Ratings based on 999 Verified Reviews
4.9 Room cleanliness
4.8 Service & staff
4.8 Room comfort
4.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 Nov 2024
Everything was amazing, clean, staff was wonderful and dining choices were tremendous.
by A verified traveler
Posted 20 Nov 2024
It is the best all inclusive I’ve ever been. The quality of the service, food and activities was superb.
by A verified traveler
Posted 18 Nov 2024
Loved all the food and drink options. Pools were fantastic. Staff was always lovely and helpful. We did a spa / massage day that was incredibly enjoyable! Highly recommend. Check out the water sports and activities.
Not a ton of nightlife, but we made the most of it!
by A verified traveler from Victoria
Posted 18 Nov 2024
The hotel was very accomodating giving us a late check out as we had a late flight. Very appreciated
Comment from Hotel Management
18 Nov 2024 by Social Media Manager, Hotel Management
Dear Tammie Lee,Thank you so much for your 10/10 review! We’re thrilled to know you had such a fantastic experience and truly appreciate your kind words. We look forward to welcoming you back for another perfect stay!Warm regards,Ana Payano
by A verified traveler from Anchorage
Posted 14 Nov 2024
Comment from Hotel Management
18 Nov 2024 by Social Media Manager, Hotel Management
Dear Derek,Thank you for sharing your feedback. We’re sorry to hear your experience didn’t fully meet your expectations. Your input is valuable to us, and we’ll use it to improve and provide a better experience in the future.We hope you’ll give us another chance to make your next visit truly exceptional.Warm regards,
by A verified traveler
Posted 13 Nov 2024
We wish they had a club. We are a young couple and sometimes we didn’t know what else to do at night. But everything else was perfect. Pay extra for being a Club we didn’t do and we felt we didn’t miss anything different. The staff was super helpful, I can tell they love their job and it felt as if they are happy with working at the Hyatt and that’s important. Gorge at lobby was great, Eugenia at the Grabrielle bar was excellent. Santos at the Pier restaurant was awesome. Excellent services everywhere we went. The Blind Butcher was worth it.
Comment from Hotel Management
18 Nov 2024 by Social Media Manager, Hotel Management
Dear Esther,Thank you for your wonderful review! We’re delighted to hear you enjoyed our excellent service and the dedication of our team members. It’s great to know they made your stay memorable!We appreciate your suggestion about evening entertainment and will keep it in mind as we strive to enhance the guest experience. We hope to welcome you back soon for another fantastic visit!Warm regards,Ana Payano
by A verified traveler
Posted 11 Nov 2024
Good rooms and gray food!
Comment from Hotel Management
13 Nov 2024 by Social Media Manager, Hotel Management
Dear Jose,Thank you for sharing your experience with us! We're delighted to hear you enjoyed our rooms and found the food to be excellent. Knowing that we could provide you with a comfortable stay and delicious dining options truly means a lot to us.We look forward to welcoming you back for more wonderful moments!Warm regards,Ana Payano,
by A verified traveler
Posted 11 Nov 2024
The only thing was the buffet, everything is behind the windows & they don't let you serve so you must wait a while to get your food.
Comment from Hotel Management
18 Nov 2024 by Social Media Manager, Hotel Management
Dear Joseph,Thank you for sharing your feedback! We understand that waiting at the buffet can be an inconvenience, and we appreciate your patience. Your comments are important to us, and we’ll look into ways to improve the experience while maintaining our standards.We hope you enjoyed the rest of your visit and look forward to welcoming you back soon!Warm regards,Ana Payano
by A verified traveler
Posted 5 Nov 2024
what can i say about my stay at the Zilara Resort, it was an amazing experience. from the moment my wife walked in, we were astonished at the beauty of the lobby entrance. we were greeted by the hotel staff who took our luggage and check us in promptly. we were taken to our which was very spacious with massive king size bed and huge 55' in tv. the bathroom had his and hers vanity, which i love and big stand-in shower. and enough cabinet space throughout the entire room to pack all your belongings away.
but what really stood, and we really admire was the staff, I mean they were so kind, professional and attentive, from Leury at the pool Bar, Melvin the server at the Mercado buffet, to the very lovely and kind concierge named Jenny at the front lobby. top notch service. all our needs were met. the restaurants, we love the food, even though we didn't visit all the restaurant the once that we did attend, were phenomenal, food was great, and staff was on point with the service.
Now even though you have to pay extra for it, The Blind Butcher is the place to visit if you're celebrating a special occasion like we did for my wife's birthday, you get to eat great food with a show every 15 mins or so, it was night to remember, it was very classy and entertaining.
All and all, we had amazing experience we definitely recommend this resort to all our family and friends.
Comment from Hotel Management
7 Nov 2024 by Social Media Manager, Hotel Management
Dear jacqueline,Thank you so much for sharing such a detailed and heartwarming review of your stay at the Zilara Resort. We are thrilled to hear that your experience exceeded expectations and created lasting memories for you and your wife. From the awe-inspiring entrance to the comfort of your spacious room and the thoughtful amenities, it sounds like your visit was truly special.We are particularly touched by your recognition of our exceptional staff members, like Leury, Melvin, and Jenny, who made your stay even more enjoyable. Personalized service is what we strive for, and it’s rewarding to know that our team’s efforts made your visit outstanding. Your mention of The Blind Butcher and how it added a memorable touch to your wife’s birthday celebration is greatly appreciated—it’s a unique highlight we’re glad you enjoyed.Thank you for recommending us to your friends and family. We look forward to welcoming you back for more unforgettable moments!Best wishes,Ana Payano,
by A verified traveler
Posted 3 Nov 2024
Hotel is excellent. Room is very comfortable. The bathroom is enormous
Comment from Hotel Management
4 Nov 2024 by Social Media Manager, Hotel Management
Dear Alan,Thank you so much for sharing your feedback! We’re thrilled to know you enjoyed the comfort of your room and especially appreciated the spacious bathroom. We believe that every detail contributes to a relaxing and memorable stay, and it’s wonderful to hear we delivered on that for you.We look forward to welcoming you back for another exceptional experience!Warm regards,Ana Payano,
