Ratings based on 984 Verified Reviews
3.7 Room cleanliness
3.8 Service & staff
3.6 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 Nov 2024
Accessible room was crowdec for moving around. Chairs in the way with nowhere to move them. Condition of room needs improvement (paint, curtains, shower handle). The bedvwas comfortable, but not the pillows. Too much money for the room. Would not stay ahain.
Comment from Hotel Management
20 Nov 2024 by JOHN, Hotel Management
Thank you for sharing your feedback with us. We are sorry to hear that your experience did not meet your expectations. We truly appreciate your comments regarding the accessibility of the room, as we strive to provide a comfortable and functional space for all of our guests. We will review the placement of furniture to ensure there is more room for movement in our accessible rooms.Additionally, we apologize for the condition of the room, including the paint, curtains, and shower handle. Please know that we are continuously working to improve the quality of our rooms and your feedback helps us prioritize areas for maintenance and upgrades.We are glad to hear that the bed was comfortable, but we regret that the pillows did not meet your expectations. We will look into replacing them for a better guest experience. We also understand your concern about the value of the room and will review our pricing to ensure it aligns with the quality and amenities provided.We sincerely hope you reconsider staying with us again in the future, as we would love the opportunity to make things right.
by A verified traveler
Posted 15 Nov 2024
Good service
Comment from Hotel Management
16 Nov 2024 by Manager, Hotel Management
Hello Maria,We are delighted to hear that you appreciated the service during your stay. Our team strives to ensure every guest has a positive experience. Your feedback is valuable to us, and we hope to welcome you back soon.
by A verified traveler
Posted 13 Nov 2024
Comment from Hotel Management
14 Nov 2024 by JOHN, Hotel Management
Thank you for taking the time to tell us about your experience at Super 8 by Wyndham Santa Clarita/Valencia.
by A verified traveler
Posted 1 Nov 2024
It was clean and safe
Comment from Hotel Management
2 Nov 2024 by john, Hotel Management
Thank you for taking the time to tell us about your experience at Super 8 by Wyndham Santa Clarita/Valencia
by A verified traveler
Posted 1 Nov 2024
No
Comment from Hotel Management
2 Nov 2024 by Manager, Hotel Management
Hello Krista,We appreciate your feedback and regret to learn that your stay did not meet your expectations. Guest satisfaction is a priority for us, and we take all comments seriously for the continuous improvement of our services. Should you wish to discuss your concerns further, please do not hesitate to contact our management team directly. Your input is valuable in helping us enhance the guest experience.
by A verified traveler
Posted 27 Oct 2024
hate this place 100
Comment from Hotel Management
29 Oct 2024 by Manager, Hotel Management
Hello Tanya, We are sorry to hear you did not enjoy your stay with us. We always aim to provide a positive experience for all our guests. Your feedback is valuable to us for further improvement. Thank you for sharing your thoughts with us.
by A verified traveler
Posted 21 Oct 2024
This property was close to the venue that my niece's wedding was held on, close to the freeway and clean also dining options were plenty. The only thing that made me mad was that the last night we were there the TV started coming on by itself st 2:00 am. it did that about 7 times, I had to ask the night manager and I was told that it was updating(at night?), he advised me to turn it off which I had done multiple times then he said to unplug it, but i refused because I'm not paying for a TV if it breaks, he also wanted to come into the room to do it himself but my wife was asleep and I didn't think she wound like that he did apologized but my night was ruined already.
Comment from Hotel Management
23 Oct 2024 by Manager, Hotel Management
Hello Octavio, We are delighted to hear you enjoyed the convenient location and dining options during your stay. We apologize for any inconvenience you experienced with the TV. Updates are scheduled during off-peak hours to minimize disruption. Nevertheless, we appreciate your understanding during this situation. Please feel free to reach out to our management team directly to discuss any further concerns you may have.
by A verified traveler
Posted 21 Oct 2024
Stay the night at Super 8 after a day at six flags. Check in was easy was able to check in online the day before so all I had to do was pick up my hotel room key. Staff was nice. Room was okay there was dried gum stuck on the curtain and there was someone else’s hair in the bedding. The bed was really hard throughout the night we heard the water going down the pipes in the walls and we heard people slamming there room doors; very thin walls. Overall not to bad for the price.
Comment from Hotel Management
22 Oct 2024 by Manager, Hotel Management
Hello Alina, Thank you for your feedback regarding your recent stay at Super 8. We're pleased to hear that our check-in process and staff met your expectations. We appreciate your comments on the room condition and will ensure our housekeeping team pays extra attention to detail. Your insights on noise levels will be shared with the appropriate departments for review. Your input helps us improve our services for future guests.
by A verified traveler
Posted 20 Oct 2024
This is a motel, so I shouldn't expect much. It was little dated, with chipped furniture. The bathroom was clean but the tub definitely was worn and yellow. The thing that bothered me however, was the mold in the vents of the ac unit!!! I didn't think that was healthy. Glad we weren't spending the night, we just needed a place to rest for a few hours and change clothes.
Comment from Hotel Management
22 Oct 2024 by Manager, Hotel Management
Hello Rupi, We appreciate your feedback and apologize for any inconvenience you experienced. Our team will look into the issues you mentioned to ensure our facilities meet our high standards. Your concerns have been noted for further improvement.
by A verified traveler
Posted 19 Oct 2024
Very good
Comment from Hotel Management
20 Oct 2024 by john, Hotel Management
Thank you for taking the time to tell us about your experience at Super 8 by Wyndham Santa Clarita/Valencia. It is always a pleasure to receive positive feedback.
