Ratings based on 911 Verified Reviews
3.6 Room cleanliness
3.9 Service & staff
3.7 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 4 Nov 2024
Front Lobby professional
by A verified traveler from Bellingham
Posted 3 Nov 2024
Excellent property - clean, well maintained and fairly new. Excellent location for local travel.
Comment from Hotel Management
4 Nov 2024 by Hotel Management , Hotel Management
Dear William, Thank you for your wonderful feedback! We are thrilled to hear that you found our property clean, well-maintained, and ideally located for your travels. Our team works diligently to provide a comfortable and enjoyable experience for all our guests, and it’s gratifying to know that we met your expectations. We appreciate your kind words and look forward to welcoming you back to Extended Stay America for another excellent stay in the future. Safe travels, and see you soon!Sincerely,Hotel Management
by A verified traveler
Posted 28 Oct 2024
Friendly staff
by A verified traveler
Posted 20 Oct 2024
The room add the floor could be cleaned much better.
Comment from Hotel Management
21 Oct 2024 by Hotel Management, Hotel Management
Dear Connie, On behalf of our team, we appreciate you staying with us and providing a review. Our team is committed to providing our guests with clean, comfortable, and well-maintained suites; therefore, we sincerely apologize this was not your experience. Please know we will share your feedback with our entire team to ensure this is not repeated.Thank you for your valuable comments, and we would welcome the opportunity to have you back soon.Sincerely,Hotel Management
by A verified traveler
Posted 6 Oct 2024
Was NOT very quiet! To noise, no tv and was really dirty. I will not be staying here again!!!
Comment from Hotel Management
7 Oct 2024 by Hotel Management, Hotel Management
Dear Jesse, We are truly sorry to hear that your stay was disrupted by noise and cleanliness issues. This is not the experience we aim to provide, and we apologize for any discomfort you felt during your visit. We understand the importance of a peaceful and clean environment, and your concerns will be addressed with our team. We are committed to enhancing our services and ensuring our guests have a more enjoyable experience in the future. We appreciate your insights and hope you will consider staying with us again, allowing us the opportunity to serve you better.Sincerely,Hotel Management
by A verified traveler
Posted 28 Sep 2024
by A verified traveler from Sherman Oaks
Posted 26 Sep 2024
by A verified traveler
Posted 23 Sep 2024
Wet carpet, sticky floor, smelled like cat pee
Comment from Hotel Management
24 Sep 2024 by Hotel Management, Hotel Management
Dear Bronson, Thank you for sharing your feedback. We sincerely apologize for the condition of your room and the discomfort it caused. Cleanliness and comfort are top priorities for us, and it is clear we did not meet those standards during your stay. Your comments have been shared with our housekeeping and maintenance teams to address the issues immediately and prevent future occurrences. We truly regret that your experience did not reflect the quality we strive to provide, and we hope you will allow us to make it right should you consider staying with us again.Sincerely,Hotel Management
by A verified traveler
Posted 20 Sep 2024
The room didn't have any dishes despite having a kitchen. Not even cups for water aside from 1 flimsy plastic one in the bathroom. Breakfast was just some packaged muffins and coffee creamer was only the sweetened kind (what about people who can't have sugar??). The hotel itself is ok. Not bad. Not good. Stayed before and had a nicer and cleaner room, so maybe this was just bad luck with rooms in that it wasn't as clean as I might like but definitely have seen worse. I will probably stay at the other location next time (it isn't very far away).
Comment from Hotel Management
21 Sep 2024 by Hotel Management, Hotel Management
Dear Melisa,Thank you for sharing your feedback. We apologize for the lack of dishes in your room and the limited breakfast options, especially regarding the coffee creamer. Your comments have been shared with our team to ensure we improve the guest experience in these areas. We also regret that your room did not meet the cleanliness standards you expected based on previous stays. Please know that we are committed to making necessary improvements. While we understand your decision to explore other options, we hope you will reconsider and give us another opportunity to provide a more satisfying stay in the future.Sincerely,Hotel Management
by A verified traveler
Posted 16 Sep 2024
Exceptionally clean and safe feeling
Comment from Hotel Management
17 Sep 2024 by Hotel Management, Hotel Management
Dear Joseph,Thank you for your positive feedback about your stay at Extended Stay America. We are delighted you found the property exceptionally clean and safe. Your satisfaction is important to us, and we look forward to welcoming you back for another great experience.Sincerely,Hotel Management
