Ratings based on 982 Verified Reviews
4.8 Room cleanliness
4.8 Service & staff
4.8 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 1 Dec 2024
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by A verified traveler
Posted 29 Nov 2024
This place is amazing!!!!!!!! Loved the Spanish elements of the structure and the decor. The staff was friendly and welcoming. The spa is just perfect, will definitely go back here. Massage therapist, Sofia was amazing and Stephanie also did a good job.
by A verified traveler
Posted 27 Nov 2024
Comment from Hotel Management
27 Nov 2024 by Social Media Manager, Hotel Management
Thank you so much for sharing your wonderful feedback! We are thrilled to hear that you had an excellent stay with us at Sanctuary Cap Cana. Our team works hard to ensure each guest has a memorable experience, and we're delighted to know we succeeded in making yours special.We hope to welcome you back again soon!Warm regards,Randy OgandoSocial Media Manager.
by A verified traveler
Posted 26 Nov 2024
We had an amazing time. Service was top notch. The dining options were good as were the beverages offered.
Comment from Hotel Management
27 Nov 2024 by Social Media Manager, Hotel Management
Thank you for sharing your wonderful experience with us! We're delighted to hear that you had an amazing time and enjoyed the top-notch service, dining options, and beverages. It was our pleasure to host you, and we hope to welcome you back soon for another fantastic stay.Warm regards,Randy OgandoSocial Media Manager
by A verified traveler
Posted 26 Nov 2024
The best place , was an amazing experience, thank you so much . We are very happy , see you soon .
Comment from Hotel Management
27 Nov 2024 by Social Media Manager, Hotel Management
Thank you for your kind words! We're thrilled to hear that you had an amazing experience and left with such happiness. It was our pleasure to have you with us, and we can’t wait to welcome you back soon for another memorable stay.Warm regards,Randy OgandoSocial Media Manager.
by A verified traveler
Posted 25 Nov 2024
PLEASE READ: DO NOT PICK THIS ALL-INCLUSIVE HOTEL
1. Check-in process was so confusing. One of the staff told us to sit at the lobby, we sat there for more than 30 mins just waiting and when we decided to approach one of the staff, they told us they forgot about us.
2. Room smelled like sewer. Not cleaned properly.
3. Very LIMITED choices for restaurants. Most of the restaurants are only open for dinner. Only 1 restaurant is open during lunch. A lot of restaurants there are not included with the all inclusive. So much for calling it all inclusive. Reservation process for their restaurant is so inconvenient. You can only do it in person
4. Very poor customer service, no amount of tip can motivate the staff there. Hotel staff act like they are doing you a favor just because they don’t see you paying a bill after the meal.
5. People who are supposed to clean the room don’t “clean” the room. Room is dirty. We tried marking the towels just so we can checked if they are replacing it and voila! They are just folding it. No amount of tips will make them feel like they should do their job properly.
6. No servers around the beach area, you always have to walk to the bar.
7. Glasses are dirty. Drinks are poorly made. No bottled beers. Sometimes i feel like their beer doesn’t even have alcohol in them.
8. Same food at the beach bar/resto. They don’t ever switch it. At one point, they serve me raw fish skewers.
9. Soda’s are at room temp. You need to get ice.
by A verified traveler
Posted 24 Nov 2024
Lovely property. Beach is small but really no complaints.
Comment from Hotel Management
27 Nov 2024 by Social Media Manager, Hotel Management
Thank you for your feedback! We're delighted to hear that you enjoyed our property and had a pleasant stay. While our private beach is more intimate, we’re glad it met your expectations and contributed to your overall experience.We hope to welcome you back for another relaxing getaway soon!Warm regards,Randy OgandoSocial Media Manager.
by A verified traveler
Posted 23 Nov 2024
Beautiful resort. Spotless. Wonderful staff to provide anything you may need. Carlos the butler was wonderful. Kathy and Delaney in the spa were great.
Comment from Hotel Management
27 Nov 2024 by Social Media Manager, Hotel Management
Thank you for sharing your kind words! We are delighted to hear that you found our resort beautiful and spotless, and that our team provided everything you needed to make your stay exceptional.Your compliments about Carlos, Kathy, and Delaney will be shared with them and the rest of our team—they’ll be thrilled to know their efforts made a difference in your experience.We look forward to welcoming you back for another memorable stay in the future!Warm regards,Randy OgandoSocial Media Manager.
by A verified traveler
Posted 23 Nov 2024
Comment from Hotel Management
27 Nov 2024 by Social Media Manager, Hotel Management
Thank you so much for sharing your wonderful feedback! We are thrilled to hear that you had an excellent stay with us at Sanctuary Cap Cana. Our team works hard to ensure each guest has a memorable experience, and we're delighted to know we succeeded in making yours special.We hope to welcome you back again soon!Warm regards,Randy OgandoSocial Media Manager.
by A verified traveler
Posted 19 Nov 2024
Beautiful resort but was very disappointed in the food… if the food was as good as the resort it would be 5 stars all the way!
Comment from Hotel Management
27 Nov 2024 by Social Media Manager, Hotel Management
Thank you for sharing your feedback with us. We’re delighted to hear that you found our resort beautiful and appreciate your kind words about the property.We regret to learn that the dining experience fell short of your expectations. Providing exceptional culinary experiences is a priority for us, and we value your insights as they help us continuously improve.Should you choose to visit us again, we encourage you to share any specific preferences or expectations with our team so we can better tailor your dining experience. We hope to have the pleasure of welcoming you back in the future and providing a five-star experience in every aspect.Warm regards,Randy OgandoSocial Media Manager.
