kunde i princip bara simma fram och tillbaka inte så anpassat för barn även om det fanns grunt område.
Det fanns ett gym helt ok men ganska lite utrustning.
Det finns en pärm med resor och upplevelser man kan boka, undvik dyrt dåligt och inte informativt. Åk hellre in till Grand Baie och boka på plats.
by A verified traveler
Posted 16 Nov 2018 on Hotels
Comment from Hotel Management
21 Nov 2018 by Horizon Holidays , Hotel Management
Hello Paula, thank you for a great rating. Hope you had a great stay and amazing holidays.
by A verified traveler from Berlin
Schönes modernes Apartment
Posted 25 Feb 2018Wir waren 2,5 Wochen vor Ort als Familie mit 5 Erwachsenen. Sehr schönes Maissonette-Apartment mit zwei Sonnenterassen. Die Wohnung war gut ausgestattet und wurde täglich gereinigt. Leider muss man sämltiche Wertsachen gut verschließen, da uns vom Zimmermädchen 50 EUR entwendet wurden. Der Manager war sehr aufmerksam und hat entsprechend gehandelt Auf Grund des vielen Regens hatten wir Wasserflecken an den Wänden und ein Bad war leider sehr feucht. Die Anlage mit tollem Pool ist sehr gepflegt und ruhig. Unsere Wohnung war leider direkt hat der Straße, die tagsüber doch ziemlich laut ist.
