Ratings based on 135 Verified Reviews
3.3 Room cleanliness
3.7 Service & staff
3.3 Room comfort
2.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 4 Oct 2024
Comment from Hotel Management
4 Oct 2024 by CC - Guest Relations Manager, Hotel Management
Hi Andrianna! We apologize for any issues that you might have experienced at our hotel. If you can, please let us know what the problems were, and I can assure you that we are will work diligently to ensure a similar situation does not occur again in the future.
by A verified traveler
Posted 14 Jul 2024
The room smelt very musty. had to buy a can of Lysol To help. Improve the smell.the air did not work very well i have lung problems so was hard to breathe but i toughed it out
Comment from Hotel Management
15 Jul 2024 by Manager , Hotel Management
Thanks for your feedback.
by A verified traveler
Posted 6 Jul 2024
Comment from Hotel Management
27 Jul 2024 by CC - Guest Relations Manager, Hotel Management
Hi lynn! Your feedback is very important to us, and we want to make sure that we can address any issues you might have faced during your stay. Please help us by providing details about what went wrong, so we can take the appropriate measures to address the problem and prevent any future occurrences.
by A verified traveler
Posted 17 Jun 2024 on Hotels
Comment from Hotel Management
18 Jun 2024 by CC - Guest Relations Manager, Hotel Management
Hi! On behalf of our entire team, I would like to apologize if we have failed in exceeding your expectations. Your satisfaction is important to us and we would like to know what went wrong. That would allow us to implement improvements to ensure we offer a better experience for guests in the future.
by A verified traveler
Posted 30 May 2024 on Hotels
Bugs in rooms, only one bed had a blanket, toilet was wobbly, shower handle kept coming off, only one coffee packet and towels were very thin
Comment from Hotel Management
1 Jun 2024 by CC - Guest Relations Manager, Hotel Management
Hi Michael! We're deeply sorry to hear about the multiple issues you encountered during your stay. Your comfort and satisfaction are our top priorities, and we regret that we fell short of meeting your expectations. Rest assured, we take reports of bugs very seriously and will immediately address this with our pest control team to ensure a thorough inspection and treatment of the rooms.Additionally, we apologize for the deficiencies in amenities and maintenance you experienced. Your feedback will be shared with our housekeeping and maintenance teams to ensure that immediate improvements are made. We understand the importance of providing a comfortable and well-equipped room for our guests, and we regret any inconvenience or discomfort caused.Thank you for bringing these matters to our attention. We sincerely apologize for the negative experience and hope to have the opportunity to regain your trust in the future. If you have any further concerns or would like to discuss your stay in more detail, please do not hesitate to reach out to us directly.
by A verified traveler
Posted 20 May 2024
Possibly the most disgusting hotel I've ever stayed in.
Filthy, dilapidated, Mostly occupied by resident druggies. Surrounding neighborhood is much the same.
Comment from Hotel Management
20 May 2024 by CC - Guest Relations Manager, Hotel Management
Hi Stan! We deeply regret to learn about your disappointing experience during your stay at our hotel. Providing a clean and welcoming environment for all guests is our utmost priority, and we apologize for any lapses in maintaining our standards. Your feedback regarding cleanliness and the atmosphere of the surrounding neighborhood is concerning, and we are taking immediate steps to address these issues to ensure a more pleasant experience for our guests in the future. We appreciate your candid feedback and hope you will consider giving us another opportunity to exceed your expectations should your travels bring you back to the area.
by A verified traveler
Posted 18 May 2024
Room seemed clean but smells like weed or cigarettes. People living in there with crap outside on walkway. Animals living there. Totally gross.
Comment from Hotel Management
20 May 2024 by CC - Guest Relations Manager, Hotel Management
Hi Lan! We sincerely apologize for the unpleasant experience you had during your stay. Maintaining a clean and comfortable environment for all our guests is of the utmost importance to us, and we deeply regret that we fell short of your expectations in this regard. We take cleanliness and hygiene very seriously, and we will address the issues you mentioned immediately with our housekeeping and maintenance teams to ensure that such situations do not recur in the future. Additionally, we will take steps to address any inappropriate behavior or items left outside of rooms promptly.Your feedback is invaluable, and we appreciate you bringing these concerns to our attention. We hope to have the opportunity to regain your trust and welcome you back for a more pleasant stay in the future. If there is anything else we can assist you with or if you have any further concerns, please do not hesitate to contact our management team directly.
by A verified traveler
Posted 12 Mar 2024 on Hotels
Comment from Hotel Management
13 Mar 2024 by MP - Guest Relations Manager , Hotel Management
Hello Janelle, We’re so sorry that your experience did not match your expectations. Please help us to improve by providing more information on your experience. Thank you.
by A verified traveler
Posted 13 Nov 2023 on Hotels
Comment from Hotel Management
13 Nov 2023 by Manager , Hotel Management
Thank you so much for your positive feedback. We really appreciate.
by A verified traveler
Mites!!!
Posted 12 Nov 2023 on HotelsWe got our room key by 330pm and we were leaving by midnight.. they have mites and my fiancé got bits all over his body from sleeping in the bed for a hour
Comment from Hotel Management
14 Nov 2023 by MP - Guest Relations Manager, Hotel Management
Hello Samantha, We're very sorry to hear that you encountered such unusual circumstances and inconveniences during your most recent experience with us, especially that we were not able to address the issues and misunderstandings right away. Thank you for bringing this matter to our attention so that we can make sure no future guest experiences the same inconvenience.
