Ratings based on 991 Verified Reviews
4.8 Room cleanliness
4.8 Service & staff
4.8 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 Jan 2025
by A verified traveler
Posted 19 Jan 2025
by A verified traveler
Posted 19 Jan 2025
Sanctuary Cap Cana was amazing. Joan took great care of us in the castle and came and checked on us daily no matter where we were on the resort. The food was amazing, and the service all over was great. There was an abundance of food options, and we were able to find a spot wherever we went without issues of overcrowding. If you are going to Punta Cana, this is the place to stay. Only downside was the waterfall in the castle was being worked on and we had a minor issue with the water not getting very hot in our room, but I’d still give it a 5/5 rating even with those small issues.
by A verified traveler
Posted 16 Jan 2025
Awesome! All of the staff was great and professional. The female at the disco was the only staff member who was not the best. She aggressively looked at me after I went to the DJ to write a song to play. Everybody else was excellent, and they all made our stay the best! Thank You!
Comment from Hotel Management
17 Jan 2025 by Social Media Manager, Hotel Management
Thank you for sharing your feedback with us! We’re thrilled to hear that you had an excellent stay and that our staff made your experience memorable. We sincerely apologize for the interaction you had at the disco and will look into this to ensure all our team members provide the warm and professional service we strive for.We greatly appreciate your kind words and hope to welcome you back soon for another fantastic visit!Warm regards,Randy OgandoSocial Media Manager
by A verified traveler
Posted 16 Jan 2025
Sanctuary exceeded my expectations. It is much nicer than the pics imo. The property was beautifully landscaped, interiors are gorgeous and clean, staff was great. The food was good— the Wok Asian restaurant was the best we ate at, surprisingly good food and the nicest ambiance. The buffet was our favorite breakfast and lunch option. Tons of options and all pretty well prepared. The staff were the friendliest here also. The grounds are full of great spots to sit and look at the ocean or the beautiful terraced property itself. Pools are great, and the beach is much better than it appears in these pics. It’s not huge but it’s big enough and the water is that beautiful Caribbean blue. I would highly recommend this place if you’re considering it
Comment from Hotel Management
16 Jan 2025 by Social Media Manager, Hotel Management
Thank you for sharing such a glowing review of your recent stay with us at Sanctuary Cap Cana. We are thrilled to hear that we exceeded your expectations and that you found our property to be even more impressive than the photos.Our team takes great pride in maintaining the beauty of our landscaped grounds and interiors, ensuring every detail reflects the tranquility and luxury we strive to offer. We're delighted that you enjoyed dining at Wok Asian restaurant and found its ambiance and food to be exceptional. It’s also wonderful to hear that our buffet options and the friendliness of our staff enhanced your experience.We’re glad you appreciated the serene beauty of our pools and beach, as well as the unique charm of the property’s terraced design. Your kind words and recommendation mean so much to us, and we hope to have the pleasure of welcoming you back for another unforgettable escape to paradise.Warm regards,Randy Ogando Social Media Manager.
by A verified traveler
Posted 14 Jan 2025
Excellent resort, amazing food, excellent service, highly recommended
Comment from Hotel Management
14 Jan 2025 by Social Media Manager, Hotel Management
Thank you for your kind words! We're thrilled to hear you enjoyed our resort, delicious food, and exceptional service. Your recommendation means the world to us, and we can't wait to welcome you back for another amazing experience!Best regards, Randy Ogando Social Media Manager.
by A verified traveler from Miami
Posted 13 Jan 2025
Comment from Hotel Management
14 Jan 2025 by Social Media Manager, Hotel Management
Thank you for sharing your experience! We're thrilled to hear you had an excellent vacation at Sanctuary. Your happiness is our top priority, and we hope to welcome you back for another unforgettable getaway soon!Best regards.Randy OgandoSocial Media Manager.
by A verified traveler
Posted 11 Jan 2025
Fantastic staff! Thank you Kelvin for making our vacation magical! And thank you Abel for offering the upgrade!! We will be back! Everything about this resort is excellent!
Comment from Hotel Management
14 Jan 2025 by Social Media Manager, Hotel Management
Thank you for your wonderful feedback! We're delighted to hear that Kelvin made your vacation magical and that Abel enhanced your experience with the upgrade. It’s always our goal to create unforgettable moments for our guests, and we can't wait to welcome you back to Sanctuary for another excellent stay! Best regards, Randy OgandoSocial Media Manager.
by A verified traveler
Posted 10 Jan 2025
Loved it
Comment from Hotel Management
14 Jan 2025 by Social Media Manager, Hotel Management
Thank you for sharing your experience! We're thrilled to hear you had an excellent vacation at Sanctuary. Your happiness is our top priority, and we hope to welcome you back for another unforgettable getaway soon!Best regards.Randy OgandoSocial Media Manager.
by A verified traveler
Posted 7 Jan 2025
Comment from Hotel Management
14 Jan 2025 by Social Media Manager, Hotel Management
Thank you for sharing your experience! We're thrilled to hear you had an excellent vacation at Sanctuary. Your happiness is our top priority, and we hope to welcome you back for another unforgettable getaway soon!Best regards.Randy OgandoSocial Media Manager.
