Ratings based on 173 Verified Reviews
4.5 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 29 Oct 2024
It was aamazing stay. The staff were hospitable right from the word go. The moment we reached we were welcomed by Alisa and her colleague and they went through a well run check in service. Food was excellent and on our day one we were welcomed by Aftab introduced us to Tempora , a traditional Goan cuisine restaurant in the village square. Aftab was excellent throughout our stay and Karan & Mahabe ensured that we were well looked after. There were different culinary options available including the Royal Afgan grill and the Kebab section. Soma in the spa was equally skinned and welcoming when it came to Ayurvedic massage. We would strongly recommend staying at ITC grand Goa.
Comment from Hotel Management
30 Oct 2024 by MK, Hotel Management
Dear Mr. Vishal,Namaste!It is heartening to note your appreciation about the property. It’s a sense of pride to note that our associates and the efforts created a memorable experience. We will share your kind words of appreciation with the team and am sure that they will feel elated.Thank you for staying with us and look forward to your revisit.Responsibly yours,Manas Krishnamoorthy General Manager
by A verified traveler
Posted 24 Oct 2024
Worst experience of Goa, they missed my booking and i had to rebook room and at the time of check out, they said they found the booking. They lost a packet which was sent for me and after many hours, they found it. They didnt sent the house keeping for room cleaning, they took an hour to send bell man to pick my luggage, TV in my room displayed the name of some other guest. Dusaster after disaster.
Comment from Hotel Management
28 Oct 2024 by MK, Hotel Management
Dear Guest,Greetings from Goa.Thank you for taking out your time to review us. I am concerned to see that you have rated your recent visit to the hotel with a low score and your feedback is very concerning.Request if you can please advice your Name, stay dates or contact no which will enable me to reach out to you and get more details pertaining to your experience.Looking forward to hearing from you. Best RegardsManas Krishnamoorthy - General Manager, ITC Grand Goa Resort & Spa
by A verified traveler
Posted 4 Oct 2024
Good
Comment from Hotel Management
7 Oct 2024 by MK, Hotel Management
Dear Mr. Aman,Namaste!We are elated to read your review as it motivates us further to strive to serve you better.Looking forward to the pleasure of your visit again soonResponsibly yours,Manas Krishnamoorthy General Manager
by A verified traveler from Longmeadow
Posted 29 Sep 2024
Except for initial issue of pick up from airport, everything was exceptional. Great staff. Great dining options. Good SPA, almost clean beach. Pool was clean refreshing. Highly recommend for people who want quiet resort and who want to unwind.
Comment from Hotel Management
30 Sep 2024 by MK, Hotel Management
Dear Mr. Ananth,Namaste!We are truly happy to see your review experience about your recent visit to the resort.The team looks forward to welcoming you soon.Responsibly yours,Manas Krishnamoorthy General Manager
by A verified traveler
Posted 22 Aug 2024
Good property. Nice large pools. Separate pools for family and adults. Good size of the rooms. Easy access to the beach. Good nearby places for lunch dinner. Good location
Comment from Hotel Management
22 Aug 2024 by MK, Hotel Management
Dear Mr. Nikunj,Namaste!It is heartening to note your appreciation about the property. It’s a sense of pride to note that our associates and the efforts created a memorable experience. We will share your kind words of appreciation with the team and am sure that they will feel elated.Thank you for staying with us and look forward to your revisit.Responsibly yours,Manas Krishnamoorthy General Manager
by A verified traveler
Posted 15 Aug 2024 on Hotels
I have been staying in this property every year for the last 8 years (Park Hyatt days). The hospitality at ITC has been dropping each year from the time they have taken over. Resorts are not business hotel and hospitality should be the prime focus. Emails sent to hotel reservations are unanswered and if you have any special request it will surely not be met.
Comment from Hotel Management
16 Aug 2024 by MK, Hotel Management
Dear Guest,Greetings from Goa.Thank you for taking out your time to review us. I am concerned to see that you have rated your recent visit to the hotel with a low score and your feedback is very concerning.Request if you can please advice your Name, stay dates or contact no which will enable me to reach out to you and get more details pertaining to your experience.Looking forward to hearing from you. Best RegardsManas Krishnamoorthy - General Manager, ITC Grand Goa Resort & Spa
by A verified traveler
Posted 27 Jul 2024 on Hotels
Comment from Hotel Management
30 Jul 2024 by MK, Hotel Management
Dear Ms. Lalita,Namaste!We are happy to receive your 5 star rating on this online platform.The team at ITC Grand Goa Resort & Spa looks forward to welcome you soon.Responsibly yours,Manas Krishnamoorthy General Manager
by A verified traveler
Posted 22 Jul 2024
Had an excellent stay and the resort.Staff was friendly and polite
Comment from Hotel Management
23 Jul 2024 by MK, Hotel Management
Dear Mr. Suja,Namaste!We are truly happy to see your review experience about your recent visit to the resort.The team looks forward to welcoming you soon.Responsibly yours,Manas Krishnamoorthy General Manager
by A verified traveler
Posted 10 Jul 2024 on Hotels
Excellent
Comment from Hotel Management
19 Jul 2024 by MK, Hotel Management
Dear Guest,Namaste!We are happy to receive your positive rating on this online platform.The team at ITC Grand Goa Resort & Spa looks forward to welcome you soon.Responsibly yours,Manas Krishnamoorthy General Manager
by A verified traveler
Posted 23 Jun 2024
Very good stay!
Comment from Hotel Management
24 Jun 2024 by MK, Hotel Management
Dear Mr. Harpreet,Greetings from ITC Grand Goa Resort & Spa!Thank you for your kind words of appreciation from your last visit experience at our resort.We all at ITC Grand Goa Resort & Spa look forward to another opportunity of welcoming you soon.Responsibly yours,Manas Krishnamoorthy General Manager
