Ratings based on 495 Verified Reviews
4.6 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 Nov 2024
by A verified traveler
Posted 14 Nov 2024
by A verified traveler
Posted 13 Nov 2024
Fourth time there and still a great location for families and larger groups. Spacious clean units with good amenities, particularly the heated pool, hot tub, and sauna.
Comment from Hotel Management
13 Nov 2024 by Irish - Team Stoneridge Mountain Resort, Hotel Management
Thank you for choosing to stay at Stoneridge Mountain Resort Jarett. Appreciate your continued support. We hope that we will have the pleasure of welcoming you back for a future stay. Safe travels!
by A verified traveler
Posted 12 Nov 2024
Parking around the property is an issue when our vehicle did not fit in the underground parkade.
The pool surface could use a refinish as all our kids had multiple cuts/ bloody feet from the pool bottom.
Comment from Hotel Management
18 Nov 2024 by Eddie, Hotel Management
Dear Mabyn,Thank you for taking the time to write a review. We do apologies due to the kids getting cuts from the pool. We have sent this to management to review. Thank you so much and we look forward to your next stay with us!Warm Regards,EddieStoneridge
by A verified traveler
Posted 11 Nov 2024
Having two full bedrooms and two full bathrooms is great when sharing the space with friends. Being able to also cook or prep a meal is also very convenient as you don’t always want to eat out. The price is reasonable for Canmore. Some of the restaurants are far but the area is developing and every time we go to Canmore thier are more options.
Comment from Hotel Management
11 Nov 2024 by Irish - The Stoneridge Team, Hotel Management
Thank you very much for your survey feedback Michael. We are so delighted to hear that you enjoyed your stay at our resort. It was a pleasure to share your compliments with our team. If there is anything at all we could do to further enhance your stay with us, we would love to hear from you.Thank you again for choosing to stay with us at Stoneridge Mountain Resort. We hope that we will have the pleasure of welcoming you back for a future stay.Warmest Regards,
by A verified traveler
Posted 10 Nov 2024
Comment from Hotel Management
11 Nov 2024 by Irish - The Stoneridge Team, Hotel Management
Thank you very much for your review, Janet. Thank you for choosing to stay at Stoneridge Mountain Resort. We hope that we will have the pleasure of welcoming you back for a future stay.Warmest Regards,
by A verified traveler
Posted 21 Oct 2024
We loved the property and Jeff at Checkin was phenomenal. We enjoyed our stay thoroughly. Thx.
Comment from Hotel Management
21 Oct 2024 by Irish - The Stoneridge Team, Hotel Management
Thank you very much for taking the time to leave a review Patrick. We are so happy to hear that you had such an enjoyable stay at our resort. It is always so nice to receive such positive comments on our guest services. It certainly was a pleasure to share your compliments with the entire team.We look forward to welcoming you back to Stoneridge Mountain Resort on your next stay.Warmest Regards,
by A verified traveler
Posted 10 Oct 2024
Nice place. Could use a few updates but overall good.
Comment from Hotel Management
11 Oct 2024 by Eddie, Hotel Management
Thank you very much for your review. We are delighted to hear that you enjoyed your stay at our resort, Jim. Thank you for choosing to stay at Stoneridge Mountain Resort. We hope that we will have the pleasure of welcoming you back for a future stay.Warmest Regards, Eddie @ Stoneridge Mountain Resort
by A verified traveler
Posted 8 Oct 2024
It is with great regret that I am writing to make an official complaint about my recent holiday/special occasion (wedding) at your hotel – Stoneridge Resort. My family and I were there for a wedding in our family and I was the maid of honor.
I arrived earlier then check in time and noticed a bunch of hvac trucks on site and dismissed it thinking it would not effect my stay at the hotel. Upon speaking with a nice lady at the desk when it was time for check in I was told my room had been upgraded from what I booked (1 bedroom king suite) to a 2 bedroom suite. Everyone loves a free upgrade right? Not in this case.
Upon walking down the hallway to my new "upgraded" room, I was greeted with plastic covering the floors, fans on the floor making it hard to walk with a suitcase and drywall missing off the walls. I was very shocked to see this as paying almost $1000 to stay in your hotel for a weekend I don't expect to have to look at something like that everytime I leave my room which was alot as I was running errands all weekend for the bride.
The bride had come down to my room and was just as shocked at the state of the hallway and she even asked me if front desk had told me about this upon check in.
I then went to the front desk and spoke to a guy with a beard and I politely asked what was going on in the hallway and if something could be done about this issue and say maybe we can change my room back to the king room I had originally booked or some sort of discount.
Comment from Hotel Management
12 Oct 2024 by Eddie, Hotel Management
We greatly appreciate your review and the time you've taken to share your experience with us, Kelsey. However, we're truly sorry to learn that your stay at Stoneridge Mountain Resort didn't meet your expectations or our operating standards during what should have been a joyous occasion. Your comfort and satisfaction are of utmost importance to us, and we sincerely apologize for any inconveniences you may have encountered during your stay.In our earnest effort to make things right, you were sent you a private response from our Operations Manager. Your feedback is invaluable to us, and allows us to identify areas of improvement and rectify any shortcomings especially when it comes to communication. Once again, we apologize for any disappointment you may have experienced. We remain committed to providing exceptional experiences, and with your feedback we will look internally to see that such things are not repeated. Warmest Regards,Eddie at Stoneridge Mountain Resort
by A verified traveler
Posted 7 Oct 2024
Always excellent with great staff!
Comment from Hotel Management
7 Oct 2024 by Irish - The Stoneridge Team, Hotel Management
Thank you very much Gregony for your time writing us a review. We really appreciate your feedback. We hope to see you again in the future!Best regards,
