Ratings based on 445 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 Dec 2024
Right off i10 , back on my way.
Comment from Hotel Management
23 Dec 2024 by Josh GM, Hotel Management
Hi Wayne,Thank you so much for the wonderful rating! We’re absolutely delighted to hear that you enjoyed your stay and experience with us at Courtyard Marriott Pensacola West.Your insights are incredibly important to us, and if you have any further suggestions or feedback, please feel free to reach out. We’re always striving to enhance our guest experience.Thanks again for choosing us, and we wish you a happy holiday season! Warm regards,Josh Leibowitz - General ManagerCourtyard Marriott Pensacola West
by A verified traveler
Posted 3 Dec 2024
Comment from Hotel Management
4 Dec 2024 by Josh GM, Hotel Management
Ashlee,Thank you for your high rating on your recent stay at the hotel. It is a pleasure to have you as our guest and we appreciate being recognized for our friendly service and clean rooms. Please let us know if you would like to add any additional feedback or suggestions. Have a great day and thanks again. Regards, Josh Leibowitz - General ManagerCourtyard by Marriott Pensacola West
by A verified traveler
Posted 30 Nov 2024
Comment from Hotel Management
30 Nov 2024 by Josh GM, Hotel Management
Hi Emi,Thank you for your fantastic five-star rating! Our team is proud to deliver outstanding service, plentiful amenities, and welcoming accommodations for all our guests. Your recognition is deeply appreciated. If you have any additional feedback or suggestions for your next visit, please do not hesitate to contact me anytime. We look forward to seeing you soon. Kind regards,Josh Leibowitz - General ManagerCourtyard by Marriott Pensacola West
by A verified traveler
Posted 29 Nov 2024
Comment from Hotel Management
30 Nov 2024 by Josh GM, Hotel Management
Hello Michael,Thank you so much for taking the time to share your rating regarding your stay with us. We truly value you as our guest, and it's always a pleasure to receive feedback from those we have the privilege of serving. Your satisfaction is our top priority, and I’d love to know if there’s anything we can do to make your future stays even better. Please feel free to contact me directly. Our team works diligently to create a welcoming and comfortable environment, from our well-appointed rooms to the friendly service and amenities we offer. Wishing you all the best, and we hope to have the pleasure of welcoming you back again soon!Josh Leibowitz - General Manager
by A verified traveler
Posted 28 Nov 2024
Lovely property.
Comment from Hotel Management
29 Nov 2024 by Josh GM, Hotel Management
Hello Paula,Thank you for your wonderful compliment and the five-star rating! We appreciate your kind words. The Courtyard by Marriott Pensacola team will be thrilled to read your praise.Please don't hesitate to let me know if you have any additional feedback or suggestions. We're always eager to hear from our guests and continually strive to enhance our services to provide the best experience possible.Once again, thank you for choosing to be our guest.Warm regards,Josh Leibowitz - General Manager
by A verified traveler
Posted 24 Nov 2024
Perfect for our company trip!
Comment from Hotel Management
24 Nov 2024 by Josh GM, Hotel Management
Cheryl,Thank you so much for taking the time to share your five-star review regarding your stay with us. We truly value you as our guest, and it's always a pleasure to receive feedback from those we have the privilege of serving. Your satisfaction is our top priority, and I’d love to know if there’s anything we can do to make your future stays even better. Please feel free to contact me directly. Wishing you all the best, and we hope to have the pleasure of welcoming you back again soon!Regards,Josh Leibowitz - General ManagerCourtyard by Marriott - Pensacola West
by A verified traveler
Posted 22 Nov 2024
Very professional and quick service. Nice gym, spacious and clean rooms.
Comment from Hotel Management
22 Nov 2024 by Josh GM, Hotel Management
Thank you for your positive feedback and five-star rating, Jay! We are thrilled to see you enjoyed our many amenities and friendly service! Please let me know if you have any suggestions that we can improve on for your next visit. Thanks again for being our guest. Sincerely,Josh Leibowitz - General Manager
by A verified traveler
Posted 3 Nov 2024
Hotel was nice
You can’t see the hotel before passing it up
Trees blocking the hotel
Need sign
Comment from Hotel Management
3 Nov 2024 by Josh GM, Hotel Management
Dear Donna,We are grateful for your fantastic rating and appreciate you being our valued guest. It is always great to be recognized for providing clean, comfortable rooms, friendly service, and fantastic amenities in an ideal location. I am sorry you had difficulty finding the hotel and I am grateful for your feedback. Please let me know if you have any additional thoughts or suggestions. Looking forward to welcoming you back soon. Thanks again for the review. With kind regards,Josh Leibowitz- General Manager – Courtyard by Marriott - Pensacola West
by A verified traveler
Posted 25 Oct 2024
Excellent
Comment from Hotel Management
26 Oct 2024 by Josh GM, Hotel Management
Dear Wendy Jorge,We are grateful for your wonderful rating and compliments to the team. Our staff appreciates being recognized for providing comfort and great service for all our guests. We hope to welcome you back to the Pensacola area soon. Thanks again for leaving your review and please let us know if you need anything or have feedback regarding your stay.Sincerest regards, Josh Leibowitz - General Manager Courtyard by Marriott Pensacola West
by A verified traveler
Posted 15 Oct 2024
Too bad to comment
Comment from Hotel Management
15 Oct 2024 by Josh GM, Hotel Management
John,Thank you for sharing your feedback with us. We deeply value all guest reviews, as they help us continually improve our services. Your comment is not reflective of the standards we strive to uphold, and I’m genuinely concerned to hear about your experience. I would greatly appreciate the opportunity to discuss this with you directly to better understand the situation and address the unfavorable conditions you encountered.Your time is important to us, and I look forward to connecting with you soon. Respectfully,Josh Leibowitz - General Manager
