6/10 Okay
Yalonda
Traveled with group
Jan 13, 2025
Liked: Cleanliness, amenities
The good- The property was beautiful. We dated in hideaway plus Diamond Club and our butlers Fabian & Benjamin were awesome. So was our housekeeper Ginette.
The bad- being locked out of our room due to some system outage. Having to go in an all day excursion without access to any of my cash, my phone for photos/memories, sun visor, etc returning 9 hours later and still locked out. Waiting for 2 security guards to go building to building before we can be let back in. My husband had to know on our neighbors door (honeymooners? Ask to go through their room and swim up pool to get to our swim up pool and come through our patio doors, trek water throughout our room and let me in. But if you leave your room you have to leave the deadbolt open so you can get back in or go through process of waiting for security. Hotel lobby says to put items in safe and leave door open if you want to leave for dinner. The next morning, still not fixed and had to leave open as we head out for another pre-paid excursion. Our butler messaged me to let me know the system was fixed and that we needed to get room key reprogrammed once we returned. After all of that, the hotel only wants to offer a $50 credit towards your balance with them. Not credit for any Marriott. If you have no balance you get nothing for the inconvenience. So glad I booked through Expedia and not direct. At least Expedia offered me a $400 key cash credit towards my next booking with them. Thank you Expedia!!!
Yalonda
Stayed 4 nights in Jan 2025