Ratings based on 1,005 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 Nov 2024
by A verified traveler
Posted 21 Nov 2024
by A verified traveler
Posted 20 Nov 2024
The people were great, they try to do the beat they can with what they have. I reported problems with the phone in the room and they fixed the last night. We order eoom service from the neighboring room.There was no food available after one of the excursion we did per the hotel staff there was nothing available until dinner. Also nothing to do after 11pm. If you are older than 60 then this may be your place.
by A verified traveler
Posted 19 Nov 2024
Amazing birthday ! Everything and everyone were perfect
Comment from Hotel Management
20 Nov 2024 by TRS Cap Cana Waterfront & Marina Hotel, Hotel Management
Dear Guest!!!Thank you very much for sharing your experience at TRS Cap Cana, hoping you had an excellent trip back home for our team it has been an absolute pleasure to take care of you.We are very pleased to have exceeded your expectations and truly appreciate the opportunity you have given us to host your vacation. We look forward to welcoming you on your next visit and providing you with the best experience as you deserve, we really appreciate your visit. Cordially.
by A verified traveler
Posted 18 Nov 2024
This resort offers a pleasant stay with some mixed experiences. The food was definitely above average, with a variety of options that exceeded expectations. It’s a quiet, small resort, which is ideal if you’re looking for a more relaxed and intimate vibe. Drinks were great, with well-crafted cocktails that added to the overall enjoyment.
However, the Wi-Fi was a big disappointment. If you like to travel with a Fire Stick or rely on strong connectivity, be prepared for frustration. The rooms could also use some updates to feel more modern and comfortable.
One downside was the lack of visible VIP services. Despite booking with certain expectations, I had to specifically request robes, which felt like a missed detail for a resort of this caliber.
Overall, this is a solid choice if you value peace, good food, and great drinks, but there’s room for improvement in amenities and service.
Comment from Hotel Management
20 Nov 2024 by TRS Cap Cana Waterfront & Marina Hotel, Hotel Management
Dear Guest.Thank you for sharing your experience at TRS Cap Cana Waterfront & Marina Hotel to contribute to the constant improvement of our service.We sincerely regret that we did not live up to your expectations on this occasion.We hope you had an excellent trip back home. We apologize for any inconvenience you encountered during your recent trip. In this regard, let me assure you that we will address all of your comments with the departments involved in order to improve our services and the overall experience of our guests.We hope you will give us the opportunity to welcome you back to TRS Cap Cana Waterfront & Marina Hotel. Best regards,
by A verified traveler from New York
Posted 18 Nov 2024
The staff was very friendly, especially Charlie and the DJ, but the beach was horrible.
Comment from Hotel Management
20 Nov 2024 by TRS Cap Cana Waterfront & Marina Hotel, Hotel Management
Dear Guest.Thank you for sharing your experience at TRS Cap Cana Waterfront & Marina Hotel to contribute to the constant improvement of our service.We sincerely regret that we did not live up to your expectations on this occasion.We hope you had an excellent trip back home. We apologize for any inconvenience you encountered during your recent trip. In this regard, let me assure you that we will address all of your comments with the departments involved in order to improve our services and the overall experience of our guests.We hope you will give us the opportunity to welcome you back to TRS Cap Cana Waterfront & Marina Hotel. Best regards,
by A verified traveler
Posted 16 Nov 2024
Charly was great MC
Samuel and ibelio at swim up bar were awesome
Paul and Evelyn made meal time fun
Comment from Hotel Management
18 Nov 2024 by TRS Cap Cana Waterfront & Marina Hotel, Hotel Management
Dear Guest!!!Thank you very much for sharing your experience at TRS Cap Cana, hoping you had an excellent trip back home for our team it has been an absolute pleasure to take care of you.We are very pleased to have exceeded your expectations and truly appreciate the opportunity you have given us to host your vacation. We look forward to welcoming you on your next visit and providing you with the best experience as you deserve, we really appreciate your visit. Cordially.
by A verified traveler
Posted 14 Nov 2024
The hotel is okay but someone who likes to eat good food is a terrible place to stay and very poor customer service, would not recommend
Comment from Hotel Management
14 Nov 2024 by TRS Cap Cana Waterfront & Marina Hotel, Hotel Management
Dear Guest.Thank you for sharing your experience at TRS Cap Cana Waterfront & Marina Hotel to contribute to the constant improvement of our service.We sincerely regret that we did not live up to your expectations on this occasion.We hope you had an excellent trip back home. We apologize for any inconvenience you encountered during your recent trip. In this regard, let me assure you that we will address all of your comments with the departments involved in order to improve our services and the overall experience of our guests.We hope you will give us the opportunity to welcome you back to TRS Cap Cana Waterfront & Marina Hotel. Best regards,
by A verified traveler
Posted 13 Nov 2024
I did not like the hotel because it was very limited with meals, I had to go out to eat on the street on two occasions. I think it is a very expensive hotel for its services, it does not have a beach, you have to leave the hotel, pay to enjoy it.
Comment from Hotel Management
14 Nov 2024 by TRS Cap Cana Waterfront & Marina Hotel, Hotel Management
Dear Guest.Thank you for sharing your experience at TRS Cap Cana Waterfront & Marina Hotel to contribute to the constant improvement of our service.We sincerely regret that we did not live up to your expectations on this occasion.We hope you had an excellent trip back home. We apologize for any inconvenience you encountered during your recent trip. In this regard, let me assure you that we will address all of your comments with the departments involved in order to improve our services and the overall experience of our guests.We hope you will give us the opportunity to welcome you back to TRS Cap Cana Waterfront & Marina Hotel. Best regards,
by A verified traveler
Posted 13 Nov 2024
Comment from Hotel Management
13 Nov 2024 by TRS Cap Cana Waterfront & Marina Hotel, Hotel Management
Dear Guest!!!Thank you very much for sharing your experience at TRS Cap Cana, hoping you had an excellent trip back home for our team it has been an absolute pleasure to take care of you.We are very pleased to have exceeded your expectations and truly appreciate the opportunity you have given us to host your vacation. We look forward to welcoming you on your next visit and providing you with the best experience as you deserve, we really appreciate your visit. Cordially.
