Ratings based on 984 Verified Reviews
4.9 Room cleanliness
4.8 Service & staff
4.9 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 13 Nov 2024
Great place to stay lived the swim up room
Comment from Hotel Management
18 Nov 2024 by Social Media Manager, Hotel Management
Dear James, Thank you for your wonderful feedback! We’re delighted to hear you enjoyed your stay and loved the swim-up room experience. We hope to welcome you back for another fantastic visit soon!Warm regards,Ana Payano
by A verified traveler
Posted 13 Nov 2024
Food generally was good however buffet dinner was not
Comment from Hotel Management
18 Nov 2024 by Social Media Manager, Hotel Management
Dear Brona,Thank you for sharing your feedback. We’re glad to hear you enjoyed the food overall, though we’re sorry the buffet dinner didn’t meet your expectations. Your input is important to us, and we’ll use it to improve our offerings.We hope to welcome you back for an even better experience next time!Warm regards,Ana Payano
by A verified traveler
Posted 10 Nov 2024
Hands down the best management of all the Hyatt’s I’ve stayed at. Beautiful rooms, receptive to any issues, correcting them right away and a room upgrade same day. The property is very modern and nice looking, tastefully designed
Comment from Hotel Management
18 Nov 2024 by Social Media Manager, Hotel Management
Dear Anemona, Thank you for your fantastic review! We’re thrilled to hear you found our management to be the best among the Hyatts you’ve visited. It’s wonderful to know you appreciated the beautiful rooms, prompt service, and modern design of the property.Your kind words mean the world to us, and we look forward to welcoming you back for another exceptional stay!Warm regards,Ana Payano
by A verified traveler
Posted 10 Nov 2024
We just got back from the Hyatt Ziva and had an amazing trip! The beach was calm and beautiful. Our butler Elvis was very attentive and always made sure we had everything we needed. All of the staff at the resort were very friendly and the service was excellent! We ate breakfast every morning at the Chinola and were greeted by Grey with her wonderful smile and great service. We will definitely be going back!
Comment from Hotel Management
18 Nov 2024 by Social Media Manager, Hotel Management
Dear Antonio,Thank you for your lovely review! We’re thrilled to hear you had an amazing trip and enjoyed the calm, beautiful beach and outstanding service. It’s wonderful to know that Elvis provided such attentive care and that Grey made your mornings at Chinola so special with her warm smile and excellent service.We’re delighted you plan to visit us again and can’t wait to welcome you back for another unforgettable stay!Warm regards,Ana Payano
by A verified traveler
Posted 9 Nov 2024
The Hyatt Ziva Cap Cana has to be one of the nicest resorts we have stayed at as a family. There is a lot to do for all ages. We don’t have younger kids but the staff has planned events that are perfect for younger kids. The resort, rooms, pools, beach, restaurants are all beautiful. There is so much space on the beach. The ocean was green but not clear to the bottom. If you are over 5’ tall you are able to walk out really far. Large pool with pool bar so you never feel crowded. Great water park for the kids although there is no bar area at the water park. I could go on and on about this resort. Overall great experience that I would recommend to anyone and definitely coming back. Great job Hyatt.
Comment from Hotel Management
18 Nov 2024 by Social Media Manager, Hotel Management
Dear Christopher, Thank you for your glowing review! We’re delighted to hear your family had such a wonderful time at Hyatt Ziva Cap Cana. It’s fantastic to know you appreciated the beautiful spaces, thoughtful activities for all ages, and the overall experience. Your kind words about the beach, pools, and restaurants truly mean a lot!We’re so glad you’d recommend us and look forward to welcoming you back for another unforgettable stay. Thank you for choosing us!Warm regards,Ana Payano
by A verified traveler
Posted 8 Nov 2024
The resort is well maintained. There are many daily activities for the kids to enjoy. The service goes above and beyond to ensure you're taken care of. Overall a very good value. Highly recommend for families with kids.
Comment from Hotel Management
8 Nov 2024 by Social Media Manager, Hotel Management
Dear Antonio,Thank you for your wonderful review! We’re delighted to hear that you enjoyed our well-maintained resort, the variety of activities for kids, and the exceptional service. Knowing that we provided great value and a memorable stay for your family means the world to us. We truly appreciate your recommendation!Ana Payano,
by A verified traveler from Staten Island
Posted 3 Nov 2024
Property is beautiful as well as pools and beaches. More staff needed to serve drinks. Lost power multiple times in room due to issue with electrical panel. Had a non working phone.
Comment from Hotel Management
4 Nov 2024 by Social Media Manager, Hotel Management
Dear Michael,Thank you for your feedback and for highlighting both the beautiful aspects of our property and areas where we can improve. Your comments are truly appreciated, as they help us enhance the experience for all our guests.We look forward to the opportunity to welcome you back and provide an even better stay.Warm regards,Ana Payano,
by A verified traveler
Posted 1 Nov 2024
Comment from Hotel Management
1 Nov 2024 by Social Media Manager, Hotel Management
Dear ron a, Thank you for the perfect rating! We’re thrilled to know you had an excellent stay and enjoyed everything from our dining options to the care and cleanliness of your room. Your high recommendation truly means the world to us. Looking forward to welcoming you back soon!Warm regards,Ana Payano,
by A verified traveler
Posted 30 Oct 2024
Comment from Hotel Management
30 Oct 2024 by Social Media Manager, Hotel Management
Dear Joan,Thank you so much for your amazing 5-star review! We’re thrilled to hear that you had such a wonderful experience with us. Your feedback truly makes all the hard work worth it, and it’s guests like you who inspire us to keep providing the very best service.We can’t wait to welcome you back soon!Warm regards,Ana Payano,
by A verified traveler
Posted 30 Oct 2024
Excellent
Comment from Hotel Management
30 Oct 2024 by Social Media Manager, Hotel Management
Dear ALEX,Thank you for your kind words! We’re thrilled to know you had an excellent experience with us. Your satisfaction is our greatest reward, and we look forward to seeing you again soon!Warm regards,Ana Payano,
