Xeliter Golden Bear Lodge & Golf, Cap Cana Reviews

Thanks for your feedback.

Thank you so much for your stay with us!

Thank you for sharing a review of your personal experience at our property. It does indeed sound from what you describe that some aspects of your stay did not meet our usual standards of service; please accept our sincerest apologies for failing to make your stay with us a perfect moment of relaxation, we sincerely appreciate you taking the time to bring this matter to our attention. We are glad to read that you felt welcome and supported from the beginning from our Concierge Services and that you could talk and sent your inquires and have a fast response to it. It is also with great concern that we have read your comments on our Security Guard and reception team, please be assured that your comments have been shared with the concerned managers so they can make the appropriate adjustments in the areas you mentioned. Regarding your booking, we want to explain the working of it. When you book your stay, what you are buying is a type of apartment and upon arrival we will then provide our guest with the accommodation as per the details of the reservation provided by Expedia, however this is unless upon check-in a request is made by our guest for an upgrade which would then be subject to availability and additional charges. Even though in the description doesn’t include cleaning services, the property offer at least 1 cleaning services to customers that have more than a 2 night reservations. Unfortunately when they tried to give it to your apartment they didn’t had any answer to the knock of the door. We apologize for the delay for our team to send you the towels. We appreciate the time you took to share your concerns, please rest assure that all of this will be addressed with each department manager, and it is our hope that you will give us the opportunity to better serve you in the future. Kind Regards, E-Concierge.

Thank you for taking the time to give sent us your kind comments about your recent experience with us! We've already sent all your recommendations to the corresponding department so they can fix this so you and any other guest can enjoy fully their experience with us! Hope we can have you back again soon! Kind Regards, E-Concierge.

Thank you for sending us your score! Kind Regards, E-Concierge.

Greetings Mr. DyWaine! Thank you for your comments and foe choosing Xeliter Golden Bear Lodge & Golf! We hope to have you back again soon in any of our Xeliter Properties! Kind regards. Mabel Perez.

Greetings Ms. W, Firstly we would like to thank you for taking the time to share your impressions regarding your recent stay at Xëliter Golden Bear Lodge. It is only through feedback such as yours that we are able to maintain and improve upon the service that we provide to our guests. In the information provided in hotel amenities and points of interest can be certified that the Beach can only be reach by shuttle and the distance to get to them. We will be verifying again all the data display in case there is some misinformation. Moreover we have taken good note of your remarks related to the presence of cockroaches within our grounds; given the climatology of the area and its geographical position, depending on the humidity and heat, the presence of insects in any business, hotel or private house is unavoidable, nevertheless we have in place a specific preventive pest control plan so we can avoid their presence in the Property. Once again, thank you for your visit and constructive critics, we hope that you had a nice journey back home and to have the pleasure of serving you again in Xëliter properties ensuring you in advance of our best intentions at all times. Kind Regards, Mabel Perez.

Thanks.